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Exam 10: E-Business and Enterprise Resource Planning Systems

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Question 31

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The chapter discussed five types of ASPs: (a) enterprise, (b) local / regional, (c) specialist, (d) vertical market and (e) volume business. Which of the five types best describes each of the following:

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Which of the five types best describes e...

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Question 32

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TNG Corporation implemented an ERP system using the steps in the systems development life cycle. Which of the following statements is most true?

A) The systems development life cycle is an inappropriate tool for implementing an ERP system.
B) TNG is unlikely to suffer from poor project management.
C) Top management leadership is unnecessary when a company uses the systems development life cycle.
D) TNG can omit requirements analysis as a step in the systems development life cycle.

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Question 33

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SBL Corporation is preparing to expand into B2B e-business. It is least likely to need which of the following database tables as part of its network?

SBL Corporation is preparing to expand into B2B e-business. If SBL sells office supplies to its customers, its database should include all of the following tables except:

A modular information technology designed to provide comprehensive information about a company is called:

Reliable Reminder Services is a small company that, for a fee, assists its clients in remembering important dates, purchasing and sending greeting cards and providing specialized shopping services for occasions like birthdays and anniversaries. The company's owners want to use an application service provider to develop and host a web page that will help them attract new clients. They completed the following steps to select an ASP: Choose an ASP from the finalists. Conduct in-house interviews. Contact references provided by finalists. Develop request for proposals from ASPs. Evaluate submitted proposals. Negotiate a contract with the selected ASP. Select top five proposals. Select top three proposals. Send thank you letters to rejected ASPs. Send the original contract to the ASP; retain an electronic copy in the database. Put the steps in order and prepare a systems flowchart of the ASP selection process; assume that all steps occur in the same department. Ensure that your flowchart conforms to the principles discussed in the text.

With respect to an ASP, service interruptions and compromised data would be most effectively addressed with:

Consider the following short case as you respond to the next question: Scott and Logan are the CEO and CFO of MLN Corporation. The firm has lately been losing customers to MLN's competitors; Scott and Logan believe an ERP system could help MLN obtain more timely information that will enable them to retain old customers and acquire new ones. They formed a six-person team with representatives from three of MLN's ten departments and instructed them to use the steps in the systems development life cycle to choose and implement an ERP system. A year later, the team had completed its work and implemented the system by transferring data from MLN's general ledger software to the ERP system.Umble and Umble suggested six necessary conditions for a successful ERP implementation. Which of them was best achieved in the case?

Fill in the blanks below based on the benefits and costs of e-business discussed in the chapter. A. ___ markets b. Financial costs associated with ___ c. Geographic ___ d. More ___ marketing e. Need to develop different ___ systems f. Potential for ___ g. Quicker ___ delivery h. Reduced ___ i. Severe consequences for ___ j. Streamlined ___ A. hard to reachb. setting up networksc. market expansiond. targetede. internal controlf. customer distrustg. product and serviceh. operating costsi. technology breakdownsj. operations

TNS Corporation had been doing business via traditional brick-and-mortar methods for many years, then decided to expand into e-business. Based on the benefits and costs of e-business listed in the text, which of the following numbers is likely to increase?

Modules in an ERP system that contain information about inventory include all the following except:

Common causes of ERP implementation failure include:

E-business offers many potential benefits for a company's marketing efforts. Those benefits include:

Consider the following short case as you respond to the next question: Scott and Logan are the CEO and CFO of MLN Corporation. The firm has lately been losing customers to MLN's competitors; Scott and Logan believe an ERP system could help MLN obtain more timely information that will enable them to retain old customers and acquire new ones. They formed a six-person team with representatives from three of MLN's ten departments and instructed them to use the steps in the systems development life cycle to choose and implement an ERP system. A year later, the team had completed its work and implemented the system by transferring data from MLN's general ledger software to the ERP system.Umble and Umble suggested six necessary conditions for a successful ERP implementation. Which of the following statements is most true?

Consider the following flowcharting shapes as you answer the next question: SBL Corporation is preparing to expand into B2B e-business. A flowchart of their sales process should definitely include which of the following symbols?

Both e-business and ASPs create risks and costs for organizations. Which of the following best pairs a potential cost of e-business with a potential risk of using an ASP?

Indicate one ERP module where you would expect to find information about each of the following items. A. Accrued vacation time b. All transactions affecting cash c. Chart of accounts d. Client name e. Date of last inventory purchase f. Pension plan data g. Projected profits h. Sales history i. Shareholder names and addresses j. Vendor quality ratings

Which of the following are conditions commonly associated with a successful ERP implementation?

Jose is an artist specializing in family portraits. Although his business started as a traditional "brick and mortar" enterprise, he is now interested in expanding into e-business. He has hired you as a consultant; explain four changes Jose is likely to see if he expands into the e-business arena.

Enterprise resource planning systems are a sophisticated form of relational database technology; one common ERP system module is supply chain management. Organize the field names below into four tables you would expect to find in an ERP system's supply chain management module. Indicate primary keys by underlining and foreign keys with brackets; ensure that each table is in 3NF.Beginning date Beginning units on hand Cost per unit of beginning inventory Cost per unit purchased Employee ID Item description Item number Location of supplier Purchase order number Quantity purchased Supplier name Transaction date