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_________________ was the father of scientific management.


A) Elton Mayo
B) Frank Gilbreth
C) Henry Gantt
D) Frederick Taylor

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The good feeling people get when they have done a job well is a(n) __________ reward.


A) cognitive
B) extrinsic
C) physiological
D) intrinsic

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Theory Y assumes that the main factor that motivates most workers is the desire to earn more money.

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The degree to which a job has a substantial impact on the lives or work of others in the organization is referred to as:


A) task significance.
B) task redundancy.
C) the multiplier effect.
D) mutual interdependence.

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The personal satisfaction you feel when you perform well and complete goals is an extrinsic reward.

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Most workers in poor,less developed nations are motivated by the desire to satisfy:


A) physiological needs.
B) social needs.
C) esteem needs.
D) empathetic needs.

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One of the reasons management by objectives is an effective way to implement the ideas of goal-setting theory is that it:


A) makes it easier for managers to explain the reason for the goals they set for their employees.
B) turns managers into helpers rather than coaches.
C) allows employees to set their own goals without the need to consult with managers.
D) provides a method to get everyone involved in the process of setting goals.

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Elton Mayo's researchers concluded that worker motivation improved when managers listened to their ideas and suggestions.

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Equity judgments are based on:


A) quantifiable evidence.
B) deductive reasoning.
C) statistical extrapolation.
D) people's perceptions.

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Herzberg found that the factors that ranked high as motivators were usually associated with job content rather than the work environment.

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As a manager,Charlene works hard to ensure that workers are treated fairly,yet she still gets feedback that indicates that some workers don't believe she is fair.This problem is most likely a result from the fact that:


A) Charlene doesn't understand that workers are not concerned with equity,only with getting the biggest possible reward for the least possible effort.
B) "fair treatment" is a hygiene factor rather than a motivator.
C) attempts to treat workers fairly only works in an Asian or European culture.American workers tend to be individualists who believe that rewarding results are more important than perceptions of fairness.
D) equity judgments are based on perceptions,and the perceptions of workers are not always accurate.

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According to equity theory,workers are likely to ask:


A) How hard is the task?
B) If I accomplish the task,what's my reward?
C) If I do a good job,will it be worth it? What is fair?
D) Is my boss too autocratic?

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As a group,Gen Yers tend to be:


A) older and more mature than Gen Xers.
B) less interested in technology than Baby Boomers.
C) inefficient,easily bored,and uncommitted.
D) adaptable,tolerant,and tech savvy.

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Since hygiene factors do not improve worker motivation,managers can safely ignore these factors when trying to develop an effective work environment.

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Special parking areas,dining rooms,and rest rooms set aside for executives are barriers to open two-way communication within an organization.

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Theory X-type managers try to motivate workers by giving them a great deal of freedom and responsibility.

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Describe the contributions of scientific management to improving worker productivity.What are some of the limitations of this approach?

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The keys to the scientific management ap...

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Motivation is largely the result of external rewards and punishments.

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