Question 1

_____ is a measure of the contribution margin required to deliver a good or service as the business grows and volumes increase.

Accepted Answer

A)   Scalability
B)   Process capability
C)   Sustainability
D)   Operability

Question 2

_____ refers to using the Internet and technology to provide facilities that create and deliver time,place,information,entertainment,and exchange value to customers and support the sale of goods.

Accepted Answer

A)   Outsourcing
B)   Offshoring
C)   E-service
D)   E-readiness

Question 3

Which of the following is true of customer relationship management (CRM) ?

Accepted Answer

A)   A typical CRM system includes market segmentation and analysis.
B)   It helps firms gain competitive advantage by making counterfeit knock-offs of genuine products.
C)   It encourages the production of standardized goods for all customers to reduce manufacturing costs.
D)   A CRM system prohibits firms from bundling goods and services together. A

Question 4

Customer relationship management (CRM) helps firms gain and maintain competitive advantage by:

Accepted Answer

A)   encouraging them to produce standardized goods.
B)   merging all demographic-based and behavior-based segments of markets.
C)   studying which goods and services are purchased together.
D)   prohibiting them from bundling goods and services together.

Question 5

Low scalability implies that serving additional customers requires low incremental variable costs.

Accepted Answer

A) True 
 B)False

Question 6

We Create Inc.is an electronics company.It designs,produces,and assembles desktop gadgets.The entire process is controlled by programmable robots,which are in turn linked to computers.These computers direct the robots to the appropriate task.In this context,We Create Inc.uses a(n) _____ system to produce its goods.

Accepted Answer

A)   partner relationship management
B)   enterprise resource planning
C)   employee experience management
D)   flexible manufacturing

Question 7

_____ allows all parts of the value chain to immediately recognize and react to changes in demand and supply.

Accepted Answer

A)   Super-precision manufacturing
B)   Rapid prototyping
C)   Descriptive analytics
D)   Electronic transaction capability D

Question 8

_____ are tiny computer chips that can be placed on shipping containers,individual products,credit cards,prescription medicines,passports,livestock,and even people.

Accepted Answer

A)   Bar codes
B)   Radio-frequency identification tags
C)   Thermocouples
D)   Voice-recognition modules B

Question 9

_____ technology refers to the application of the Internet,computer programs,and information systems to provide data,information,and analysis to facilitate the creation and delivery of goods and services.

Accepted Answer

A)   Hard
B)   Soft
C)   Assistive
D)   Adaptive

Question 10

Scalability is a key issue in e-commerce.

Accepted Answer

A) True 
 B)False

Question 11

_____ machine tools enable the machinist's skills to be duplicated by a programmable device that controls the movements of a tool used to make complex shapes.

Accepted Answer

A)   Virtual control (V
C)  
B)   Numerical control (N
C)  
C)   Revision control (R
C)  
D)   Movement control (M
C)

Question 12

_____ refers to equipment and devices that perform a variety of tasks in the creation and delivery of goods and services.

Accepted Answer

A)   Hard technology
B)   Soft technology
C)   A database system
D)   A neural network

Question 13

A(n) _____ is an example of soft technology.

Accepted Answer

A)   database system
B)   bar-code scanner
C)   image sensor
D)   radio-frequency identification tag

Question 14

The use of technology has increased opportunities for employee creativity and empowerment.

Accepted Answer

A) True 
 B)False

Question 15

_____ can be attached to objects and used to track and manage inventory and assets.

Accepted Answer

A)   Proximity cards
B)   Nanofountain probes
C)   Resistance-temperature detectors
D)   Radio-frequency identification tags

Question 16

In the context of technology in value chains,customer relationship management (CRM) :

Accepted Answer

A)   enables small firms to make counterfeit knock-offs of genuine products.
B)   prohibits firms from bundling goods and services together.
C)   encourages firms to produce standardized goods for all consumers to reduce manufacturing costs.
D)   exploits the vast amount of data that can be collected from consumers.

Question 17

Identify a benefit of adopting technology.

Accepted Answer

A)   Technology helps restructure old and less productive industries.
B)   The use of technology increases opportunities for employee empowerment.
C)   Technology increases opportunities for employee creativity.
D)   The use of technology does not require adherence to any laws or regulations.

Question 18

Which of the following is a challenge of adopting technology?

Accepted Answer

A)   Technology leads to job shift and displacement.
B)   The use of technology reduces product quality.
C)   Technology deteriorates the standard of living of the world.
D)   The use of technology disintegrates supply and value chain players.

Question 19

Valuetronics,an electronics company,is currently in the preproduction stage of launching one of its new stereo systems.In order to analyze the feasibility of the product,Valuetronics adopts an integrated system that allows it to manufacture the product before it physically exists,that is,the system allows Valuetronics to finalize the design of the stereo,analyze it,and do a test-run.In this context,Valuetronics is using a(n) _____.

