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Low prices and low margins necessitate the hassle of having to deal in large volume.

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Growing profit is the ultimate goal of any company.

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The Treacy and Wiersema strategies are operational leadership, product excellence, and customer intimacy.

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False

Imagine your boss wants you to investigate ways your company might be able enhance customer satisfaction, create an attractive loyalty program, and reward your customers.Most likely, your company's immediate goal is to


A) delight customers.
B) make more money.
C) enhance product offerings.
D) redefine its position.

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A company whose mantra is, "We do one thing very well" is probably pursuing which of the following strategies?


A) cost leadership
B) differentiation
C) focus
D) price leadership

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What should a company consider if it is thinking of changing prices?

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A drop in prices may bring additional vo...

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Which of the following is the correct formula for profit?


A) (Sales volume + Price) / (Variable costs × Fixed costs)
B) (Sales volume + Price) - (Variable costs × Fixed costs)
C) (Sales volume × Price) / (Variable costs + Fixed costs)
D) (Sales volume × Price) - (Variable costs + Fixed costs)

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Product development is the riskiest strategy in Ansoff's product-market growth matrix.

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Goals regarding better promotional communications can include spending advertising dollars more wisely and figuring out which media make the most sense to customer segments.

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The formula for sales revenue is Sales revenue = Sales volume + Price.

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Which is NOT one of the four classes of goals?


A) focus on making money
B) pleasing customers
C) being a leader
D) repositioning ourselves in the market space

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In the spirit of a product's life cycle, withdrawing marketing support can propel a brand into faster decline.

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True

Some companies revisit strategic assumptions from time to time just because they are thoughtful and reflective.

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Customers usually believe that high prices are a cue to higher quality.

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Because BCD brand has a strong market share in a non-growth industry, it is best classified as a


A) star.
B) dog.
C) cash cow.
D) question mark.

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Customer satisfaction is a major goal classification.

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Think about the following questions: What channels do our target customers find most desirable? Do we need to continue offering and managing multichannel touch points? Can we move some of our customer segments to self-service or lower cost channel interactions? Would it make sense to off load and outsource some of our business functions to our current partners? Would they be capable of stepping in, or must we seek new partners? If a company is evaluating questions/topics such as these, with which of the goals listed below is the company most likely concerned?


A) delighting customers
B) making more money
C) enhancing product offerings
D) redefining its position

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Like most companies, ABC wants to optimize the number of its


A) stars.
B) cash cows.
C) dogs.
D) question marks.

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Jacques is contemplating the possible moves his camping equipment firm can make to become more competitive in the marketplace.At the highest level of analysis, there are really three strategies available for Jacques's firm to achieve its goals: (1) do nothing, (2) do nothing different from the status quo, and (3) do something different.

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Explain the difference in a company's approach to "stars" and "dogs."

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A brand with small share in a market that's not growing is called a "dog." A brand with a relatively large share in a growing market is called a "star." Companies want to optimize the number of their stars and minimize the dogs they carry.A company is typically quite protective of its stars, so it is also informative to create a portfolio analysis of competitors.Should action be taken against a star brand, the company would typically swoop in and do whatever necessary to hold onto the star's position.The dogs are a different consideration.The company could just ride them out, reaping whatever profits they bring in, however minimal.Alternatively, if these brands have any residual value, they're also candidates for divestment.

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