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Multiple Choice
A) Memorize the other culture's scripts to help the client adapt to his or her new environment
B) Check your perceptions with the person in a nonjudgmental way
C) Never confront the person about his or her behavior because that individual may take offence
D) Understand that some cultural perspectives are superior to others
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Multiple Choice
A) Rely on low-context communication for comprehension of meaning
B) Communicate in a similar way to members of in-groups and out-groups
C) Communicate in a more ambiguous way to avoid hurting or imposing on others
D) Support unique individual beliefs
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Multiple Choice
A) Being more adaptable to,and flexible in,choosing how to respond to situations
B) Focusing on serving one or two cultural groups in order to increase specialization
C) Increasing opportunities for persons from individualistic and collectivist cultures to interact
D) Attributing the client's negative behavior to the environment or his or her circumstances
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Multiple Choice
A) Persuasion,emotion and saving face
B) Ethnocentrism,prejudice and stereotypes
C) Psychological barriers and low self-disclosure
D) Time compartmentalization and focus on punctuality
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Multiple Choice
A) Cultural differences do not become obstacles to good communication
B) Every possible culture that a client represents is part of the human services worker's cultural repertoire
C) The client will feel more affinity toward human services workers
D) The human services worker's own ethnic group does not color the client's opinion
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A) Are creating the opportunity for clearer communication with them
B) Improve our understanding of their culture
C) Are including them into our group
D) Are attempting to reduce our own anxiety or uncertainty about them
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Multiple Choice
A) Understand the individual's culture better
B) Better place the individual in the context of his or her culture
C) Reduce our own anxiety or uncertainty about the individual
D) Gain a more accurate understanding of the individuals we are serving
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Multiple Choice
A) Habitually categorize them
B) Establish eye contact with them
C) Remove distractions from the environment
D) Attribute their positive behavior to the environment or the circumstances
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Multiple Choice
A) Whomever the minority culture defines as different
B) People whose ways of acting are different and who are not members of our in-group
C) People whose behavior is inferior to ours
D) Persons whom human services workers should avoid serving
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Multiple Choice
A) Reasons not to serve certain clients
B) Prejudice
C) Sociological divisions among people
D) Political divisions among people
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