Accepted Answer

A)   enterprise resource planning (ERP) system
B)   flexible manufacturing system (FMS) 
C)   computer-aided engineering (CA
E)  system
D)   computer-aided manufacturing (CAM) system

Question 20

_____ consist of two or more computer-controlled machines or robots linked by automated handling devices such as transfer machines,conveyors,and transport systems.

Accepted Answer

A)   Computer-aided engineering (CA
E)  systems
B)   Computer-aided design (CA
D)  systems
C)   Enterprise planning systems (EPSs) 
D)   Flexible manufacturing systems (FMSs)

Exam 4: Technology and Operations Management

_____ is a measure of the contribution margin required to deliver a good or service as the business grows and volumes increase.

Correct Answer
verified

_____ refers to using the Internet and technology to provide facilities that create and deliver time,place,information,entertainment,and exchange value to customers and support the sale of goods.

Correct Answer
verified

Which of the following is true of customer relationship management (CRM) ?

Correct Answer
verified
A

Customer relationship management (CRM) helps firms gain and maintain competitive advantage by:

Correct Answer
verified

Low scalability implies that serving additional customers requires low incremental variable costs.

Correct Answer
verified

Correct Answer
verified

_____ allows all parts of the value chain to immediately recognize and react to changes in demand and supply.

Correct Answer
verified
D

_____ are tiny computer chips that can be placed on shipping containers,individual products,credit cards,prescription medicines,passports,livestock,and even people.

Correct Answer
verified
B

_____ technology refers to the application of the Internet,computer programs,and information systems to provide data,information,and analysis to facilitate the creation and delivery of goods and services.

Correct Answer
verified

Scalability is a key issue in e-commerce.

Correct Answer
verified

_____ machine tools enable the machinist's skills to be duplicated by a programmable device that controls the movements of a tool used to make complex shapes.

Correct Answer
verified

_____ refers to equipment and devices that perform a variety of tasks in the creation and delivery of goods and services.

Correct Answer
verified

A(n) _____ is an example of soft technology.

Correct Answer
verified

The use of technology has increased opportunities for employee creativity and empowerment.

Correct Answer
verified

_____ can be attached to objects and used to track and manage inventory and assets.

Correct Answer
verified

In the context of technology in value chains,customer relationship management (CRM) :

Correct Answer
verified

Identify a benefit of adopting technology.

Correct Answer
verified

Which of the following is a challenge of adopting technology?

Correct Answer
verified

Correct Answer
verified

_____ consist of two or more computer-controlled machines or robots linked by automated handling devices such as transfer machines,conveyors,and transport systems.

Correct Answer
verified

Exam 4: Technology and Operations Management

_____ is a measure of the contribution margin required to deliver a good or service as the business grows and volumes increase.

Correct AnswerverifiedShow Answer

_____ refers to using the Internet and technology to provide facilities that create and deliver time,place,information,entertainment,and exchange value to customers and support the sale of goods.

Correct AnswerverifiedShow Answer

Which of the following is true of customer relationship management (CRM) ?

Correct AnswerverifiedA

Customer relationship management (CRM) helps firms gain and maintain competitive advantage by:

Correct AnswerverifiedShow Answer

Low scalability implies that serving additional customers requires low incremental variable costs.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

_____ allows all parts of the value chain to immediately recognize and react to changes in demand and supply.

Correct AnswerverifiedD

_____ are tiny computer chips that can be placed on shipping containers,individual products,credit cards,prescription medicines,passports,livestock,and even people.

Correct AnswerverifiedB

_____ technology refers to the application of the Internet,computer programs,and information systems to provide data,information,and analysis to facilitate the creation and delivery of goods and services.

Correct AnswerverifiedShow Answer

Scalability is a key issue in e-commerce.

Correct AnswerverifiedShow Answer

_____ machine tools enable the machinist's skills to be duplicated by a programmable device that controls the movements of a tool used to make complex shapes.

Correct AnswerverifiedShow Answer

_____ refers to equipment and devices that perform a variety of tasks in the creation and delivery of goods and services.

Correct AnswerverifiedShow Answer

A(n) _____ is an example of soft technology.

Correct AnswerverifiedShow Answer

The use of technology has increased opportunities for employee creativity and empowerment.

Correct AnswerverifiedShow Answer

_____ can be attached to objects and used to track and manage inventory and assets.

Correct AnswerverifiedShow Answer

In the context of technology in value chains,customer relationship management (CRM) :

Correct AnswerverifiedShow Answer

Identify a benefit of adopting technology.

Correct AnswerverifiedShow Answer

Which of the following is a challenge of adopting technology?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

_____ consist of two or more computer-controlled machines or robots linked by automated handling devices such as transfer machines,conveyors,and transport systems.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
A

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
D

Correct Answer
verified
B

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified