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Peter Drucker, a well-known management scholar, has said that companies should be evaluated on two basic dimensions:


A) profitability and philanthropy
B) legality and profitability
C) customer satisfaction and profitability
D) legality and responsibility
E) consumerism and responsibility

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The lowest level on the pyramid of social responsibility has to do with a business's _____ responsibilities.

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Which of the following statements about utilitarianism is true?


A) Utilitarianism is concerned with providing for the needs of the minorities.
B) The concept of utilitarianism supports affirmative action programs.
C) Utilitarianism holds that an action that affects the majority adversely is morally wrong.
D) Utilitarianism is primarily concerned with the legal aspects of business decisions.
E) None of the above statements about utilitarianism is true.

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Codes of ethics:


A) may be influential in determining a person's decision-making behavior
B) deal only with the employees' relationships with customers and with no other group
C) contain common ethical dilemmas and provide the appropriate resolutions to employees
D) are typically informal information about how to recognize and deal with ethical problems
E) deal only with external ethical issues and not with internal issues

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Utilitarianism:


A) states that any act that jeopardizes the individual's rights is wrong
B) creates win-win situation
C) is difficult to implement because it is hard to tell how one decision will impact a large number of people
D) supports the belief that life should be fair
E) is easy to implement because of its childlike simplicity

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U.S.Steel has established an alcoholic rehabilitation program for the city of Pittsburgh.The company provides the facilities and the personnel to operate the program.U.S.Steel is practicing:


A) macroeconomics
B) social responsibility
C) environmental services
D) the marketing concept
E) social welfare

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Briefly describe the relationship between ethics and justice.

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By combining justice with ethi...

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Summer Dean was walking through the mall and found a gym bag lying on the ground.The decision Dean must make as to whether to keep the gym bag and its contents for herself or turn it into the mall's lost and found department involves:


A) consumerism
B) ethics
C) the marketing concept
D) cultural awareness
E) social reciprocity

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A retailer that allowed its employees to handle a customer complaint without having to ask for permission or direction from management would have:


A) obligated its employees to help customers
B) ignored the rights of its customers
C) empowered its employees to help customers
D) created an ethical dilemma
E) ignored the rights of its employees

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Mamma's Diner was a small restaurant that was a popular hangout for many Bedford College students, but because of the owner's inability to make the bathroom stalls handicapped accessible for the one wheel-chair student on campus, it was forced to close down.The belief that this it was morally wrong to deprive the majority of the people of this experience is an expression of the philosophy associated with:


A) distributive justice
B) preconventional morality
C) social responsibility
D) utilitarianism
E) consumerism

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_____ is the set of moral standards for judging whether something is right or wrong.


A) Ethics
B) Social responsibility
C) The marketing concept
D) Consumerism
E) Legality

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The _____ for the Music Teacher's National Associations establishes a standard of conduct and recommends a set of responsibilities teachers should have toward students, colleagues and the public.These guidelines assist the professional music teacher in gaining the respect of peers and avoiding conflicts and complaints with students and others.It points out to members what are and what are not considered fair, honest and reasonable practice when dealing with students, colleagues and the public, it provides guidance for such aspects as advertising practices, appropriate relationships, and personal and professional integrity.


A) ethical covenant
B) code of ethics
C) moral guidelines
D) ethical oath
E) educational standards

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Ethical decision making begins in the marketing department.

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_____ is a set of moral standards for judging whether something is right or wrong.

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Which of the following statements about ethics training is true?


A) Ethics training is formal training to develop awareness of inappropriate behavior and to practice appropriate responses.
B) Ethics training is best done informally to allow employees to feel free to admit their mistakes.
C) One of the purposes of ethics training is to get employees to admit when and where they have acted unethically.
D) The most effective ethics training begins with the development of a personal code of ethics.
E) The most effective ethics training involves new recruits; the ethics of long-time employees cannot be changed.

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_____ are all the individuals or groups to whom a business has a responsibility.


A) Stockholders
B) Consumers
C) Lobbying bodies
D) Stakeholders
E) Investors

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Criticism of South Africa's post-apartheid government contends that the new government has not extended liberties to its black majority population, but has instead concentrated on proving to a white minority that a black-run administration can govern a reasonably sophisticated economy and society.The belief that the new South African government is behaving unethically is an expression of the philosophy associated with:


A) distributive justice
B) preconventional morality
C) social responsibility
D) utilitarianism
E) consumerism

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List the four layers of the pyramid of social responsibilities.

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economic responsibility, legal...

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The only social responsibility that a company has to its investors is an economic responsibility--it must make a profit.

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Laws have curtailed smoking, and as a result, the sale of cigarettes is down.Rather than fighting the law, the cigarette industry is looking for ways to take their business beyond cigarettes.Many experts believe that the cigarette producers have found a way around the law with the promotion and distribution of smokeless tobacco, which has shown consistent sales gains over the last decade.In terms of the social responsibility pyramid, at which level is the cigarette industry operating?


A) ethical
B) legal
C) economic
D) stakeholder
E) philanthropic

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