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Exam 8: Management and Leadership

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Question 31

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Which of the following is the best performance standard?

A) Bring about a significant improvement in the morale of all workers.
B) Decrease the number of products rejected due to manufacturing defects by 10% in the next 6 months.
C) Completely eliminate all customer complaints within the next month.
D) Make secretaries more efficient.

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Question 32

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Effective leadership includes both the ability to welcome change and to promote ethical behaviour.

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Question 33

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_____________ involves creating a vision for others to follow,establishing corporate values and ethics,and transforming the way an organization does business so that it is more effective and efficient.

Values are occasionally referred to as managers making business decisions.

Explain the differences between strategic,tactical,operational,and contingency planning.

Managers who listen to their subordinates and allow them to participate in decision-making are using the ____________ style of leadership.

Leadership is the management function of checking to determine whether or not an organization is progressing toward its objectives,and taking corrective action if it is not.

Because of advancements in technology,managers now have an easier time obtaining long-term commitments from workers.

_____________ planning determines the major goals of an organization and lays the foundation for obtaining and using resources to achieve those goals.

Crisis planning develops responses to sudden changes in the environment.

After thirteen years as a labourer for Hendrix Construction,Jimmy was promoted to the position of foreman.He is directly responsible for assigning various jobs to his work crew and evaluating their performance on a daily basis.Jimmy is now a member of:

A(n) ________________ is a visual device which shows relationships among people and divides the organization's work.

PMI is a problem solving technique that involves listing pluses,minuses and implications.

________ is choosing among two or more alternatives.

___________ skills involve a manager's ability to picture the organization as a whole and the relationship of various parts.

Most managers consider planning to be of little importance in today's rapidly changing business environment.

One of the four primary functions of management is:

Continuous planning is not necessary,because plans that worked well in the past are likely to continue to work well in the future.

Empowerment means that more authority and responsibility is given to top management.

Every business has scarce resources.