FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 2: Quality Management

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 31

True/False

Review LaterAdd Note

Review Later

Service quality is more directly related to the interaction between customer and employee than is manufacturing quality.

Correct Answer

verified

Show Answer

Question 32

True/False

Review LaterAdd Note

Review Later

McDonald's has a reputation for high-quality service resulting from the application of quality management principles.

Correct Answer

verified

Show Answer

Question 33

True/False

Review LaterAdd Note

Before Six Sigma,quality levels in North America were generally measured in defects per hundred.

How well the product or service does what it is intended to do is known as quality of design.

Some companies enter into long-term relationships with suppliers who in return commit to meeting only delivery deadlines.

The Deming Wheel is also known as the plan-do-check-act (PDCA)cycle.

What is a Six Sigma quality program?

___ advocated continuous improvement to the production process to achieve conformance to specifications and reduce variability.

The degree to which quality characteristics are designed into the product is known as quality of design.

All of the following are dimensions of quality for manufactured products,except

Two team approaches to improvement are quality circles and process improvement teams.

Making sure that the product meets the design specifications during production is referred to as

Which of the following quality tools displays the frequency of data related to a quality problem?

Companies that have adopted Six Sigma view it as a short-term strategy for quality improvement.

The fundamental objective of Six Sigma is to focus on improvement by reducing process variation.

Quality of performance relates to the basic operating characteristics of a product.

The degree to which a product meets pre-established standards is known as

Which of the following quality tools displays major causes of poor quality on a graph?

Deming advocated continuous process improvement to reduce variability and achieve conformance to design specifications.

What is quality of conformance from the producer's perspective and how can it be achieved?