Question 1

The process for applying for a work permit at the Manchester department of labor is as follows.First,the administrator fills out an application (5 minutes) and takes a picture (1 minute) .Then,a clerk enters the information and processes the permit (5 minutes) .There are two administrators and three clerks.If the number of licenses per hour for the administrators is 16 and the number of licenses per hour for the clerks is 20.57,what is the hourly service rate for administrators?

Accepted Answer

A)   5
B)   6
C)   10
D)   12

Question 2

Flow time depends not only on the actual time to perform the tasks required,but also on how many other entities are in the work-in-process stage.

Accepted Answer

A) True 
 B)False  True

Question 3

Total process output is at the throughput rate of the bottleneck.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is NOT true about simulation models?

Accepted Answer

A)   Simulations can be used to analyze processes that cannot be evaluated well analytically.
B)   A simulation model is used to get estimates; an analytical model provides detailed analysis.
C)   Simulations can use actual probability rates for both demand and service rates.
D)   Analytical and simulation models are often used in combination.

Question 5

The imputed cost of waiting is the reasonable value that might reflect the potential loss of future revenue or customer dissatisfaction.

Accepted Answer

A) True 
 B)False  True

Question 6

The process for applying for a work permit at the Manchester department of labor is as follows.First,the administrator fills out an application (5 minutes) and takes a picture (1 minute) .Then,a clerk enters the information and processes the permit (5 minutes) .There are two administrators and three clerks.If the number of licenses per hour for the administrators is 16 and the number of licenses per hour for the clerks is 20.57,what is the hourly service rate for clerks?

Accepted Answer

A)   5
B)   6
C)   10
D)   12

Question 7

_____ time is the average time it takes to complete one cycle of a process.

Accepted Answer

A)   Flow
B)   Mean
C)   Standard
D)   Elemental

Question 8

Which of the following is NOT part of a queueing system?

Accepted Answer

A)   A server that provides the service
B)   A map of processes and functions
C)   A queue of entities that wait if the server is busy
D)   Customers that arrive for service

Question 9

In an analytical queueing model,service times measure _____.

Accepted Answer

A)   demand
B)   process components
C)   completion percentage
D)   rates

Question 10

A(n) _____ is a waiting line.

Accepted Answer

A)   queue
B)   process system
C)   field
D)   plot point

Question 11

_____ is the fraction of time a workstation or individual is busy over the long run.

Accepted Answer

A)   Computation
B)   Service Rate
C)   Utilization
D)   Efficiency

Question 12

A warehouse is capable of processing 600 returns per day,and the average number of returns in the 200.Based on the data in the question,what is being calculated by dividing 600 by 200?

Accepted Answer

A)   Work-in process
B)   Flow time
C)   Process performance
D)   Throughput

Question 13

An airline has one employee work the counter.A customer arrives on the average of once every 3 minutes,and it takes on average 2 minutes to process the transaction.What is the probability that the system is empty?

Accepted Answer

A)   0%
B)   33%
C)   66%
D)   100% B

Question 14

Which of the following is NOT an example of a nonphysical constraint?

Accepted Answer

A)   low product demand
B)   Associated with the capacity of a resource
C)   inefficient management policy
D)   anything environmental or organizational

Question 15

_____ is the typical queueing system used by supermarkets.

Accepted Answer

A)   Several parallel servers fed by their own queues
B)   One or more parallel servers fed by a single queue
C)   A combination of several queues in a series
D)   One server,one queue

Question 16

In one method of calculating utilization,_____ divided by Service Rate × Number of Servers.

Accepted Answer

A)   Resources Available
B)   Service Rate
C)   Demand Rate
D)   Resource Capacity

Question 17

Analytical queueing models assume a Poisson probability distribution for _____.

Accepted Answer

A)   arrivals
B)   rates
C)   service times
D)   departures

Question 18

A scooter rental company in a major beachside city has 70% of its fleet of 200 scooters rented each day on average.Scooter are rented for an average of five days.Which of the following can you use to start figuring out the average process performance?

Accepted Answer

A)   (.7) (200 scooters) /R × (5 days) 
B)   (.7) (200 scooters) = R × (5 days) 
C)   (.7) (5 days) / R × (200 scooters) 
D)   (.7) (5 days) = R × (200 scooters)

Question 19

_____ = Throughput × Flow time.

Accepted Answer

A)   Best-in-output
B)   Efficiency evaluation
C)   Work-in-process
D)   Standard Demand

Question 20

Which of the following best defines the Theory of Constraints?

