Question 1

The way to organize appointment scheduling so that it best supports the success of the practice is to

Accepted Answer

A)   schedule as many patients as possible throughout the entire day.
B)   allow frequent rest breaks.
C)   include a lot of time for the physician's administrative activities.
D)   consider the preferences of the physician.

Question 2

If a patient has been waiting longer than ________ minutes past his or her appointment time, the medical assistant should offer to reschedule the appointment.

Accepted Answer

A)   5
B)   15
C)   20
D)   30

Question 3

The facilities available at the office do not influence the number of patients the physician can see in a day.

Accepted Answer

A) True 
 B)False

Question 4

An effective way to deal with patients who are always late for appointments is to

Accepted Answer

A)   refuse to schedule them after this happens several times.
B)   have them wait until it is convenient for the physician.
C)   advise them that they disrupt the office schedule.
D)   give them the last appointment of the day.

Question 5

A space of time between events is an interval.

Accepted Answer

A) True 
 B)False

Question 6

Which type of scheduling system is often used in an urgent care setting?

Accepted Answer

A)   Open office hours
B)   Modified wave scheduling
C)   Grouping procedures
D)   Time patterns

Question 7

Journals for physicians may not be displayed as reading material in the reception area.

Accepted Answer

A) True 
 B)False

Question 8

__________, in almost all cases, need their parent's permission to be treated by a physician.

Accepted Answer

The answer of __________, in almost all cases, need their...

Question 9

Approaching a situation with caution is using _______________.

Accepted Answer

The answer of Approaching a situation with caution is using...

Question 10

When an appointment is rescheduled, the first appointment date and time must be removed.

Accepted Answer

A) True 
 B)False

Question 11

Medical assistants should make an effort to learn the names of the patients who come to the physician's office.

Accepted Answer

A) True 
 B)False

Question 12

Patients who are too talkative should be dismissed from the physician's care before they take up too much of his or her time.

Accepted Answer

A) True 
 B)False

Question 13

Time is one of the physician's most valuable commodities.

Accepted Answer

A) True 
 B)False

Question 14

What is the best way to decide whether patients need special assistance in disrobing?

Accepted Answer

A)   Ask all patients if you can be of assistance.
B)   Wait for patients to request help.
C)   Use special consideration with patients who have a disability.
D)   Offer help to patients who appear ill or upset.

Question 15

Two-way communication is also called ______________.

Accepted Answer

The answer of Two-way communication is also called ______________....

Question 16

The statistical characteristics of human populations are called

Accepted Answer

A)   numbers.
B)   perceptions.
C)   demographics.
D)   phonetics.

Question 17

A process required by some insurance carriers in which the provider must prove medical necessity before performing a procedure is called ___________________.

Accepted Answer

The answer of A process required by some insurance carriers...

Question 18

When patients need a series of appointments, it is best to

Accepted Answer

A)   schedule them individually.
B)   let the patient call when he or she is ready to come in.
C)   try to set the appointments for the same day of the week at the same time.
D)   use any method of scheduling; they will all be effective.

Question 19

A patient's anger may be a reflection of his or her pain or __________ of what the physician may discover during the examination.

Accepted Answer

The answer of A patient's anger may be a reflection...

Question 20

Something in which a thing originates, develops, takes shape, or is contained is called a(n) __________.

Accepted Answer

The answer of Something in which a thing originates, develops,...

Exam 9: Scheduling Appointments and Patient Processing

A space of time between events is an interval.

Correct AnswerverifiedShow Answer

A patient's anger may be a reflection of his or her pain or __________ of what the physician may discover during the examination.

Correct AnswerverifiedShow Answer

The way to organize appointment scheduling so that it best supports the success of the practice is to

Correct AnswerverifiedShow Answer

An effective way to deal with patients who are always late for appointments is to

Correct AnswerverifiedShow Answer

Patients who are too talkative should be dismissed from the physician's care before they take up too much of his or her time.

Correct AnswerverifiedShow Answer

Time is one of the physician's most valuable commodities.

Correct AnswerverifiedShow Answer

The facilities available at the office do not influence the number of patients the physician can see in a day.

Correct AnswerverifiedShow Answer

Journals for physicians may not be displayed as reading material in the reception area.

Correct AnswerverifiedShow Answer

The statistical characteristics of human populations are called

Correct AnswerverifiedShow Answer

When patients need a series of appointments, it is best to

Correct AnswerverifiedShow Answer

If a patient has been waiting longer than ________ minutes past his or her appointment time, the medical assistant should offer to reschedule the appointment.

Correct AnswerverifiedShow Answer

Medical assistants should make an effort to learn the names of the patients who come to the physician's office.

Correct AnswerverifiedShow Answer

Two-way communication is also called ______________.

Correct AnswerverifiedShow Answer

Approaching a situation with caution is using _______________.

Correct AnswerverifiedShow Answer

Which type of scheduling system is often used in an urgent care setting?

Correct AnswerverifiedShow Answer

When an appointment is rescheduled, the first appointment date and time must be removed.

Correct AnswerverifiedShow Answer

A process required by some insurance carriers in which the provider must prove medical necessity before performing a procedure is called ___________________.

Correct AnswerverifiedShow Answer

What is the best way to decide whether patients need special assistance in disrobing?

Correct AnswerverifiedShow Answer

__________, in almost all cases, need their parent's permission to be treated by a physician.

Correct AnswerverifiedShow Answer

Something in which a thing originates, develops, takes shape, or is contained is called a(n) __________.

Correct AnswerverifiedShow Answer

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