Question 1

Incivility includes which of the following behaviors?

Accepted Answer

A)   Laughing
B)   Verbal abuse
C)   Ignoring a person
D)   Sexual harassment
E)   Searching the room

Question 2

The emergency department (ED)  staff has been caring for a client who exhibited violent behavior when pain medication was denied. Once the situation was resolved, which action by the ED manager would be appropriate?

Accepted Answer

A)   Arrange an agreement with law enforcement for rapid response on these incidents.
B)   Post a sign stating that pain management medications are not given unless the client is admitted to the hospital.
C)   Develop a team of staff who would be on call for these types of situations.
D)   Organize a training program to educate staff on how to manage these types of situations.

Question 3

A night shift supervisor has been called to the emergency department to assist in managing a violent situation with a visitor. Once the violent person has been contained and security and police have responded, what should be the supervisor's next action?

Accepted Answer

A)   Notify staff on other nursing units.
B)   Notify the violent person's physician.
C)   Complete an incident report.
D)   No action is necessary; the situation has been managed.

Question 4

The ICU staff has been dealing with several distractions over the last week. There was a scheduling error caused by a change in the staffing matrix and miscommunication between management and administration. The staff is also caring for a client whose family has been verbally abusive and threatening. The manager notes an increase in absenteeism with the staff during the past two days. To which of these distractions is the absenteeism most likely related?

Accepted Answer

A)   The staffing dilemma caused by the scheduler
B)   The change in the staffing matrix
C)   The decline in staff morale due to a hostile environment
D)   The miscommunication between management and nursing administration

Question 5

A hospital's safety committee has been asked to make recommendations to administration regarding methods to improve employee safety. Which suggestions should be made? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

Accepted Answer

A)   Reserving parking spaces closest to the facility for staff
B)   Security cameras throughout the facility
C)   Curved mirrors in the corridors
D)   Using restraints on all confused clients
E)   Requiring all personnel to take physical self-defense training

Question 6

A nurse manager has required that all nursing staff attend an in-service on dealing with verbal threats. A staff nurse wonders why this is necessary since, "Words don't hurt me. I just ignore them." What is the nurse manager's most appropriate response to this statement?

Accepted Answer

A)   "Don't argue with me; I said everyone has to be in-serviced."
B)   "Verbal threats often precede physical violence."
C)   "I want my staff to be prepared to handle anything."
D)   "This is a requirement from our accrediting agency."

Question 7

A newly formed task force is addressing the prevention of violence in the healthcare organization. Which group of employees is most likely to experience violence? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

Accepted Answer

A)   Private practice physicians
B)   Nurses working in a geriatric unit
C)   Nurses working in a pediatric clinic
D)   Nurses whose work space includes large waiting rooms
E)   Technicians working in the medical laboratory

Question 8

A nursing supervisor is seeking staff input while developing policies regarding violence prevention. A staff nurse says, "We have lots of threatening behaviors on our unit." What is the most important question for the supervisor to ask?

Accepted Answer

A)   "Why is so much threatening behavior happening on your unit?"
B)   "Why haven't you reported that?"
C)   "Where do you work?"
D)   "When you report threats to your manager, is action taken quickly?"

Question 9

The nurse is talking to a client who has a history of aggressive outbursts. What strategies should this nurse use? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

Accepted Answer

A)   When addressing the client, use powerful body language.
B)   Remain calm and speak in a moderate tone.
C)   Approach the client with an aggressive "I'm in charge" attitude.
D)   Speak in simple terms.
E)   Allow the client to speak.

Question 10

An emergency department (ED)  has doubled its client visits within the past year. This has led to increased wait times and overcrowding in the ED waiting room. Which recommendation by the ED nurse manager to the chief nurse officer (CNO)  would be most effective?

Accepted Answer

A)   Increase the size of the waiting room and add more beds to the ED unit.
B)   Hire more ED nursing staff to manage the increased volume of clients.
C)   Hire another ED physician.
D)   Hire another registration employee to improve the intake process and reduce the volume in the waiting areas.

