Question 1

Property management systems are designed to assist front office employees in performing functions related to what tasks?

Accepted Answer

A)  Reservations,rooms and guest account management
B)  Guest's meeting schedules
C)  Restaurant reservations
D)  Catering and Banquet reservations A

Question 2

The Hotel California has 642 rooms with 413 occupied and the room revenue is $84,593.The REV PAR is

Accepted Answer

A)  $215.45
B)  $131.76
C)  $83.91
D)  $130.94

Question 3

When selling rooms a front desk associate might try to "upsell." This means

Accepted Answer

A)  providing a discount rate
B)  suggestively selling the features of a larger room,a higher floor or perhaps a better view
C)  honoring a guests discount coupon
D)  selling the room at the rack rate

Question 4

The person at a desk in the lobby of a hotel who assists guests with restaurant reservations,directions,tickets to shows and other advice is the

Accepted Answer

A)  the bell captain
B)  rooms manager
C)  front desk associate
D)  the concierge

Question 5

The individual responsible for the task of balancing the guests accounts receivables is the

Accepted Answer

A)  guest services agent
B)  front desk manager
C)  night auditor
D)  front office manager

Question 6

The purpose of revenue management is to

Accepted Answer

A)  sell more rooms at discounted rates
B)  increase profitability
C)  assist housekeeping in scheduling
D)  monitor hotel restaurant and room service profitability

Question 7

Which of the following is NOT a feature of an energy management system?

Accepted Answer

A)  Smoke detector alarms
B)  Room occupancy status reporting
C)  Minibar access reporting
D)  Automatic wake -up call functions

Question 8

Which of the following would NOT be considered a hotel department?

Accepted Answer

A)  Front office
B)  Property management system
C)  Housekeeping
D)  food and beverage

Question 9

An environment that can deliver a complete booking system tied to the hotel's inventory in real time via the Web is called a(n)

Accepted Answer

A)  Point of Sale System
B)  Real Time Application System
C)  Application Service Provider
D)  Web Reservation Systems

Question 10

A demand -forecasting technique used to maximize room revenue is known as

Accepted Answer

A)  property management system
B)  upselling
C)  revenue management
D)  return on investment

Question 11

Leadership,insuring service of all guest rooms and public areas,operating the department within a budget,and accurate record keeping are all duties of the

Accepted Answer

A)  Food and Beverage Manager
B)  executive housekeeper
C)  engineering manager
D)  front office manager

Question 12

Hotels can avoid overselling (overbooking) rooms by using a

Accepted Answer

A)  central reservation system
B)  call accounting system
C)  point of sale system
D)  energy management system A

Question 13

Rack rate is

Accepted Answer

A)  the highest published room rate
B)  the price a room is sold for
C)  revenue management
D)  discounted room rates

Question 14

Hotel Walker has had a very successful weekend,booking the majority of its rooms at close to rack rates.Room revenue for Saturday alone was $125,550 with 700 of the
rooms sold for that evening.What was the average daily rate for Saturday at Hotel Walker?

Accepted Answer

The answer of Hotel Walker has had a very successful...

Question 15

The daily report preformed by the night auditor contains key operating ratios used by management including

Accepted Answer

A)  total number of rooms in the hotel
B)  front office schedule
C)  previous evening's banquets
D)  room occupancy percentage

Question 16

Housekeeping department measures productivity by

Accepted Answer

A)  occupied rooms divided by number of housekeepers
B)  hours worked divided by number of housekeepers
C)  person hours per occupied room
D)  number of rooms times hours worked C

Question 17

The main function of a ________ is to escort guests and transport their luggage to their rooms.

Accepted Answer

A)  bellperson
B)  concierge
C)  front desk agent
D)  valet

Question 18

The main advantage of using an electronic door locking system is

Accepted Answer

A)  easy to replace
B)  record of who enters the room and when
C)  more cost efficient
D)  ease of employee use

Question 19

Compare the management structure of a 300+ room resort hotel to that of a 75 -room freeway hotel.Outline the reasons for the differences and discuss how one could argue that the responsibility of the general
manager would be comparable in either setting.

Accepted Answer

Students should draw the conclusion that...

Question 20

In house and guest communications in a hotel are managed by

Accepted Answer

A)  CBX or PBX
B)  point of sales systems
C)  the sales department
D)  the F.O.M.

Exam 3: Rooms Division

Property management systems are designed to assist front office employees in performing functions related to what tasks?

Correct AnswerverifiedA

The Hotel California has 642 rooms with 413 occupied and the room revenue is $84,593.The REV PAR is

Correct AnswerverifiedShow Answer

When selling rooms a front desk associate might try to "upsell." This means

Correct AnswerverifiedShow Answer

The person at a desk in the lobby of a hotel who assists guests with restaurant reservations,directions,tickets to shows and other advice is the

Correct AnswerverifiedShow Answer

The individual responsible for the task of balancing the guests accounts receivables is the

Correct AnswerverifiedShow Answer

The purpose of revenue management is to

Correct AnswerverifiedShow Answer

Which of the following is NOT a feature of an energy management system?

Correct AnswerverifiedShow Answer

Which of the following would NOT be considered a hotel department?

Correct AnswerverifiedShow Answer

An environment that can deliver a complete booking system tied to the hotel's inventory in real time via the Web is called a(n)

Correct AnswerverifiedShow Answer

A demand -forecasting technique used to maximize room revenue is known as

Correct AnswerverifiedShow Answer

Leadership,insuring service of all guest rooms and public areas,operating the department within a budget,and accurate record keeping are all duties of the

Correct AnswerverifiedShow Answer

Hotels can avoid overselling (overbooking) rooms by using a

Correct AnswerverifiedA

Rack rate is

Correct AnswerverifiedShow Answer

Hotel Walker has had a very successful weekend,booking the majority of its rooms at close to rack rates.Room revenue for Saturday alone was $125,550 with 700 of the rooms sold for that evening.What was the average daily rate for Saturday at Hotel Walker?

Correct AnswerverifiedShow Answer

The daily report preformed by the night auditor contains key operating ratios used by management including

Correct AnswerverifiedShow Answer

Housekeeping department measures productivity by

Correct AnswerverifiedC

The main function of a ________ is to escort guests and transport their luggage to their rooms.

Correct AnswerverifiedShow Answer

The main advantage of using an electronic door locking system is

Correct AnswerverifiedShow Answer

Compare the management structure of a 300+ room resort hotel to that of a 75 -room freeway hotel.Outline the reasons for the differences and discuss how one could argue that the responsibility of the general manager would be comparable in either setting.

Correct AnswerverifiedStudents should draw the conclusion that...View AnswerShow Answer

In house and guest communications in a hotel are managed by

Correct AnswerverifiedShow Answer

Correct Answer
verified
A

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

A demand ^-forecasting technique used to maximize room revenue is known as

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
A

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
C

Correct Answer
verified

Correct Answer
verified

Compare the management structure of a 300⁺room resort hotel to that of a 75 ^-room freeway hotel.Outline the reasons for the differences and discuss how one could argue that the responsibility of the general manager would be comparable in either setting.

Correct Answer
verified
Students should draw the conclusion that...
View Answer

Correct Answer
verified