Accepted Answer

A)   The concept of purposely creating barriers in a process in order to evaluate the impact on the workflow
B)   Maximizing cash flow by minimizing throughput
C)   A set of principles that focuses on increasing total process throughput by maximizing the utilization of all bottleneck work activities
D)   Limiting demand in order to better service remaining customers

Exam 11: Process Analysis and Resource Utilization

Correct Answer
verified

Flow time depends not only on the actual time to perform the tasks required,but also on how many other entities are in the work-in-process stage.

Correct Answer
verified
True

Total process output is at the throughput rate of the bottleneck.

Correct Answer
verified

Which of the following is NOT true about simulation models?

Correct Answer
verified

The imputed cost of waiting is the reasonable value that might reflect the potential loss of future revenue or customer dissatisfaction.

Correct Answer
verified
True

Correct Answer
verified

_____ time is the average time it takes to complete one cycle of a process.

Correct Answer
verified

Which of the following is NOT part of a queueing system?

Correct Answer
verified

In an analytical queueing model,service times measure _____.

Correct Answer
verified

A(n) _____ is a waiting line.

Correct Answer
verified

_____ is the fraction of time a workstation or individual is busy over the long run.

Correct Answer
verified

A warehouse is capable of processing 600 returns per day,and the average number of returns in the 200.Based on the data in the question,what is being calculated by dividing 600 by 200?

Correct Answer
verified

An airline has one employee work the counter.A customer arrives on the average of once every 3 minutes,and it takes on average 2 minutes to process the transaction.What is the probability that the system is empty?

Correct Answer
verified
B

Which of the following is NOT an example of a nonphysical constraint?

Correct Answer
verified

_____ is the typical queueing system used by supermarkets.

Correct Answer
verified

In one method of calculating utilization,_____ divided by Service Rate × Number of Servers.

Correct Answer
verified

Analytical queueing models assume a Poisson probability distribution for _____.

Correct Answer
verified

A scooter rental company in a major beachside city has 70% of its fleet of 200 scooters rented each day on average.Scooter are rented for an average of five days.Which of the following can you use to start figuring out the average process performance?

Correct Answer
verified

_____ = Throughput × Flow time.

Correct Answer
verified

Which of the following best defines the Theory of Constraints?

Correct Answer
verified

Exam 11: Process Analysis and Resource Utilization

Correct AnswerverifiedShow Answer

Flow time depends not only on the actual time to perform the tasks required,but also on how many other entities are in the work-in-process stage.

Correct AnswerverifiedTrue

Total process output is at the throughput rate of the bottleneck.

Correct AnswerverifiedShow Answer

Which of the following is NOT true about simulation models?

Correct AnswerverifiedShow Answer

The imputed cost of waiting is the reasonable value that might reflect the potential loss of future revenue or customer dissatisfaction.

Correct AnswerverifiedTrue

Correct AnswerverifiedShow Answer

_____ time is the average time it takes to complete one cycle of a process.

Correct AnswerverifiedShow Answer

Which of the following is NOT part of a queueing system?

Correct AnswerverifiedShow Answer

In an analytical queueing model,service times measure _____.

Correct AnswerverifiedShow Answer

A(n) _____ is a waiting line.

Correct AnswerverifiedShow Answer

_____ is the fraction of time a workstation or individual is busy over the long run.

Correct AnswerverifiedShow Answer

A warehouse is capable of processing 600 returns per day,and the average number of returns in the 200.Based on the data in the question,what is being calculated by dividing 600 by 200?

Correct AnswerverifiedShow Answer

An airline has one employee work the counter.A customer arrives on the average of once every 3 minutes,and it takes on average 2 minutes to process the transaction.What is the probability that the system is empty?

Correct AnswerverifiedB

Which of the following is NOT an example of a nonphysical constraint?

Correct AnswerverifiedShow Answer

_____ is the typical queueing system used by supermarkets.

Correct AnswerverifiedShow Answer

In one method of calculating utilization,_____ divided by Service Rate × Number of Servers.

Correct AnswerverifiedShow Answer

Analytical queueing models assume a Poisson probability distribution for _____.

Correct AnswerverifiedShow Answer

A scooter rental company in a major beachside city has 70% of its fleet of 200 scooters rented each day on average.Scooter are rented for an average of five days.Which of the following can you use to start figuring out the average process performance?

Correct AnswerverifiedShow Answer

_____ = Throughput × Flow time.

Correct AnswerverifiedShow Answer

Which of the following best defines the Theory of Constraints?

Correct AnswerverifiedShow Answer

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True

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True

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B

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