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Exam 10: Quality Management and Six Sigma

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Question 31

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Which of the following is not an analytical tool used in Six Sigma quality improvement programs?

A) Flowcharts
B) Run charts
C) Control charts
D) Pareto diagrams
E) Decision diagrams

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Question 32

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While small business organizations can seek to achieve the Baldrige National Quality Award, hospitals cannot.

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Question 33

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The term "conformance quality" refers to the relative level of performance of a product as compared to competing products. For instance, certain luxury sedans are said to be of "higher quality" than some low-priced subcompact automobiles.

Design of experiments is a statistical methodology often used in Six Sigma projects. It aims to accomplish which of the following?

Comparing traditional view of the cost of variability and Taguchi's view of cost of variability, A) Both views are about the same B) Traditional view holds that as long as the product is within specification, there is no difference. C) Taguchi's view holds that closer to the midpoint of specifications better it is. D) None of the above.

Design of experiments (DOE) refers to work done before production of early model prototypes of a new product.

Quality control charts usually have a central line and upper and lower control limit lines. Which of the following is not a reason that the process being monitored with the chart should be investigated?

Which of the following is an analytical tool used in Six Sigma quality improvement programs?

If the fraction defective is 0.4 based on a sample size of 100, the standard deviation used in the p-chart is about 0.10.

The dimension of design quality that concerns secondary characteristics is which of the following?

The capability index (Cpk) calculates the percentage of items being produced within specifications.

A Pareto chart as part of a Six Sigma quality improvement process might be found in which DMAIC category?

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

The dimension of design quality that concerns the sensory characteristics of the product is which of the following?

You have just used the capability index (Cpk) formulas to compute the two values "min [1.5, 1]." Which of the following is the interpretation of these numbers?

Statistical process control involves testing random samples of output from a process to determine whether the process is producing items within a preselected range.

Six Sigma refers to the philosophy and methods that some companies use to eliminate defects in their products and processes.

TQM is an acronym meaning "total quality measurement."

You want to determine the control lines for a p-chart for quality control purposes. If the total number of defects from all samples is 560, the number of samples is 70, and the sample size is 80, which of the following would be the standard deviation used in developing the control lines?

An operational goal of total quality management is ensuring that the organization's systems can consistently produce the product or service as it is designed.