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When flexing to a reflective style,one should be specific,brief and to the point,and maintain a fast and decisive pace.

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An emotive style is no more or less likely to be versatile than a directive style.

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____________________ describes a situation in which one person intentionally matches the body language of the individual she is meeting with.

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Case 3.1 ​ Miguel has a big sales presentation tomorrow.He's planning how to adapt his presentation to meet the needs of his customer.Miguel would describe himself as highly competitive,outgoing,and talkative,and also disciplined,serious,and formal.His customer,Regina,listens to him attentively,expresses herself thoughtfully and deliberately,and would describe herself as easygoing,friendly,and casual. -Refer to Case 3.1.If Regina wanted to style flex to meet Miguel's communication needs,she would need to​


A) ​be accurate,straightforward,and orderly.
B) ​use time efficiently and provide specific answers to questions.
C) ​be specific,to the point,and not keep track of the time involved in the meeting.
D) ​show a sincere interest in Miguel's presentation and ask detailed questions.

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Camille Wright Miller,an experienced consultant,says effective leaders often​


A) do not communicate with emotion.​
B) ​mirror the style of other people.
C) ​overcome communication bias with the people they meet.
D) ​are naturally persuasive.

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B

Versatility in communication styles is​


A) ​relatively unstable throughout life and difficult to change.
B) ​necessary to create and maintain effective interpersonal relations with others.
C) ​more easily achievable for someone who is low in dominance and high in sociability.
D) ​dependent upon the individual's communication style.

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B

Mei feels irritated when Linda's unbridled enthusiasm often leads her to lose sight of critical project details.Linda feels frustrated when Mei often analyzes so many details that it slows down the decision-making process.The discord between Mei and Linda is explained by


A) ​poor management.
B) ​lack of self-disclosure.
C) ​communication style bias.
D) ​a poorly constructed team.

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A reflective communication style operating in the excess zone is characterized by the​


A) ​constant seeking of reassurance and attempts to win approval by everyone.
B) ​avoidance of decisions and achievement of perfection.
C) ​expression of highly emotional opinions and seeming unwillingness to listen to others.
D) ​determination to come out on top and the inability to admit to being wrong.

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B

If a manager wants to flex to meet the needs of an individual with a(n) ____________________ communication style,he/she needs to take time to build social relationships,display an interest in a person's ideas and interests,maintain a fast pace,and not worry too much about details.

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When individuals are in Zone 2,they are most likely to​


A) ​display their predominant style with low intensity.
B) ​display their style with so much intensity they are in danger of overload.
C) ​show their style with moderate intensity and be fairly easy to identify.
D) ​be unable to demonstrate flexibility or versatility in style.

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Hung is usually quiet,enjoys spending time alone,and does not make quick decisions.He expresses opinions in a formal and deliberate manner.Hung's behavior displays a(n) ____________________ communication style.

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First,draw the communication style model,labeling each continuum and placing each style in its proper quadrant.Then,describe the four communication styles identified in the text.

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The communication style model consists o...

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Bill projects a serious attitude about everything and expresses his opinions strongly.Bill displays a(n) ____________________ communication style.

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The first step in coping with communication style bias is to​


A) ​tell the other person how they can accommodate your style.
B) ​develop awareness of your own communication style.
C) ​analyze the other person's behavior.
D) ​communicate your frustration to your manager.

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Personality is based on the thoughts,feelings,and actions that characterize someone,whereas communication style is just one dimension of personality based on observable behaviors.

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According to Carl Jung,individuals choose their communication style.

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In the communication style model,the excess zone is also known as the flexibility zone because people in this zone are able to dramatically change to mirror the style of others they interact with.

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On average,people are more likely to have a supportive communication style than a directive communication style.

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The directive communication style is characterized by


A) ​spontaneous,uninhibited behavior.
B) ​frankness,assertiveness,and determination.
C) ​a friendly persuasiveness.
D) ​unhurried,thoughtful decision-making.

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The thoughts,feelings,and actions that characterize someone are generally viewed as their ____________________.

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