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Exam 10: Motivating Employees

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Question 131

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was the father of scientific management.

A) Elton Mayo
B) Frank Gilbreth
C) Henry Gantt
D) Frederick Taylor

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Question 132

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The concept engagement is used to describe the level of passion and motivation that a person has about their work.

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Question 133

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According to equity theory, employees are likely to ask:

attempts to increase task efficiency by breaking down jobs into simple steps and assigning people to each of those steps.

Frank and Lillian Gilbreth thought that every job could be broken down into a series of elementary motions that they called:

Progressive managers are rewarding good work in all kinds of ways including family trips, informal events at work, and just letting everyone know when someone does a good job.

Maalem Ben Ali is a refugee from Ethiopia who has none of the basic necessities Americans take for granted. He lives in an overcrowded tent in a refugee camp. He is often hungry and thirsty because food is scarce in the camp and the main water supply is polluted. According to Maslow, Maalem Ben Ali will be motivated to satisfy his needs, before addressing other concerns.

David is the president and chief executive officer of Baxter National Bank. He wants to encourage more open two-way communication among the bank's employees and managers. One of the most important things David can do to achieve this goal is to become a good listener.

Management by Objectives (MBO) is a goal setting theory model that sets goals by getting all employees active in the goal formulation process, committing employees to meeting the goals, and then monitoring performance.

Which of the following statements about high-context cultures reflects how managers in this type of culture might operate?

Maslow believed that lower-level needs may emerge at any time when they are not met and take our attention away from higher- level needs.

Paul Blocker is the offensive line coach for a well-known university football team. He wants his players to report to fall practice in good shape. Coach Blocker has set challenging fitness standards that the linemen should have no problem achieving if they work hard during the summer. He knows his players hate running wind sprints so to encourage them to workout during the summer he announced that any player who passes the fitness test at the beginning of fall practice will be allowed to skip sprints for the first two weeks of practice. Coach Blocker's approach to motivation is consistent with:

Theory Y managers adhere to the principle that most people do not work to their fullest intellectual potential.

Frederick Taylor believed that employees would be more productive if they were allowed to decide for themselves which methods at work to use.

It is unlikely that business professionals from Saudi Arabia will be willing to start conducting business with a U.S. construction company without first trying to establish a relationship more on an interpersonal level.

Maslow was mainly concerned with explaining how:

Herzberg's research focused on determining which management style achieved the highest level of worker motivation.

Theory X managers are likely to believe that:

Milo currently has a good job and can afford a decent apartment and plenty of food. Due to significant political unrest and recent street violence in his town, he is considering uprooting himself and applying for a visa to move to another country. According to Maslow, Milo's concern reflects a desire to satisfy his:

According to researchers David Nadler and Edward Lawler, managers should set performance standards that are attainable only by the most talented and dedicated employees.