Question 1

The best response to problems related to standards is to make the performance standard

Accepted Answer

A)   less challenging.
B)   less observable.
C)   more appropriate.
D)   more general.

Question 2

A problem underlying significant variance is that the performance standard is too low or too high.

Accepted Answer

A) True 
 B)False

Question 3

In the context of planning in organizations, making objectives ________ means indicating who is to do what and by what time to accomplish the objective.

Accepted Answer

A)   observable
B)   specific
C)   measurable
D)   challenging

Question 4

The tools for control include

Accepted Answer

A)   budgets, performance reports, and personal observation.
B)   feedback control, concurrent control, and precontrol.
C)   positive reinforcement, negative reinforcement, and standards.
D)   management by objectives, policies, and procedures.

Question 5

Differentiate between operational plans and strategic plans.

Accepted Answer

A)   Operational plans are made by top managers, while strategic plans are made by middle managers and supervisors.
B)   Operational plans are more specific and focus on a shorter time frame, while strategic plans focus on long-term goals for the organization.
C)   Operational plans develop objectives for the organization as a whole, while strategic plans develop objectives for a division, department, or work group.
D)   Operational plans specify the quality of goods or services the organization is to provide, while strategic plans specify how to achieve organizational goals.

Question 6

"Rules" are best defined as

Accepted Answer

A)   the principles by which people distinguish what is morally right.
B)   the steps that must be completed to achieve a specific purpose.
C)   specific statements of what to do or not to do in a given situation.
D)   objectives with a narrow focus.

Question 7

What should supervisors do to ensure that employees understand objectives and consider them achievable?

Accepted Answer

A)   Supervisors should involve the employees in the goal-setting process.
B)   Supervisors should involve the top managers in the goal-setting process.
C)   The objectives should be more specific at higher levels of the organization.
D)   The objectives should be less challenging to stimulate employees to do their best.

Question 8

Which of the following is true of action plans?

Accepted Answer

A)   They are the original plans developed by top managers for the organization as a whole.
B)   They are created by answering the questions what, who, when, where, and how.
C)   They are plans implemented when the original plans do not work out.
D)   They cannot be used as a tool to meet desired organizational objectives.

Question 9

Which of the following is true of the tools for control?

Accepted Answer

A)   Budgets and reports are rarely used control tools in most organizations.
B)   Supervisors should ensure that performance reports are elaborate and convoluted.
C)   The inability to control through personal observation is a challenge of supervising employees who work at home.
D)   Personal observations cannot help supervisors understand the activities behind the numbers in reports.

Question 10

________ is a process in which managers and employees at all levels set objectives for what they are to accomplish.

Accepted Answer

A)   Objectives management
B)   Strategic objectives managing
C)   Program evaluation and review technique
D)   Management by objectives

Question 11

An "action plan" is best defined as the plan

Accepted Answer

A)   for how to achieve an objective.
B)   that is a backup for the original plan.
C)   that is specifically concerned with the formulation of a budget.
D)   for setting a mission statement.

Question 12

Statistical process control is a technique for ________.

Accepted Answer

A)   precontrol
B)   concurrent control
C)   feedback control
D)   negative control

Question 13

Identify a true statement about performance reports in organizations.

Accepted Answer

A)   Few supervisors both prepare and request performance reports.
B)   Supervisors hide performance problems in these reports to convince managers that the group needs more resources or training.
C)   A performance report does not compare performance with performance standards.
D)   Supervisors should highlight and explain any variances from performance standards in these reports.

Question 14

For objectives to be effective, they should be

Accepted Answer

A)   written, measurable, clear, specific, and challenging but achievable.
B)   simple, distinctive, rational, assessable, and easily achievable.
C)   specific, acceptable, generalizable, innovative, and extremely challenging.
D)   unique, understandable, logical, observable, and simple yet significant.

Question 15

Effective controls are those that are

Accepted Answer

A)   written, clear, measureable, and specific.
B)   timely, economical, acceptable, and flexible.
C)   simple, observable, adaptable, and precise.
D)   rigid, quantifiable, accessible, and central.

Question 16

In the context of controlling, a factor in an organization that is a barrier to improvement is known as a ________.

Accepted Answer

A)   symptom
B)   threat
C)   variance
D)   problem

Question 17

Identify a true statement about planning.

Accepted Answer

A)   Planning should begin at the bottom, with a plan for each department.
B)   Planning helps managers use resources efficiently, thus minimizing wasted time and money.
C)   Expensive software packages are required for supervisors to plan projects efficiently.
D)   The act of planning forces managers to spend time focusing completely on current projects.

Question 18

Which of the following best defines budgeting in organizations?

Accepted Answer

A)   It is the process of allocating money resources.
B)   It is the process of formulating an agenda.
C)   It is the process of allocating equipment resources.
D)   It is the process of allocating human resources.

Question 19

Removal of something unpleasant after a desired behavior has occurred is most accurately referred to as

Accepted Answer

A)   positive reinforcement.
B)   negative reinforcement.
C)   self-evaluation.
D)   team evaluation.

Question 20

"Strategic planning" is best defined as the process of

Accepted Answer

A)   creating long-term goals for the organization as a whole.
B)   developing objectives that specify how each department will support organizational goals.
C)   planning what to do if the original plans or objectives set by an organization do not work out.
D)   accurately linking operational planning with financial planning.

Exam 6: Reaching Goals Plans and Controls

In the context of planning in organizations, making objectives ________ means indicating who is to do what and by what time to accomplish the objective.

Correct AnswerverifiedShow Answer

What should supervisors do to ensure that employees understand objectives and consider them achievable?

Correct AnswerverifiedShow Answer

"Rules" are best defined as

Correct AnswerverifiedShow Answer

The tools for control include

Correct AnswerverifiedShow Answer

An "action plan" is best defined as the plan

Correct AnswerverifiedShow Answer

________ is a process in which managers and employees at all levels set objectives for what they are to accomplish.

Correct AnswerverifiedShow Answer

A problem underlying significant variance is that the performance standard is too low or too high.

Correct AnswerverifiedShow Answer

Identify a true statement about performance reports in organizations.

Correct AnswerverifiedShow Answer

Identify a true statement about planning.

Correct AnswerverifiedShow Answer

For objectives to be effective, they should be

Correct AnswerverifiedShow Answer

"Strategic planning" is best defined as the process of

Correct AnswerverifiedShow Answer

Effective controls are those that are

Correct AnswerverifiedShow Answer

Which of the following is true of action plans?

Correct AnswerverifiedShow Answer

Differentiate between operational plans and strategic plans.

Correct AnswerverifiedShow Answer

Removal of something unpleasant after a desired behavior has occurred is most accurately referred to as

Correct AnswerverifiedShow Answer

In the context of controlling, a factor in an organization that is a barrier to improvement is known as a ________.

Correct AnswerverifiedShow Answer

Which of the following is true of the tools for control?

Correct AnswerverifiedShow Answer

Which of the following best defines budgeting in organizations?

Correct AnswerverifiedShow Answer

Statistical process control is a technique for ________.

Correct AnswerverifiedShow Answer

The best response to problems related to standards is to make the performance standard

Correct AnswerverifiedShow Answer

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