Question 1

When the office staff commits to making the patient feel welcome, success of the practice is _____________.

Accepted Answer

The answer of When the office staff commits to making...

Question 2

Patients may fail to appear for appointments because

Accepted Answer

A)   they have been pressed for a payment but do not have the funds to pay.
B)   they are in denial and are having difficulty facing their illness.
C)   the office consistently runs behind schedule.
D)   All of the above

Question 3

A(n) ____________ note helps track the patient's condition in the medical record.

Accepted Answer

progress

Question 4

The principal advantage of using the wave method when designing the scheduling process is that it

Accepted Answer

A)   allows flexibility to accommodate the unpredictable.
B)   gives priority to established patients.
C)   provides more breaks for staff members.
D)   enables the physician to see more patients each day.

Question 5

Which of the following should most often be added to a patient chart's on each visit?

Accepted Answer

A)   Medical history form
B)   Progress notes form
C)   Patient information sheet
D)   Insurance information sheet

Question 6

Competency as a result of training or practice is called ____________.

Accepted Answer

The answer of Competency as a result of training or...

Question 7

Which of the following scheduling systems reduces the number of calls to the office and is available to the patient 24 hours a day?

Accepted Answer

A)   Computerized scheduling
B)   Self-scheduling
C)   Appointment book scheduling
D)   Paper-based scheduling

Question 8

The appointment setting method by which a patient logs on to the Internet and views a facility's schedule to set his or her own appointment is called

Accepted Answer

A)   flexible office hours.
B)   self-scheduling.
C)   grouping procedures.
D)   advance booking.

Question 9

A process required by some insurance carriers in which the provider obtains permission to perform certain procedures or services or refers a patient to a specialist is called a preauthorization.

Accepted Answer

A) True 
 B)False

Question 10

Which type of scheduling is an attempt to create short-term flexibility within each hour?

Accepted Answer

A)   Time-specified scheduling
B)   Stream scheduling
C)   Wave scheduling
D)   Modified-wave scheduling C

Question 11

All patients want to be kept informed about how long they should expect to wait to see the provider. Any delay longer than ________ minutes should be explained.

Accepted Answer

A)   10 to 15
B)   20
C)   30
D)   40
E)   No explanation is necessary. A

Question 12

Placing the paperwork that new patients must fill out on the physician's Web site saves time during the new patient's first appointment.

Accepted Answer

A) True 
 B)False

Question 13

The best practice is to place a patient's chart so that the name cannot be seen by those in the hallways of the physician's office.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is not true regarding chart placement in the medical facility?

Accepted Answer

A)   The chart should be placed in the door holder when the patient is ready for the physician.
B)   Offices should develop convenient signals regarding chart placement that everyone understands.
C)   Charts can be left in the examination room while the patient is waiting for the physician.
D)   Charts may be placed in either the horizontal or the upright position in the door holder, depending on the physician's preference.

Question 15

The provider's habits should not influence appointment scheduling.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following should be removed from the reception area as quickly as possible?

Accepted Answer

A)   Talkative patients
B)   Angry patients
C)   Children
D)   Patients' relatives

Question 17

An obstetrician who devotes two afternoons a week to seeing pregnant patients is using an appointment scheduling method called

Accepted Answer

A)   wave scheduling.
B)   advance booking.
C)   grouping procedures.
D)   modified wave scheduling.

Question 18

Health records should never be left in the examination room to be picked up and read by a patient. When using an EHR, it is important to remember to log out of the computer when you are ready to leave the room.

Accepted Answer

A)   Both statements are true.
B)   Both statements are false.
C)   The first statement is true; the second is false.
D)   The first statement is false; the second is true.

Question 19

Which patients should be personally escorted to examination and treatment areas and given detailed instructions about what they are to do?

Accepted Answer

A)   New patients
B)   Established patients
C)   Consultations
D)   All of the above

Question 20

Medical assistants are not allowed to take the patient's personal and family histories.

Accepted Answer

A) True 
 B)False

Exam 9: Scheduling Appointments and Patient Processing

When the office staff commits to making the patient feel welcome, success of the practice is _____________.

Correct AnswerverifiedShow Answer

Patients may fail to appear for appointments because

Correct AnswerverifiedShow Answer

A(n) ____________ note helps track the patient's condition in the medical record.

Correct Answerverifiedprogress

The principal advantage of using the wave method when designing the scheduling process is that it

Correct AnswerverifiedShow Answer

Which of the following should most often be added to a patient chart's on each visit?

Correct AnswerverifiedShow Answer

Competency as a result of training or practice is called ____________.

Correct AnswerverifiedShow Answer

Which of the following scheduling systems reduces the number of calls to the office and is available to the patient 24 hours a day?

Correct AnswerverifiedShow Answer

The appointment setting method by which a patient logs on to the Internet and views a facility's schedule to set his or her own appointment is called

Correct AnswerverifiedShow Answer

A process required by some insurance carriers in which the provider obtains permission to perform certain procedures or services or refers a patient to a specialist is called a preauthorization.

Correct AnswerverifiedShow Answer

Which type of scheduling is an attempt to create short-term flexibility within each hour?

Correct AnswerverifiedC

All patients want to be kept informed about how long they should expect to wait to see the provider. Any delay longer than ________ minutes should be explained.

Correct AnswerverifiedA

Placing the paperwork that new patients must fill out on the physician's Web site saves time during the new patient's first appointment.

Correct AnswerverifiedShow Answer

The best practice is to place a patient's chart so that the name cannot be seen by those in the hallways of the physician's office.

Correct AnswerverifiedShow Answer

Which of the following is not true regarding chart placement in the medical facility?

Correct AnswerverifiedShow Answer

The provider's habits should not influence appointment scheduling.

Correct AnswerverifiedShow Answer

Which of the following should be removed from the reception area as quickly as possible?

Correct AnswerverifiedShow Answer

An obstetrician who devotes two afternoons a week to seeing pregnant patients is using an appointment scheduling method called

Correct AnswerverifiedShow Answer

Health records should never be left in the examination room to be picked up and read by a patient. When using an EHR, it is important to remember to log out of the computer when you are ready to leave the room.

Correct AnswerverifiedShow Answer

Which patients should be personally escorted to examination and treatment areas and given detailed instructions about what they are to do?

Correct AnswerverifiedShow Answer

Medical assistants are not allowed to take the patient's personal and family histories.

Correct AnswerverifiedShow Answer

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C

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A

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