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The fact that Roger is more impressed by how much his therapist appeared to care,rather than the numerous diplomas and certificates on the therapist's walls,suggests that Roger will likely evaluate the quality of the interview as


A) poor.
B) average.
C) high.
D) indeterminate.

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Experienced interviewers tend to


A) focus on a conversation.
B) consciously attend to what is being said.
C) attend to various important things automatically.
D) respond faster.

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Which type of response goes beyond what the interviewee has said?


A) verbatim playback
B) paraphrasing
C) restatement
D) clarification

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Which of the following is the most likely to be a good interview question?


A) Why did you yell at him?
B) How could you possibly do something so foolish?
C) How did you happen to say that?
D) Did you not stop to think before you said that?

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In response to the statement "My boss yelled at me today," which of the following statements is most likely to keep the interaction flowing?


A) Your boss must be a real jerk.
B) What did you do wrong?
C) Don't worry; I'm sure it's no big deal.
D) That sounds very unpleasant.

Correct Answer

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Criminal interrogations can result in misleading information if an interrogator is highly active because


A) they make the suspect nervous and prone to make misleading statements.
B) the suspect's activity level increases,which increases the interrogator's suspiciousness.
C) hyperactive interrogators tend to miss important cues given by the suspect.
D) active interrogators tend to cause the suspect to clam up and refuse to make a statement.

Correct Answer

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During a job interview,Geoffrey found his behavior began to mimic the behavior of the nervous and disorganized interviewer.This is best described as an example of


A) social facilitation.
B) halo effect.
C) interpersonal attraction.
D) paraphrasing.

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The power of understanding responses is documented in the area of


A) active listening.
B) evaluation.
C) level-one responses.
D) social facilitation.

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Thorndike (1920) called the tendency to judge specific traits on the basis of general impressions the


A) halo effect.
B) general standoutishness.
C) testing effect.
D) experimenter bias effect.

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The school counselor knew he was wrong when he told the failing student in his office that everything would be alright,but the student was so upset that the counselor could not help himself.This is an example of


A) probing.
B) false reassurance.
C) directive statements.
D) hostile statements.

Correct Answer

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An interview in which the person being interviewed is allowed to determine the direction of the interview is called a(n) ____ interview.


A) nondirective
B) directive
C) structured
D) selection

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A verbatim playback


A) communicates empathy.
B) is less like the interviewee's response than a paraphrase.
C) adds to the interviewee's response.
D) is a repeat of the interviewee's last response.

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Structured clinical interviews have been criticized because


A) they rely completely on self-report data.
B) reliability is very low.
C) they are very brief.
D) it is difficult to define a specific group.

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Which of the following directs anger toward the interviewee?


A) evaluative statements
B) probing statements
C) hostile statements
D) reassuring statement

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Which of the following attempts to comfort or support the interviewee?


A) evaluative statements
B) probing statements
C) hostile statements
D) reassuring statements

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Which of the following responses would be the most likely to lead the interviewee to elaborate on his or her responses?


A) false reassurance
B) verbatim playback
C) levels one and two responses
D) none of these typically facilitates the interview process

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"Don't worry,everything will be all right" is an example of


A) a probing statement.
B) a clarification statement.
C) false reassurance.
D) verbatim playback.

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Within Carkhuff and Berenson's five-point system,what is the minimum level of responding necessary to keep the interaction flowing?


A) III
B) I
C) II
D) V

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Because they were interviewing for a public relations position that would involve dealing with very volatile situations on very short notice,the MEM Oil Co.deliberately induced a degree of anxiety in the interview process.They were using a technique known as the ____ interview.


A) structured
B) evaluative
C) stress
D) probing

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Which of the following communicates "I don't approve of this aspect of you?"


A) evaluative statements
B) probing statements
C) hostile statements
D) reassuring statements

Correct Answer

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