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Exam 1: Operations and Productivity

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Question 1

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All organizations,including service firms such as banks and hospitals,have a production function.

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Question 2

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Which is NOT true regarding differences between goods and services?

A) Tangible goods are generally produced and consumed simultaneously;services are not.
B) Most goods are common to many customers;services are often unique to the final customer.
C) Services tend to have a more inconsistent product definition than goods.
D) Services tend to have higher customer interaction than goods.
E) None,i.e. ,all of the above are true.

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Question 3

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A cleaning company uses 10 lbs each of chemicals A,B and C for each house it cleans.After some quality complaints,the company has decided to increase its use of chemical A by an additional 10 lbs for each house.By what % has productivity (houses per pound of chemical) fallen?

The operations manager performs the management activities of planning,organizing,staffing,leading,and controlling of the OM function.

Identify the three productivity variables used in the text.

Starbucks stopped requiring signatures on credit-card purchases under $25 in an attempt to reduce ________.

Henry Ford is noted for his contributions to:

The Dulac Box plant works two 8-hour shifts each day.In the past,500 cypress packing boxes were produced by the end of each day.The use of new technology has enabled them to increase productivity by 30%.Productivity is now approximately:

A swimming pool company has 100,000 labor hours available per summer and with a labor productivity of 5 pools per 6,000 hours. a.How many pools can the company install this summer? b.Suppose the multifactor productivity was one pool per $25,000.How much should the company expect to spend this summer constructing the pools?

Customer interaction is often high for manufacturing processes,but low for services.

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts.What is the productivity of the plant?

Which of the following are among the 10 strategic operations management decisions? I.design of goods and services II.managing quality III.layout strategy IV.marketing V.pricing of goods and services

Productivity tends to be more difficult to improve in the service sector because the work is:

The marketing function's main concern is with:

A foundry produces circular utility access hatches (manhole covers) .If 120 covers are produced in a 10-hour shift,the productivity of the line is:

Susan has a part-time business producing seasonal plywood yard ornaments for resale at local craft fairs and bazaars.She currently works 8 hours per day to produce 16 ornaments. a.What is her productivity? b.She thinks that by redesigning the ornaments and switching from use of a wood glue to a hot-glue gun she can increase her total production to 20 ornaments per day.What is her new productivity? c.What is her percentage increase in productivity?

A cleaning company uses $10 of chemicals,$40 of labor,and $5 of misc.expenses for each house it cleans.After some quality complaints,the company has decided to increase its use of chemicals by 50%.By what percentage has multifactor productivity fallen?

Illiteracy and poor diets have been known to cost countries up to what percent of their productivity?

Which is NOT true regarding differences between goods and services?

Which of the following is a similarity between goods and services?