Question 1

Test administrators must obtain informed consent from test participants in writing.

Accepted Answer

A) True 
 B)False

Question 2

When is the appropriate time to monitor documents remotely?

Accepted Answer

A)   during the planning stage
B)   during the design phase
C)   when the document is in prototype form
D)   after documents are published or "go live"E) A) and B)
F) B) and D)

Question 3

Which of the following is an example of a cognitive walk-through?

Accepted Answer

A)   An evaluator is asked to carry out a set of tasks using a document or website.
B)   A test participant is asked to think aloud while using a document or website.
C)   A test participant is interviewed after a usability test and asked to describe what he or she was thinking during the test.
D)   A test participant fills out a post-test questionnaire.E) None of the above
F) C) and D)

Question 4

How does money affect the decision to conduct a usability test?

Accepted Answer

A)   Participants in a usability test need to be compensated for their time.
B)   You must pay to file a copy of the usability report with your company's central office.
C)   Each test must be reviewed by a lawyer or board-certified specialist.
D)   You must purchase special software for recording participants' comments.E) A) and C)
F) None of the above

Question 5

Post-test interviews and questionnaires are best conducted and completed several weeks after the test, when participants have had time to think further about their experiences.

Accepted Answer

A) True 
 B)False

Question 6

What kinds of questions should a test administrator ask of a participant in a usability test who is unable to complete a task?

Accepted Answer

A)   closed questions
B)   demographic questions
C)   biased questions
D)   leading questionsE) B) and D)
F) B) and C)

Question 7

One factor affecting the usability of a document or website is its efficiency of use. What does efficiency of use measure?

Accepted Answer

A)   the time it takes a person to carry out a task after learning how to do it
B)   the time it takes a person to learn to use the item
C)   a person's ability to remember how to carry out a task
D)   the ease with which a person recovers from errors made in carrying out a task.E) All of the above
F) A) and C)

Question 8

Which of the following kinds of problems would a usability study be LEAST likely to uncover?

Accepted Answer

A)   problems with navigation
B)   confusing icons or design elements
C)   information that does not interest the reader
D)   problems with the organization of informationE) B) and D)
F) All of the above

Question 9

Which of the following is NOT an example of a setting for a usability study?

Accepted Answer

A)   a guided evaluation
B)   your own review of a document that you created
C)   user testing in context
D)   remote monitoringE) All of the above
F) C) and D)

Question 10

A heuristic evaluation is usually performed by a focus group.

Accepted Answer

A) True 
 B)False

Question 11

Testing documents in a lab provides richer feedback than can be gathered by testing them in a working context.

Accepted Answer

A) True 
 B)False

Question 12

One factor affecting a decision about whether to evaluate or test a document is that document's relative importance. What are two other factors?

Accepted Answer

A)   subjective satisfaction and ease of learning
B)   time and money
C)   error frequency and subjective satisfaction
D)   time and memorabilityE) C) and D)
F) B) and D)

Question 13

To save money, it is a good idea to use company employees as participants in a usability test.

Accepted Answer

A) True 
 B)False

Question 14

What are some advantages and disadvantages of testing documents in real-world contexts?

Accepted Answer

Testing documents in real-world contexts...

Question 15

Who are the best participants to include when you are testing documents in a controlled setting or lab setting?

Accepted Answer

A)   subject-matter experts
B)   usability experts
C)   representative users of the document
D)   company employeesE) B) and C)
F) B) and D)

Question 16

One factor affecting whether you decide to review, evaluate, or test a draft of a document is the document's relative importance. What are the other two factors?

Accepted Answer

When deciding whether to review, evaluat...

Question 17

What is an SME?

Accepted Answer

An SME, or Small and Medium-sized Enterp...

Question 18

Who usually serve as the participants in a guided evaluation?

Accepted Answer

A)   real-world users of the document
B)   people who match the profile of potential users of the document
C)   volunteers
D)   experts in usability, technical communication, or the subject matter of the documentE) None of the above
F) C) and D)

Question 19

Chapter 13 discusses five usability study settings. One of these settings is focus groups. What are three more?

Accepted Answer

Chapter 13, which discusses usability st...

Question 20

Chapter 13 discusses eight categories of usability problems. Two of them are maintainability and support. Name three more categories.

Accepted Answer

Chapter 13, which presumably refers to a...

Exam 13: Evaluating and Testing Technical Documents

To save money, it is a good idea to use company employees as participants in a usability test.

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Post-test interviews and questionnaires are best conducted and completed several weeks after the test, when participants have had time to think further about their experiences.

Correct AnswerverifiedShow Answer

Which of the following is NOT an example of a setting for a usability study?

Correct AnswerverifiedShow Answer

One factor affecting a decision about whether to evaluate or test a document is that document's relative importance. What are two other factors?

Correct AnswerverifiedShow Answer

One factor affecting whether you decide to review, evaluate, or test a draft of a document is the document's relative importance. What are the other two factors?

Correct AnswerAnswered by ExamLex AIWhen deciding whether to review, evaluat...View AnswerShow Answer

Test administrators must obtain informed consent from test participants in writing.

Correct AnswerverifiedShow Answer

What is an SME?

Correct AnswerAnswered by ExamLex AIAn SME, or Small and Medium-sized Enterp...View AnswerShow Answer

Chapter 13 discusses eight categories of usability problems. Two of them are maintainability and support. Name three more categories.

Correct AnswerAnswered by ExamLex AIChapter 13, which presumably refers to a...View AnswerShow Answer

Testing documents in a lab provides richer feedback than can be gathered by testing them in a working context.

Correct AnswerverifiedShow Answer

Who usually serve as the participants in a guided evaluation?

Correct AnswerverifiedShow Answer

How does money affect the decision to conduct a usability test?

Correct AnswerverifiedShow Answer

Who are the best participants to include when you are testing documents in a controlled setting or lab setting?

Correct AnswerverifiedShow Answer

A heuristic evaluation is usually performed by a focus group.

Correct AnswerverifiedShow Answer

When is the appropriate time to monitor documents remotely?

Correct AnswerverifiedShow Answer

What are some advantages and disadvantages of testing documents in real-world contexts?

Correct AnswerAnswered by ExamLex AITesting documents in real-world contexts...View AnswerShow Answer

Chapter 13 discusses five usability study settings. One of these settings is focus groups. What are three more?

Correct AnswerAnswered by ExamLex AIChapter 13, which discusses usability st...View AnswerShow Answer

One factor affecting the usability of a document or website is its efficiency of use. What does efficiency of use measure?

Correct AnswerverifiedShow Answer

Which of the following is an example of a cognitive walk-through?

Correct AnswerverifiedShow Answer

What kinds of questions should a test administrator ask of a participant in a usability test who is unable to complete a task?

Correct AnswerverifiedShow Answer

Which of the following kinds of problems would a usability study be LEAST likely to uncover?

Correct AnswerverifiedShow Answer

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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
Answered by ExamLex AI
When deciding whether to review, evaluat...
View Answer

Correct Answer
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Correct Answer
Answered by ExamLex AI
An SME, or Small and Medium-sized Enterp...
View Answer

Correct Answer
Answered by ExamLex AI
Chapter 13, which presumably refers to a...
View Answer

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
Testing documents in real-world contexts...
View Answer

Correct Answer
Answered by ExamLex AI
Chapter 13, which discusses usability st...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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