Question 1

Operations management is concerned with

Accepted Answer

A)  the design of a firm's productive systems.
B)  the operation of a firm's productive systems.
C)  the improvement of a firm's productive systems.
D)  all of the above.

Question 2

To be effective an operations manager needs an integrated view of business organizations.

Accepted Answer

A) True 
 B)False

Question 3

Core competencies tend to be processes and not products or technologies.

Accepted Answer

A) True 
 B)False

Question 4

The transformation process associated with health care is best described as

Accepted Answer

A)  locational.
B)  exchange.
C)  physiological.
D)  informational.

Question 5

Mass production refers to high-volume production of a standardized product.

Accepted Answer

A) True 
 B)False

Question 6

Linear programming,simulation,and waiting line theory are most closely associated with which era in the historical development of operations management?

Accepted Answer

A)  human relations
B)  operations research
C)  globalization
D)  Internet revolution

Question 7

A manager of a global supply chain is concerned with all the following except

Accepted Answer

A)  timeliness.
B)  quality.
C)  social issues.
D)  All the above are concerns.

Question 8

Operations management designs,operates,and improves productive systems.

Accepted Answer

A) True 
 B)False

Question 9

Japanese firms used the concept of ___ to convert from mass production to lean production.

Accepted Answer

A)  division of labour
B)  scientific management
C)  just-in-time
D)  interchangeable parts

Question 10

Mass production is well suited to all of the following except

Accepted Answer

A)  producing large volumes of goods quickly.
B)  adapting quickly to changes in market demand.
C)  producing standardized products for a large market.
D)  all of the above.

Question 11

Dividing a job into a series of small tasks each performed by a different worker is known as

Accepted Answer

A)  craft production.
B)  scientific management.
C)  division of labour.
D)  interchangeable parts.

Question 12

Globalization of the supply chain for many products has many pros and few,if any,cons.

Accepted Answer

A) True 
 B)False

Question 13

Linear programming,waiting line,simulation,and PERT/CPM are all parts of which era of operations management?

Accepted Answer

A)  Quality Research
B)  Operations Research
C)  Internet Revolution
D)  Globalization

Question 14

Operations research is concerned with the systematic analysis of work methods.

Accepted Answer

A) True 
 B)False

Question 15

Strategy formulation starts with determining a firm's order winners and order qualifiers.

Accepted Answer

A) True 
 B)False

Question 16

Positioning is a step in strategy formulation that compares core competencies and order winners.

Accepted Answer

A) True 
 B)False

Question 17

Globalization requires that firms compete on cost and not quality,speed,or flexibility.

Accepted Answer

A) True 
 B)False

Question 18

Firms compete in the marketplace based on cost,speed,quality,and flexibility.

Accepted Answer

A) True 
 B)False

Question 19

The process of producing high-volume,standardized products for a large market is known as craft production.

Accepted Answer

A) True 
 B)False

Question 20

Globalization has affected both manufacturing and service operations.

Accepted Answer

A) True 
 B)False

Exam 1: Operations Management

The process of producing high-volume,standardized products for a large market is known as craft production.

Correct AnswerverifiedShow Answer

Core competencies tend to be processes and not products or technologies.

Correct AnswerverifiedShow Answer

Japanese firms used the concept of ___ to convert from mass production to lean production.

Correct AnswerverifiedShow Answer

To be effective an operations manager needs an integrated view of business organizations.

Correct AnswerverifiedShow Answer

The transformation process associated with health care is best described as

Correct AnswerverifiedShow Answer

Positioning is a step in strategy formulation that compares core competencies and order winners.

Correct AnswerverifiedShow Answer

Operations management is concerned with

Correct AnswerverifiedShow Answer

A manager of a global supply chain is concerned with all the following except

Correct AnswerverifiedShow Answer

Firms compete in the marketplace based on cost,speed,quality,and flexibility.

Correct AnswerverifiedShow Answer

Mass production refers to high-volume production of a standardized product.

Correct AnswerverifiedShow Answer

Mass production is well suited to all of the following except

Correct AnswerverifiedShow Answer

Operations research is concerned with the systematic analysis of work methods.

Correct AnswerverifiedShow Answer

Strategy formulation starts with determining a firm's order winners and order qualifiers.

Correct AnswerverifiedShow Answer

Operations management designs,operates,and improves productive systems.

Correct AnswerverifiedShow Answer

Globalization has affected both manufacturing and service operations.

Correct AnswerverifiedShow Answer

Globalization requires that firms compete on cost and not quality,speed,or flexibility.

Correct AnswerverifiedShow Answer

Globalization of the supply chain for many products has many pros and few,if any,cons.

Correct AnswerverifiedShow Answer

Dividing a job into a series of small tasks each performed by a different worker is known as

Correct AnswerverifiedShow Answer

Linear programming,waiting line,simulation,and PERT/CPM are all parts of which era of operations management?

Correct AnswerverifiedShow Answer

Linear programming,simulation,and waiting line theory are most closely associated with which era in the historical development of operations management?

Correct AnswerverifiedShow Answer

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