Question 1

In Maslow's hierarchy, the most basic needs are the ________ needs.

Accepted Answer

The answer of In Maslow's hierarchy, the most basic needs...

Question 2

It is the responsibility of the ____ to set the stage for positive communication with a patient.

Accepted Answer

A)   medical assistant
B)   nurse
C)   physician
D)   patient
E)   physician assistant

Question 3

Using ________ as a communication technique gives the patient time to think.

Accepted Answer

silence

Question 4

Overemphasizing a trait to make up for a perceived or actual failing is using ________ as a defense mechanism.

Accepted Answer

The answer of Overemphasizing a trait to make up for...

Question 5

Mr. Hernando says he does not remember how he received the injuries he suffered when he was mugged. This is an example of the defense mechanism of ________.

Accepted Answer

repression

Question 6

Positive communication can help develop a harmonious, positive relationship with coworkers. This relationship is also known as ______________.

Accepted Answer

A)   feedback
B)   empathy
C)   personal space
D)   rapport
E)   homeostasis

Question 7

Which of the following indicates that a medical assistant may be invading a patient's personal space?

Accepted Answer

A)   The patient leans forward toward the medical assistant.
B)   The patient turns his head away from the medical assistant.
C)   The patient steps closer to the medical assistant.
D)   The patient looks directly at the medical assistant.
E)   The patient smiles and makes a pleasant comment.

Question 8

Anything that distorts the message in any way or interferes with the communication process is called ____.

Accepted Answer

A)   timing
B)   body language
C)   noise
D)   rapport
E)   passive listening

Question 9

A person using the ________ defense mechanism copies the behavior of another to cope with feelings of inadequacy.

Accepted Answer

identification

Question 10

Unconsciously replacing an unacceptable goal with a more acceptable one is called ________.

Accepted Answer

The answer of Unconsciously replacing an unacceptable goal with a...

Question 11

Which of the following are good tips for reducing noise caused by stress?

Accepted Answer

A)   Eating a diet high in sugar, fat, and caffeine
B)   Realizing that sometimes there are no choices
C)   Taking a walk to stretch your legs and get some fresh air
D)   Taking on another responsibility to keep busy
E)   Calling in sick until you feel less stressed

Question 12

Sam, a coworker, has been making personal comments to you that make you feel uncomfortable. At first, he just made an occasional remark about how nice you look, but recently, the remarks and the personal nature of the remarks have increased. What action should you take?

Accepted Answer

A)   Ignore Sam's comments, because acknowledging them will "add fuel to the fire"
B)   Request to work a different shift to avoid Sam altogether
C)   Be assertive but diplomatic with Sam and tell him his comments are inappropriate.
D)   Request a transfer to another office
E)   Ask Sam to request a transfer to another office

Question 13

In the communication circle, what is the response to the message by the receiver called?

Accepted Answer

A)   Reply
B)   Exchange
C)   Feedback
D)   Source
E)   Noise

Question 14

Which of the following is an example of passive listening?

Accepted Answer

A)   Responding to a comment
B)   Participating in an educational lecture
C)   Intervening in an interaction between two people
D)   Asking questions of the person who is speaking
E)   Listening to a news program on the radio

Question 15

What should the healthcare professional do when faced with patients from cultures with different behaviors, traditions, and values than his or her own?

Accepted Answer

A)   Recognize that other cultures are inferior
B)   Avoid trying to understand their culture
C)   Strive to understand and be tolerant of them
D)   Get someone from a similar culture to care for the patient
E)   Teach the patient acceptable behaviors in your culture

Question 16

When communicating or having interactions with ________, you should utilize the same skills and qualities used to communicate with patients.

Accepted Answer

The answer of When communicating or having interactions with ________,...

Question 17

When you attribute your own feelings to another person, you are using the defense mechanism of ________.

Accepted Answer

The answer of When you attribute your own feelings to...

Question 18

Patients often develop ________ mechanisms, or unconscious efforts to protect themselves from anxiety, guilt, and shame.

Accepted Answer

The answer of Patients often develop ________ mechanisms, or unconscious...

Question 19

When the physician explains that Cherise needs surgery, she says, "I'm okay with that." She is sitting with her arms folded across her chest and is avoiding eye contact with the physician. When the physician asks if she is sure, Cherise says, "Yeah, yeah, it's okay," but she is frowning. This is an example of ____.

Accepted Answer

A)   body language that indicates one's true feelings
B)   a patient who is looking forward to surgery
C)   verbal communication that confirms body language
D)   a patient who understands the instructions given
E)   a patient who is being honest about her feelings

Question 20

Which of the needs represented on Maslow's hierarchy of needs chart could cause a person to become ill if these needs are not satisfied?

