Question 1

The more common name for a guests account is

Accepted Answer

A)   folio
B)   a file
C)   rewards account
D)   open ledger

Question 2

List the steps in the guest cycle. Is one step more important than another? Why or why not?

Accepted Answer

No one step is more important than anoth...

Question 3

Describe the duties of the night auditor.

Accepted Answer

1. The night audit team runs a prelimina...

Question 4

The ultimate responsibility and authority of running a hotel rests with

Accepted Answer

A)   the general manager
B)   the regional vice president
C)   the executive committee
D)   the front office manager

Question 5

Which of the following would NOT be considered a hotel department?

Accepted Answer

A)   Front office
B)   food and beverage
C)   Property management system
D)   Housekeeping

Question 6

Leadership, insuring service of all guest rooms and public areas, operating the department within a budget, and accurate record keeping are all duties of the

Accepted Answer

A)   engineering manager
B)   front office manager
C)   executive housekeeper
D)   Food and Beverage Manager

Question 7

The Hotel Walker is a luxury downtown property that includes lush suites and a five star restaurant. The hotel has 750 rooms available with 680 of the rooms occupied.
What is the room occupancy percentage of Hotel Walker?

Accepted Answer

The answer of The Hotel Walker is a luxury downtown...

Question 8

In house and guest communications in a hotel are managed by

Accepted Answer

A)   point of sales systems
B)   the sales department
C)   the F.O.M.
D)   CBX or PBX

Question 9

A demand -forecasting technique used to maximize room revenue is known as

Accepted Answer

A)   return on investment
B)   revenue management
C)   upselling
D)   property management system

Question 10

Special hotel accounts for a company that has established credit with a hotel are called

Accepted Answer

A)   block rates
B)   city rates
C)   city folios
D)   city ledger

Question 11

The purpose of revenue management is to

Accepted Answer

A)   sell more rooms at discounted rates
B)   assist housekeeping in scheduling
C)   monitor hotel restaurant and room service profitability
D)   increase profitability

Question 12

Guest folios are typically managed by

Accepted Answer

A)   hotel property management system
B)   concierge
C)   sales department
D)   the general manager

Question 13

One of the most important concerns for guests in a hotel is

Accepted Answer

A)   food and beverage
B)   cost of the room
C)   security
D)   in -room movies

Question 14

List the members of the executive committee of a large hotel. What is the purpose of this committee?

Accepted Answer

Directors of HR, F and B, rooms division...

Question 15

Average daily room rate is

Accepted Answer

A)   total rooms available divided by number of rooms sold
B)   room cost divided by room sales
C)   room revenue divided by number of rooms sold
D)   total rooms occupied divided by total available rooms

Question 16

The housekeepers are expected to clean how many rooms per day in an average hotel?

Accepted Answer

A)   15 -18
B)   12 -18
C)   8 -12
D)   18 -24

Question 17

The Hotel California has 642 rooms with 413 occupied and the room revenue is $84,593. The REV PAR is

Accepted Answer

A)   $83.91
B)   $215.45
C)   $130.94
D)   $131.76

Question 18

Hotels can avoid overselling (overbooking)  rooms by using a

Accepted Answer

A)   call accounting system
B)   energy management system
C)   central reservation system
D)   point of sale system

Question 19

The Hotel California has 642 rooms and 413 are occupied. The occupancy percentage is

Accepted Answer

A)   60%
B)   32%
C)   73%
D)   64%

Question 20

Compare the management structure of a 300+ room resort hotel to that of a 75 -room freeway hotel. Outline the reasons for the differences and discuss how one could argue that the responsibility of the general
manager would be comparable in either setting.

Accepted Answer

Students should draw the conclusion that...

Exam 3: Rooms Division

In house and guest communications in a hotel are managed by

Correct AnswerverifiedShow Answer

Compare the management structure of a 300+ room resort hotel to that of a 75 -room freeway hotel. Outline the reasons for the differences and discuss how one could argue that the responsibility of the general manager would be comparable in either setting.

Correct AnswerverifiedStudents should draw the conclusion that...View AnswerShow Answer

The Hotel California has 642 rooms and 413 are occupied. The occupancy percentage is

Correct AnswerverifiedShow Answer

Special hotel accounts for a company that has established credit with a hotel are called

Correct AnswerverifiedShow Answer

A demand -forecasting technique used to maximize room revenue is known as

Correct AnswerverifiedShow Answer

Average daily room rate is

Correct AnswerverifiedShow Answer

The more common name for a guests account is

Correct AnswerverifiedShow Answer

The housekeepers are expected to clean how many rooms per day in an average hotel?

Correct AnswerverifiedShow Answer

Hotels can avoid overselling (overbooking) rooms by using a

Correct AnswerverifiedShow Answer

List the members of the executive committee of a large hotel. What is the purpose of this committee?

Correct AnswerverifiedDirectors of HR, F and B, rooms division...View AnswerShow Answer

Guest folios are typically managed by

Correct AnswerverifiedShow Answer

The Hotel California has 642 rooms with 413 occupied and the room revenue is $84,593. The REV PAR is

Correct AnswerverifiedShow Answer

The purpose of revenue management is to

Correct AnswerverifiedShow Answer

List the steps in the guest cycle. Is one step more important than another? Why or why not?

Correct AnswerverifiedNo one step is more important than anoth...View AnswerShow Answer

The Hotel Walker is a luxury downtown property that includes lush suites and a five star restaurant. The hotel has 750 rooms available with 680 of the rooms occupied. What is the room occupancy percentage of Hotel Walker?

Correct AnswerverifiedShow Answer

The ultimate responsibility and authority of running a hotel rests with

Correct AnswerverifiedShow Answer

Describe the duties of the night auditor.

Correct Answerverified1. The night audit team runs a prelimina...View AnswerShow Answer

Leadership, insuring service of all guest rooms and public areas, operating the department within a budget, and accurate record keeping are all duties of the

Correct AnswerverifiedShow Answer

One of the most important concerns for guests in a hotel is

Correct AnswerverifiedShow Answer

Which of the following would NOT be considered a hotel department?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified
Students should draw the conclusion that...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Directors of HR, F and B, rooms division...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
No one step is more important than anoth...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
1. The night audit team runs a prelimina...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified