Question 1

You should respond to workplace emails in a timely manner.

Accepted Answer

A) True 
 B)False

Question 2

Email is useful for communicating with people in different time zones.

Accepted Answer

A) True 
 B)False

Question 3

Before preparing a workplace email, consider

Accepted Answer

A)   which salutation to use.
B)   whether a more personal form of communication is needed.
C)   whether files should be attached or sent in hard copy.
D)   a, b, and c.
E)   b and c.

Question 4

When creating workplace emails

Accepted Answer

A)   avoid the trap of "netiquette".
B)   avoid using email to address interpersonal issues.
C)   keep in mind that email is fleeting and will disappear.
D)   use a vague subject line to draw the recipient into the email.
E)   None of these answers are correct.

Question 5

Components of a well-written email message include a

Accepted Answer

A)   clear subject line.
B)   brief introduction.
C)   signature block.
D)   a and c.
E)   a, b, and c. E

Question 6

Regardless of length, an effective email should include an introduction, body, and conclusion.

Accepted Answer

A) True 
 B)False

Question 7

In which of the following scenarios would email be an appropriate way to communicate?

Accepted Answer

A)   resigning from your job
B)   sending a colleague a project update
C)   resolving disagreements with team members
D)   forwarding legal documents
E)   All of these answers are correct.

Question 8

Emoticons are useful to convey tone in emails to clients.

Accepted Answer

A) True 
 B)False

Question 9

You may edit forwarded emails without the sender's permission.

Accepted Answer

A) True 
 B)False  False

Question 10

Always assume that any email message you send will be read by unintended audiences.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following statements is most accurate?

Accepted Answer

A)   Bullets are not appropriate in emails.
B)   Use an informal tone when emailing clients.
C)   Email is not an appropriate medium for communicating with customers.
D)   Adopt a more formal tone when emailing a client.
E)   With email, you have total control of the audience.

Question 12

Numbered lists are inappropriate in email.

Accepted Answer

A) True 
 B)False

Question 13

Which of these is the least accurate description of copyright protections?

Accepted Answer

A)   An employer generally owns the copyright to the works of a full-time employee.
B)   Copyright protection applies to emails.
C)   A picture marked as "in the public domain" requires copyright permission.
D)   If a piece is marked as "copyright free" you do not need to seek permission to use the item.
E)   a and d.

Question 14

Advantages of using email include

Accepted Answer

A)   the ability to work across different time zones.
B)   an electronic trail to track conversations over time.
C)   the ability to be ready on different types of devices.
D)   a and c.
E)   a, b, and c..

Question 15

Sending angry, sarcastic, insulting emails is called________ .

Accepted Answer

flaming

Question 16

Some issues are best addressed in a telephone conversation rather than through email.

Accepted Answer

A) True 
 B)False

Exam 18: Email

You should respond to workplace emails in a timely manner.

Correct Answer
verified

Email is useful for communicating with people in different time zones.

Correct Answer
verified

Before preparing a workplace email, consider

Correct Answer
verified

When creating workplace emails

Correct Answer
verified

Components of a well-written email message include a

Correct Answer
verified
E

Regardless of length, an effective email should include an introduction, body, and conclusion.

Correct Answer
verified

In which of the following scenarios would email be an appropriate way to communicate?

Correct Answer
verified

Emoticons are useful to convey tone in emails to clients.

Correct Answer
verified

You may edit forwarded emails without the sender's permission.

Correct Answer
verified
False

Always assume that any email message you send will be read by unintended audiences.

Correct Answer
verified

Which of the following statements is most accurate?

Correct Answer
verified

Numbered lists are inappropriate in email.

Correct Answer
verified

Which of these is the least accurate description of copyright protections?

Correct Answer
verified

Advantages of using email include

Correct Answer
verified

Sending angry, sarcastic, insulting emails is called________ .

Correct Answer
verified
flaming

Some issues are best addressed in a telephone conversation rather than through email.

Correct Answer
verified

Exam 18: Email

You should respond to workplace emails in a timely manner.

Correct AnswerverifiedShow Answer

Email is useful for communicating with people in different time zones.

Correct AnswerverifiedShow Answer

Before preparing a workplace email, consider

Correct AnswerverifiedShow Answer

When creating workplace emails

Correct AnswerverifiedShow Answer

Components of a well-written email message include a

Correct AnswerverifiedE

Regardless of length, an effective email should include an introduction, body, and conclusion.

Correct AnswerverifiedShow Answer

In which of the following scenarios would email be an appropriate way to communicate?

Correct AnswerverifiedShow Answer

Emoticons are useful to convey tone in emails to clients.

Correct AnswerverifiedShow Answer

You may edit forwarded emails without the sender's permission.

Correct AnswerverifiedFalse

Always assume that any email message you send will be read by unintended audiences.

Correct AnswerverifiedShow Answer

Which of the following statements is most accurate?

Correct AnswerverifiedShow Answer

Numbered lists are inappropriate in email.

Correct AnswerverifiedShow Answer

Which of these is the least accurate description of copyright protections?

Correct AnswerverifiedShow Answer

Advantages of using email include

Correct AnswerverifiedShow Answer

Sending angry, sarcastic, insulting emails is called________ .

Correct Answerverifiedflaming

Some issues are best addressed in a telephone conversation rather than through email.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
E

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
False

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
flaming

Correct Answer
verified