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Exam 4: Job Analysis and Work Design

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Question 1

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According to the work of Herzberg, which of the following methods can managers use to enrich the jobs of employees?

A) improving pay
B) increasing benefits
C) adding more responsibility to jobs
D) improving leadership

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Question 2

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In which situation would a job design be recommended?

A) New technology has drastically changed the way that work is done in a manufacturing plant shop floor and employees are finding there is a lot more spare time.
B) Due to a recent change in upper management and benefit policies, several hundred highly skilled employees have recently left the organization and moved to a competitor.
C) The culture of the organization is deemed by an external consultant to be "stagnant" and in need of a change.
D) Members of the organization are trying to form a union.

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Question 3

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Behavioural-based job design studies focus on two key simultaneous outcomes. What are these?

What can result from generically written job descriptions?

The critical incident method focuses on employee behaviours critical to job success.

Scenario 4.1 Mike Brassington is the CEO of Canada Steel, a firm that produces steel products for a global market. To improve on one of its products that has received some criticisms on its quality, Canada Steel wants to put together a team that will involve different people in the organization, across different departments, so as to utilize their skills in a manner that would be more productive than if they worked separately. Mike has two ideas on how to design these teams. First, he can put together a group of experienced people from different departments . He also has to decide on how to measure the success of the team's efforts. -Refer to Scenario 4.1. Which of the following is NOT a way for Mike to measure the success of the team?

Job design is concerned with changing, modifying, and enriching jobs in order to capture the talents of employees while improving performance.

Employees participate in flextime when they do entirely different jobs on a rotating schedule.

Job design is an outgrowth of job analysis.

What is often cited as the most important factor contributing to the success of employee involvement groups?

A job consists of different duties and responsibilities performed by one person.

Scenario 4.1 Mike Brassington is the CEO of Canada Steel, a firm that produces steel products for a global market. To improve on one of its products that has received some criticisms on its quality, Canada Steel wants to put together a team that will involve different people in the organization, across different departments, so as to utilize their skills in a manner that would be more productive than if they worked separately. Mike has two ideas on how to design these teams. First, he can put together a group of experienced people from different departments . He also has to decide on how to measure the success of the team's efforts. -Refer to Scenario 4.1. What does research demonstrate as key to ensuring the success of the team?

The position analysis questionnaire (PAQ) is a qualitative job analysis method.

In the job characteristics model, skill variety refers to the amount of freedom held by the employee to schedule work and perform activities.

According to the job characteristics model, what three psychological states of a jobholder result in motivated, satisfied, and productive employees?

What do we call an analysis in which the emphasis is placed on characteristics of successful performers rather than standard duties?

A statement of the different duties, tasks, and responsibilities of a job is known as a job description.

What is a job specification?

Which of the following is another term for employee involvement groups?

The functional job analysis approach utilizes an inventory of the various types of work activities that can constitute any job.