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McDonald's,KFC,Baskin-Robbins,and AAMCO all make use of the __________ form of contractual distribution system.


A) wholesale-sponsored chain
B) franchise
C) retail cooperative
D) horizontally administered

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Marketing intermediaries add ________ utility to products by having them available when consumers want them.


A) time
B) allocative
C) response
D) form

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Which of the following would be the best example of a broker?


A) Tri-State Lumber Supply does not actually store,handle,or deliver lumber,but rather solicits orders from retail hardware and home improvement stores,takes title to the lumber,then arranges for it to be shipped directly from sawmills to the retail stores.
B) Jill Moon helps buyers and sellers of used heavy construction equipment negotiate the terms and conditions of their transactions,but does not actually take title to any of the equipment,nor does she develop long-term relationships with the buyers or sellers.
C) Hal Hinton is not an employee of Hyloft Golf Clubs,but he does solicit sales for their products at golf and sporting goods stores in a fairly large sales territory.
D) Spence Coker is employed by a vacuum cleaner company,and goes door-to-door selling products produced by his company.

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There are three major types of warehouses: centralized,dispersed,and mode-specific.

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Freight forwarders are particularly useful to large firms who must ship very large quantities on short notice.

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Although there have been some unethical firms involved in multilevel marketing,this form of retailing remains quite successful.

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A __________ is a marketing intermediary that sells to ultimate consumers.


A) channel captain
B) wholesaler
C) secondary marketer
D) retailer

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In multilevel marketing,salespeople have little incentive to recruit new salespeople,because the new salespeople may compete against them and reduce their income.

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The two basic types of warehouses are:


A) public and private.
B) railside and portside.
C) storage and distribution.
D) seasonal and long-term.

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A problem with the corporate distribution system is that the manufacturer has very little control over the operations of the retailers and other marketing intermediaries in the system.

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Which of the following statements identifies a key advantage of direct marketing? Direct marketing:


A) enables sales people to close a non-refundable sale in the customer's home or place of work.
B) allows firms to expand their markets by selling to both ultimate consumers and other marketing intermediaries.
C) is popular with consumers because it is so convenient to shop from home or work.
D) creates a strong incentive for salespeople to recruit additional salespeople in order to gain the greatest possible market coverage.

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___________ means selling goods and services to ultimate consumers over the Internet.


A) Electronic retailing
B) B2B distribution
C) E-selling
D) Intercommerce

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____________ put many small shipments together to create a single large shipment that can be transported more cost-efficiently to the final destination.


A) Containerized shippers
B) Freight consolidators
C) Mixed merchandisers
D) Freight forwarders

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Retailers who have stores at convenient locations are trying to add value by:


A) using a horizontal distribution strategy.
B) using a broad resource allocation strategy.
C) providing place utility.
D) achieving market concentration.

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Which of the following statements about marketing intermediaries is true?


A) All channels of distribution must contain at least one marketing intermediary.
B) Marketing intermediaries and their functions can be eliminated.
C) Marketing intermediaries survive because they can perform marketing functions faster and more cheaply than producers and consumers.
D) The costs added to products by marketing intermediaries usually exceed the value they add to products.

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Rodney Halpern works in the marketing department of a major manufacturing firm.Much of his job involves managing the movement of materials,parts,and information from suppliers to his firm.He tries to coordinate these flows with his firm's factory processes and assists with the efficient movement of finished goods to final consumers.These activities suggest that Rodney's job responsibilities focus on:


A) merchant wholesaling.
B) multilevel marketing.
C) utility processing.
D) supply chain management.

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Hottaire Heating and Cooling offers customers who buy air conditioners and furnaces free delivery and low installation charges.The company also offers a free follow-up inspection of the new equipment one month after it is installed.These services are ways that Hottaire provides its customers with __________ utility.


A) possession
B) time
C) marginal
D) situational

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Which of the following statements about wholesaler-sponsored chains is most accurate? In a wholesaler-sponsored chain all stores:


A) are independently owned,but cooperate as a unified system of stores.
B) act independently except for an agreement to share the costs associated with distribution.
C) are owned by a single wholesaler,but operate under separate management.
D) share profits and losses according to a contractual arrangement.

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An effective channel of distribution does more than simply ensure that goods are transported efficiently from producer to buyer.

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A major advantage of direct marketing is that it is a very convenient way for consumers to shop.

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