Question 1

What provides the total framework by which job tasks are divided, grouped, and coordinated?

Accepted Answer

A)   Span of control 
B)   Job rotation 
C)   Project structure 
D)   Organizational structure

Question 2

A "what-if" scenario in the hospitality industry refers to

Accepted Answer

A)   organizational structure 
B)   semistructured 
C)   unstructured 
D)   forecasting 
E)   contingency factor

Question 3

Discuss the importance of contingency factors.

Accepted Answer

• Contingency factor...

Question 4

When authority is delegated, so should commensurate

Accepted Answer

A)   responsibility 
B)   training 
C)   command 
D)   liability

Question 5

How many associates can one manager supervise? Explain your answer.

Accepted Answer

• The answer used to be between 8 and 12...

Question 6

These are built by giving associates the authority, responsibility, and encouragement to come together to work on guest-related improvements that will not only enhance the guest experience but also make the associates? jobs easier.

Accepted Answer

A)   Integrated team structures 
B)   Empowered teams 
C)   Productive teams 
D)   Self-managed teams C

Question 7

Some organizations make most of the decisions at the unit level. This is

Accepted Answer

A)   chain of command 
B)   responsibility 
C)   decentralization 
D)   empowerment C

Question 8

The ___________________ begins at the top of the organization with the board of directors selecting a president or CEO.

Accepted Answer

A)   organizational chart 
B)   control 
C)   power 
D)   chain of command

Question 9

Describe the relationship between job enlargement and job enrichment. How do they differ and how are they similar?

Accepted Answer

• Job enlargement increases the scope of...

Question 10

These are task-oriented work groups either formally appointed or evolved informally.

Accepted Answer

A)   Informal structures 
B)   Teams 
C)   Project structures 
D)   Boundaryless work groups

Question 11

This is a way to relieve the boredom and monotony that can be a disadvantage of work specialization.

Accepted Answer

A)   Job rotation 
B)   Job enlargement 
C)   Job enrichment 
D)   Empowerment

Question 12

Describe the four forms of departmentalization and give an example of each.

Accepted Answer

• The simplest form of departmentalizati...

Question 13

Discuss how structure is important to an organization.

Accepted Answer

• An organizational structure is like a ...

Question 14

What is used to describe the extent to which jobs in an organization are divided into separate tasks?

Accepted Answer

A)   Work specialization 
B)   Job rotation 
C)   Function analysis 
D)   Job project

Question 15

These structures are designed so that employees do not return to their departments after completion of the project.

Accepted Answer

A)   Project structures 
B)   Work team structures 
C)   Boundaryless organizations 
D)   Independent structures

Question 16

_____________ are given a number of tasks by the manager, and the team gives specific assignments to members.

Accepted Answer

A)   Empowered work teams 
B)   Independent work teams 
C)   Self-managed work teams 
D)   Integrated work teams

Question 17

What is the term for when an organization departmentalizes by brand?

Accepted Answer

A)   Guest 
B)   Product 
C)   Territory 
D)   Function

Question 18

This type of organization is not defined by, or limited to, the horizontal, vertical, or external boundaries imposed by a predefined structure.

Accepted Answer

A)   Independent business units 
B)   Informal structures 
C)   Work team structures 
D)   Boundaryless organizations

Question 19

_________________ seek to eliminate the chain of command, to have appropriate spans of control, and to replace departments with empowered teams.

Accepted Answer

A)   Work team structures 
B)   Informal structures 
C)   Boundaryless organizations 
D)   Project structures C

Question 20

Once jobs have been divided up by work specialization, they have to be grouped back together so that the common tasks can be coordinated. This is called

Accepted Answer

A)   organizational control 
B)   departmentalization 
C)   job enrichment 
D)   structure

Exam 16: Organizing

What provides the total framework by which job tasks are divided, grouped, and coordinated?

Correct AnswerverifiedShow Answer

A "what-if" scenario in the hospitality industry refers to

Correct AnswerverifiedShow Answer

Discuss the importance of contingency factors.

Correct Answerverified• Contingency factor...View AnswerShow Answer

When authority is delegated, so should commensurate

Correct AnswerverifiedShow Answer

How many associates can one manager supervise? Explain your answer.

Correct Answerverified• The answer used to be between 8 and 12...View AnswerShow Answer

These are built by giving associates the authority, responsibility, and encouragement to come together to work on guest-related improvements that will not only enhance the guest experience but also make the associates? jobs easier.

Correct AnswerverifiedC

Some organizations make most of the decisions at the unit level. This is

Correct AnswerverifiedC

The ___________________ begins at the top of the organization with the board of directors selecting a president or CEO.

Correct AnswerverifiedShow Answer

Describe the relationship between job enlargement and job enrichment. How do they differ and how are they similar?

Correct Answerverified• Job enlargement increases the scope of...View AnswerShow Answer

These are task-oriented work groups either formally appointed or evolved informally.

Correct AnswerverifiedShow Answer

This is a way to relieve the boredom and monotony that can be a disadvantage of work specialization.

Correct AnswerverifiedShow Answer

Describe the four forms of departmentalization and give an example of each.

Correct Answerverified• The simplest form of departmentalizati...View AnswerShow Answer

Discuss how structure is important to an organization.

Correct Answerverified• An organizational structure is like a ...View AnswerShow Answer

What is used to describe the extent to which jobs in an organization are divided into separate tasks?

Correct AnswerverifiedShow Answer

These structures are designed so that employees do not return to their departments after completion of the project.

Correct AnswerverifiedShow Answer

_____________ are given a number of tasks by the manager, and the team gives specific assignments to members.

Correct AnswerverifiedShow Answer

What is the term for when an organization departmentalizes by brand?

Correct AnswerverifiedShow Answer

This type of organization is not defined by, or limited to, the horizontal, vertical, or external boundaries imposed by a predefined structure.

Correct AnswerverifiedShow Answer

_________________ seek to eliminate the chain of command, to have appropriate spans of control, and to replace departments with empowered teams.

Correct AnswerverifiedC

Once jobs have been divided up by work specialization, they have to be grouped back together so that the common tasks can be coordinated. This is called

Correct AnswerverifiedShow Answer

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• Contingency factor...
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• The answer used to be between 8 and 12...
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C

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C

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• Job enlargement increases the scope of...
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• The simplest form of departmentalizati...
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• An organizational structure is like a ...
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C

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