Accepted Answer

A)   Safety needs
B)   Belonging needs
C)   Esteem needs
D)   Physiological needs
E)   Love needs

Exam 4: Interpersonal Communication

In Maslow's hierarchy, the most basic needs are the ________ needs.

Correct Answer
verified

It is the responsibility of the ____ to set the stage for positive communication with a patient.

Correct Answer
verified

Using ________ as a communication technique gives the patient time to think.

Correct Answer
verified
silence

Overemphasizing a trait to make up for a perceived or actual failing is using ________ as a defense mechanism.

Correct Answer
verified

Mr. Hernando says he does not remember how he received the injuries he suffered when he was mugged. This is an example of the defense mechanism of ________.

Correct Answer
verified
repression

Positive communication can help develop a harmonious, positive relationship with coworkers. This relationship is also known as ______________.

Correct Answer
verified

Which of the following indicates that a medical assistant may be invading a patient's personal space?

Correct Answer
verified

Anything that distorts the message in any way or interferes with the communication process is called ____.

Correct Answer
verified

A person using the ________ defense mechanism copies the behavior of another to cope with feelings of inadequacy.

Correct Answer
verified
identification

Unconsciously replacing an unacceptable goal with a more acceptable one is called ________.

Correct Answer
verified

Which of the following are good tips for reducing noise caused by stress?

Correct Answer
verified

Sam, a coworker, has been making personal comments to you that make you feel uncomfortable. At first, he just made an occasional remark about how nice you look, but recently, the remarks and the personal nature of the remarks have increased. What action should you take?

Correct Answer
verified

In the communication circle, what is the response to the message by the receiver called?

Correct Answer
verified

Which of the following is an example of passive listening?

Correct Answer
verified

What should the healthcare professional do when faced with patients from cultures with different behaviors, traditions, and values than his or her own?

Correct Answer
verified

When communicating or having interactions with ________, you should utilize the same skills and qualities used to communicate with patients.

Correct Answer
verified

When you attribute your own feelings to another person, you are using the defense mechanism of ________.

Correct Answer
verified

Patients often develop ________ mechanisms, or unconscious efforts to protect themselves from anxiety, guilt, and shame.

Correct Answer
verified

Correct Answer
verified

Which of the needs represented on Maslow's hierarchy of needs chart could cause a person to become ill if these needs are not satisfied?

Correct Answer
verified

Exam 4: Interpersonal Communication

In Maslow's hierarchy, the most basic needs are the ________ needs.

Correct AnswerverifiedShow Answer

It is the responsibility of the ____ to set the stage for positive communication with a patient.

Correct AnswerverifiedShow Answer

Using ________ as a communication technique gives the patient time to think.

Correct Answerverifiedsilence

Overemphasizing a trait to make up for a perceived or actual failing is using ________ as a defense mechanism.

Correct AnswerverifiedShow Answer

Mr. Hernando says he does not remember how he received the injuries he suffered when he was mugged. This is an example of the defense mechanism of ________.

Correct Answerverifiedrepression

Positive communication can help develop a harmonious, positive relationship with coworkers. This relationship is also known as ______________.

Correct AnswerverifiedShow Answer

Which of the following indicates that a medical assistant may be invading a patient's personal space?

Correct AnswerverifiedShow Answer

Anything that distorts the message in any way or interferes with the communication process is called ____.

Correct AnswerverifiedShow Answer

A person using the ________ defense mechanism copies the behavior of another to cope with feelings of inadequacy.

Correct Answerverifiedidentification

Unconsciously replacing an unacceptable goal with a more acceptable one is called ________.

Correct AnswerverifiedShow Answer

Which of the following are good tips for reducing noise caused by stress?

Correct AnswerverifiedShow Answer

Sam, a coworker, has been making personal comments to you that make you feel uncomfortable. At first, he just made an occasional remark about how nice you look, but recently, the remarks and the personal nature of the remarks have increased. What action should you take?

Correct AnswerverifiedShow Answer

In the communication circle, what is the response to the message by the receiver called?

Correct AnswerverifiedShow Answer

Which of the following is an example of passive listening?

Correct AnswerverifiedShow Answer

What should the healthcare professional do when faced with patients from cultures with different behaviors, traditions, and values than his or her own?

Correct AnswerverifiedShow Answer

When communicating or having interactions with ________, you should utilize the same skills and qualities used to communicate with patients.

Correct AnswerverifiedShow Answer

When you attribute your own feelings to another person, you are using the defense mechanism of ________.

Correct AnswerverifiedShow Answer

Patients often develop ________ mechanisms, or unconscious efforts to protect themselves from anxiety, guilt, and shame.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the needs represented on Maslow's hierarchy of needs chart could cause a person to become ill if these needs are not satisfied?

Correct AnswerverifiedShow Answer

Correct Answer
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silence

Correct Answer
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repression

Correct Answer
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identification

Correct Answer
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