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Exam 10: Scheduling Appointments and Patient Processing

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Question 51

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Patient _______________ do not violate HIPAA laws,even if others can read names on the register.

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Question 52

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Health records should never be left in the examination room to be picked up and read by a patient.When using an EHR,it is important to remember to log out of the computer when you are ready to leave the room.

A) Both statements are true.
B) Both statements are false.
C) The first statement is true;the second is false.
D) The first statement is false;the second is true.

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Question 53

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If a patient has been waiting longer than ________ minutes past his or her appointment time,the medical assistant should offer to reschedule the appointment.

An unexpected event that throws a plan into disorder is called a ______________.

The statistical characteristics of human populations are called

Patients appreciate it when medical assistants consider the patient's time when performing duties in the facility and scheduling appointments.

Two-way communication is also called ______________.

Periodically,____________ calls will necessitate rescheduling of appointments.

Open office hours do not work well for most practices.

A process required by some insurance carriers in which the provider obtains permission to perform certain procedures or services or refers a patient to a specialist is called a preauthorization.

__________,in almost all cases,need their parent's permission to be treated by a physician.

For security reasons,stating that the doctor is unavailable is best used in which of the following situations?

The medical assistant must take care not to offer medical advice to the patient.

A matrix in the schedule

When patients need a series of appointments,it is best to

A(n)____________ note helps track the patient's condition in the medical record.

Advance preparation for the arrival of patients helps the day progress smoothly and in a relaxed manner.

Scheduling systems should be individualized to each specific practice.

A crowded reception room means that the physician is very popular and competent.

Any toys placed in the waiting area should be washable.