Question 1

Which of the following is not one of the main four dimensions of knowledge described in the Chapter ?

Accepted Answer

A)  Knowledge is a firm asset.
B)  Knowledge has different forms.
C)  Knowledge has a location.
D)  Knowledge is situational.
E)  Knowledge is timeless.

Question 2

________ knowledge exists in formal documents,as well as in formal rules that organizations derive by observing experts and their decision-making behaviors.

Accepted Answer

A)  Unstructured
B)  Tacit
C)  Management
D)  Explicit
E)  Semi-structured

Question 3

You are advising a multimedia company on the best type of knowledge management system to help them archive digital video and sound clips.Which of the following will suit their needs?

Accepted Answer

A)  enterprise content management system
B)  digital asset management system
C)  CAD system
D)  VRML system
E)  LMS

Question 4

3-D printers can produce fully functioning components,such as working batteries and LEDs.

Accepted Answer

A) True 
 B)False

Question 5

Apple's Siri application is an example of

Accepted Answer

A)  neural networks.
B)  CBR.
C)  artificial intelligence.
D)  intelligent agents.
E)  machine learning.

Question 6

Backward chaining is

Accepted Answer

A)  a strategy for searching the rule base in an expert system that begins with information entered by the user.
B)  the programming environment of an expert system.
C)  a method of organizing expert system knowledge into chunks.
D)  a strategy for searching the rule base in an expert system that begins with a hypothesis.
E)  a programming algorithm used to create a virtual world using VRML.

Question 7

Both structured and unstructured documents can contain knowledge.

Accepted Answer

A) True 
 B)False

Question 8

A(n) ________ is a type of intelligent technique that finds patterns and relationships in massive data sets too large for a human to analyze.

Accepted Answer

A)  inference engine
B)  CAD
C)  expert system
D)  genetic algorithm
E)  neural network

Question 9

In content management,once a taxonomy is developed,documents must then be ________ with the proper classification.

Accepted Answer

A)  tagged
B)  linked
C)  tupled
D)  referenced
E)  documented

Question 10

Expert systems are expensive and time consuming to maintain because

Accepted Answer

A)  their rule base is so complex.
B)  they rely on equipment that becomes outdated.
C)  their rules must be reprogrammed every time there is a change in the environment,which in turn may change the applicable rules.
D)  only the person who created the system knows exactly how it works,and may not be available when changes are needed.
E)  it is difficult to program at this level of complexity without introducing software bugs.

Question 11

Briefly outline the knowledge management value chain as it might apply to the online catalog system of a public library.

Accepted Answer

Steps in the knowledge management chain ...

Question 12

Changing organizational behavior by sensing and responding to new experience and knowledge is called

Accepted Answer

A)  change management.
B)  knowledge networking.
C)  the knowledge value chain.
D)  organizational learning.
E)  knowledge management.

Question 13

Specialized systems built for engineers,scientists,and other knowledge workers charged with discovering and creating new knowledge for a company are called

Accepted Answer

A)  KWS.
B)  LMS.
C)  wikis.
D)  CAD systems.
E)  KMS.

Question 14

________ is the study of how computer programs can improve their performance without explicit programming.

Accepted Answer

A)  Neural networks
B)  COP
C)  Genetic algorithms
D)  Machine learning
E)  Intelligent techniques

Question 15

Which of the following would not be considered semistructured knowledge?

Accepted Answer

A)  request for proposals
B)  voice-mail
C)  videos
D)  e-mail
E)  memos

Question 16

Hardware and software that attempt to emulate the processing patterns of the biological brain best describe

Accepted Answer

A)  a neural network.
B)  an expert system.
C)  case-based reasoning.
D)  fuzzy logic.
E)  artificial intelligence.

Question 17

A MOOC is

Accepted Answer

A)  a type of online course.
B)  an intelligent technique.
C)  a virtual reality system.
D)  a collaboration tool.
E)  a type of knowledge work system.

Question 18

Fuzzy logic can describe a particular phenomenon or process linguistically and then represent that description in a small number of flexible rules.

Accepted Answer

A) True 
 B)False

Question 19

Genetic algorithms

Accepted Answer

A)  develop solutions to particular problems using fitness,crossover,and mutation.
B)  represent knowledge as groups of characteristics.
C)  do not work for most problems.
D)  are based on logic.
E)  seek to emulate a human expert's way of solving problems.

Question 20

Expertise of organizational members that has not been formally documented best describes

Accepted Answer

A)  wisdom.
B)  information.
C)  data.
D)  experience.
E)  tacit knowledge.

Exam 11: Managing Knowledge

In content management,once a taxonomy is developed,documents must then be ________ with the proper classification.

Correct AnswerverifiedShow Answer

Hardware and software that attempt to emulate the processing patterns of the biological brain best describe

Correct AnswerverifiedShow Answer

A MOOC is

Correct AnswerverifiedShow Answer

Specialized systems built for engineers,scientists,and other knowledge workers charged with discovering and creating new knowledge for a company are called

Correct AnswerverifiedShow Answer

A(n) ________ is a type of intelligent technique that finds patterns and relationships in massive data sets too large for a human to analyze.

Correct AnswerverifiedShow Answer

3-D printers can produce fully functioning components,such as working batteries and LEDs.

Correct AnswerverifiedShow Answer

Both structured and unstructured documents can contain knowledge.

Correct AnswerverifiedShow Answer

Which of the following would not be considered semistructured knowledge?

Correct AnswerverifiedShow Answer

Backward chaining is

Correct AnswerverifiedShow Answer

You are advising a multimedia company on the best type of knowledge management system to help them archive digital video and sound clips.Which of the following will suit their needs?

Correct AnswerverifiedShow Answer

Genetic algorithms

Correct AnswerverifiedShow Answer

Which of the following is not one of the main four dimensions of knowledge described in the Chapter ?

Correct AnswerverifiedShow Answer

________ is the study of how computer programs can improve their performance without explicit programming.

Correct AnswerverifiedShow Answer

Apple's Siri application is an example of

Correct AnswerverifiedShow Answer

________ knowledge exists in formal documents,as well as in formal rules that organizations derive by observing experts and their decision-making behaviors.

Correct AnswerverifiedShow Answer

Fuzzy logic can describe a particular phenomenon or process linguistically and then represent that description in a small number of flexible rules.

Correct AnswerverifiedShow Answer

Briefly outline the knowledge management value chain as it might apply to the online catalog system of a public library.

Correct AnswerverifiedSteps in the knowledge management chain ...View AnswerShow Answer

Changing organizational behavior by sensing and responding to new experience and knowledge is called

Correct AnswerverifiedShow Answer

Expert systems are expensive and time consuming to maintain because

Correct AnswerverifiedShow Answer

Expertise of organizational members that has not been formally documented best describes

Correct AnswerverifiedShow Answer

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Steps in the knowledge management chain ...
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