Question 11

A nurse manager is investigating a report made by a staff nurse. The nurse states that a visitor backed the nurse up against a wall and was verbally abusive but did not touch the nurse. How should the manager describe this incident to the human resources (HR)  director?

Accepted Answer

A)   Encounter with a disgruntled family member
B)   Violence against the nurse
C)   Incident with a family member
D)   Physical attack against an employee

Exam 24: Preventing Workplace Violence

Incivility includes which of the following behaviors?

Correct Answer
verified

A nurse manager is investigating a report made by a staff nurse. The nurse states that a visitor backed the nurse up against a wall and was verbally abusive but did not touch the nurse. How should the manager describe this incident to the human resources (HR) director?

Correct Answer
verified

A newly formed task force is addressing the prevention of violence in the healthcare organization. Which group of employees is most likely to experience violence? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

Correct Answer
verified

The emergency department (ED) staff has been caring for a client who exhibited violent behavior when pain medication was denied. Once the situation was resolved, which action by the ED manager would be appropriate?

Correct Answer
verified

A nurse manager has required that all nursing staff attend an in-service on dealing with verbal threats. A staff nurse wonders why this is necessary since, "Words don't hurt me. I just ignore them." What is the nurse manager's most appropriate response to this statement?

Correct Answer
verified

A hospital's safety committee has been asked to make recommendations to administration regarding methods to improve employee safety. Which suggestions should be made? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

Correct Answer
verified

A nursing supervisor is seeking staff input while developing policies regarding violence prevention. A staff nurse says, "We have lots of threatening behaviors on our unit." What is the most important question for the supervisor to ask?

Correct Answer
verified

The nurse is talking to a client who has a history of aggressive outbursts. What strategies should this nurse use? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

Correct Answer
verified

An emergency department (ED) has doubled its client visits within the past year. This has led to increased wait times and overcrowding in the ED waiting room. Which recommendation by the ED nurse manager to the chief nurse officer (CNO) would be most effective?

Correct Answer
verified

A night shift supervisor has been called to the emergency department to assist in managing a violent situation with a visitor. Once the violent person has been contained and security and police have responded, what should be the supervisor's next action?

Correct Answer
verified

Correct Answer
verified

Exam 24: Preventing Workplace Violence

Incivility includes which of the following behaviors?

Correct AnswerverifiedShow Answer

A nurse manager is investigating a report made by a staff nurse. The nurse states that a visitor backed the nurse up against a wall and was verbally abusive but did not touch the nurse. How should the manager describe this incident to the human resources (HR) director?

Correct AnswerverifiedShow Answer

A newly formed task force is addressing the prevention of violence in the healthcare organization. Which group of employees is most likely to experience violence? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

Correct AnswerverifiedShow Answer

The emergency department (ED) staff has been caring for a client who exhibited violent behavior when pain medication was denied. Once the situation was resolved, which action by the ED manager would be appropriate?

Correct AnswerverifiedShow Answer

A nurse manager has required that all nursing staff attend an in-service on dealing with verbal threats. A staff nurse wonders why this is necessary since, "Words don't hurt me. I just ignore them." What is the nurse manager's most appropriate response to this statement?

Correct AnswerverifiedShow Answer

A hospital's safety committee has been asked to make recommendations to administration regarding methods to improve employee safety. Which suggestions should be made? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

Correct AnswerverifiedShow Answer

A nursing supervisor is seeking staff input while developing policies regarding violence prevention. A staff nurse says, "We have lots of threatening behaviors on our unit." What is the most important question for the supervisor to ask?

Correct AnswerverifiedShow Answer

The nurse is talking to a client who has a history of aggressive outbursts. What strategies should this nurse use? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

Correct AnswerverifiedShow Answer

An emergency department (ED) has doubled its client visits within the past year. This has led to increased wait times and overcrowding in the ED waiting room. Which recommendation by the ED nurse manager to the chief nurse officer (CNO) would be most effective?

Correct AnswerverifiedShow Answer

A night shift supervisor has been called to the emergency department to assist in managing a violent situation with a visitor. Once the violent person has been contained and security and police have responded, what should be the supervisor's next action?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified