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The second step in strategic planning is to ________.


A) formalize a mission statement
B) establish the business portfolio
C) set SBU and department-level objectives
D) set organizational objectives
E) assess the organization's internal and external environments

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In firms with multiple SBUs,the first step in strategic planning is for top management to ________.


A) recruit and hire the right personnel
B) examine historical data
C) establish a mission for the entire corporation
D) allocate resources to the company's various SBUs
E) establish marketing's short-term objectives

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The ________ determines how much a firm charges for a product.


A) Gantt chart analysis
B) PERT chart analysis
C) pricing strategy
D) product strategy
E) return on marketing investment

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A firm's ________ is the market segment a firm selects because the firm's management believes the firm's offerings are most suited to winning those customers.


A) target market
B) business portfolio
C) SBU
D) SWOT
E) marketing control

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The three levels of business planning are ________.


A) managerial,operational,promotional
B) strategic,functional,operational
C) portfolio,strategic,functional
D) SWOT,strategic,tactical
E) operational,functional,tactical

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Southwest Airlines uses a ________ to target customers who could not previously afford air travel.


A) pricing strategy
B) market penetration strategy
C) marketing metric
D) distribution strategy
E) mission statement

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________ generally cover a shorter time period than other plans,perhaps only one or two months,and include detailed directions for specific activities to be carried out.


A) Time lines
B) Operational plans
C) Marketing plans
D) Strategic plans
E) Pricing strategies

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How do product development strategies create growth? Give an example of how a company could use a product development strategy.

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Product development strategies create gr...

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Which of the following is true about functional planning?


A) It is conducted by the various functional areas of a firm.
B) It is also called hierarchical management.
C) It encompasses a longer time span than strategic planning does.
D) It covers a shorter time span than operational planning does.
E) It is the same as strategic planning.

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Which of the following is a true statement about business planning?


A) Business planning involves taking action before developing objectives.
B) Business planning is an ongoing process.
C) Business planning is concerned with the long term but not the short term.
D) Business planning is concerned with the short term but not the long term.
E) Business planning takes place after development of the marketing plan.

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Which of the following types of managers would be most likely to engage in operational planning on a regular basis?


A) the company's CEO
B) the company's sales manager
C) the company's vice president of product research and development
D) the company's vice president of human resources
E) the company's chief financial officer

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Explain how society at large can be hurt by companies using unethical financial and management practices.

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The fallout from the demise of WorldCom ...

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The distribution strategy is the place component of the marketing mix.

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A mission statement is a formal document that describes the organization's overall purpose and what it hopes to achieve in terms of its products,resources,and ________.


A) customers
B) profits
C) employees
D) shareholders
E) competitors

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Which of the following is a common objection to relying exclusively on ROMI for measuring marketing success?


A) In a company's accounting statements,marketing expenditures tend to appear as investments rather than costs.
B) Calculating ROMI requires knowing what would have happened if the marketing expenditures had never taken place.
C) ROMI tends to lead managers toward a more long-term decision perspective.
D) ROMI focuses on a firm's sustainability commitments to the detriment of its short-term performance.
E) ROMI calculates profit by deducting expenditures rather than dividing by expenditures.

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The first step of the marketing planning process involves closely examining the ________.


A) marketing strategies
B) product development process
C) marketing controls
D) marketing environment
E) functional plan

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Vice presidents of large companies are typically in charge of ________ planning.


A) business
B) strategic
C) operational
D) functional
E) day-to-day

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Edy's is a high quality brand of ice cream.Edy's introduced Godiva ice cream and Starbucks ice cream to tempt ice cream lovers to eat even more ice cream.Edy's used a ________ strategy.


A) market development
B) product penetration
C) market penetration
D) diversification
E) product development

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Managers using the Boston Consulting Group growth-market share matrix are assessing the potential of a firm's existing SBUs to generate cash needed to invest in other businesses.

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Within a larger corporation,each SBU ________.


A) has its own business portfolio
B) has access to equal resources
C) has separate shareholders
D) is a separate profit center
E) is dependent upon central management for a mission statement

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