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Exam 11: Motivating Employees

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Question 101

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Cedric works for a landscaping business.His employer has asked him if he would be willing to work overtime this weekend to finish a job for an important client.According to expectancy theory,Cedric will want to compare the compensation offered by his employer to the extra effort involved before he decides whether to agree to the job.

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Question 102

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According to expectancy theory,one of the things employees want to know before they commit to putting their maximum effort on a task is whether the reward for accomplishing the task is worth the effort.

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Question 103

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Job simplification attempts to increase task efficiency by breaking the job into simple steps and assigning people to perform each of those steps.

Some companies still place more emphasis on conformity to work rules than on creativity,flexibility,and responsiveness.

Maslow called the needs people have for security at work and at home:

The Hawthorne studies concluded that worker motivation:

Herzberg found that the factors that provided the highest level of motivation were mostly associated with:

Equity theory suggests that if workers perceive inequity in the workplace,they might respond with reduced productivity,higher absenteeism,or even voluntary resignation.

Perhaps the best way to deal with problems that arise when workers develop erroneous perceptions about their contributions to the firm is to:

Herzberg's research found that the characteristic key motivational factors had in common was that they:

One of the elements essential to Frederick Taylor's approach to improving worker productivity was:

Douglas McGregor described two very different sets of managerial attitudes about workers,which he called:

The best strategy to deal with a perceived inequity in the compensation of different employees is to require that salaries and other forms of compensation are kept secret.

When unhappy workers leave a company,the firm normally ends up benefiting financially.

According to Maslow,people will try to satisfy lower order needs before they turn their attention to higher order needs.

Herzberg used the term hygiene factor to refer to an element of job content that was particularly important as a source of worker motivation.

When dealing with today's culturally diverse workforce,it is important that managers maintain a consistent motivational approach for everyone.

The basic principle of equity theory is that workers try to maintain fairness between their efforts and their compensation compared to others in similar positions.

A manager who operates under Theory X assumptions would have a hard time accepting the ideas of goal-setting theory.

According to Maslow,a satisfied need is no longer a motivator.