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Exam 1: Operations and Productivity

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Question 51

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Marketing, production/operations, and ________ are the three functions that all organizations must perform to create goods and services.

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Question 52

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Which is NOT true regarding differences between goods and services?

A) Services are generally produced and consumed simultaneously; tangible goods are not.
B) Services tend to be more knowledge-based than goods.
C) Services tend to have a more inconsistent product definition than goods.
D) Goods tend to have higher customer interaction than services.
E) Reselling is unusual in services; goods often have some residual value.

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Question 53

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Which of the following nets the largest productivity improvement?

A swimming pool company has 100,000 labor hours available per summer and with a labor productivity of 5 pools per 4,000 hours. (a) How many pools can the company install this summer? (b) Suppose the multifactor productivity was one pool per $25,000. How much should the company expect to spend this summer constructing the pools?

Identify three or more operations-related tasks carried out by Hard Rock Café.

A firm cleans chemical tank cars in the Bay St. Louis area. With standard equipment, the firm typically cleaned 70 chemical tank cars per month. They utilized 12 gallons of solvent, and two employees worked 20 days per month, 8 hours a day. The company decided to switch to a larger cleaning machine. Last April, they cleaned 60 tank cars in only 15 days. They utilized 15 gallons of solvent, and the two employees worked 8 hours a day. (a) What was their raw material and their labor productivity with the standard equipment? (b) What is their raw material and their labor productivity with the larger machine? (c) What is the change in each productivity measure?

An operations manager is NOT likely to be involved in:

Which of the following are the primary functions of all organizations?

The total of all outputs produced by the transformation process divided by the total of the inputs is:

Productivity tends to be more difficult to improve in the service sector because the work is:

Which of the following is the best example of a pure service?

The factor responsible for the largest portion of productivity increase in the United States is:

List three key variables for improved labor productivity.

The "Father of Scientific Management" is:

A(n) ________ is a global network of organizations and activities that supply a firm with goods and services.

Internet of Things is associated with which operations management time period?

A knowledge society is one that has migrated from work based on knowledge to one based on manual work.

Which of the following are among the 10 strategic operations management decisions? I. design of goods and services II. managing quality III. layout strategies IV. marketing V. pricing of goods and services

Customer interaction is often high for manufacturing processes, but low for services.

Mark's Ceramics spent $4000 on a new kiln last year in the belief that it would cut annual energy usage 25% over the old kiln. This kiln is an oven that turns "greenware" into finished pottery. Mark is concerned that the new kiln requires extra labor hours for its operation. Mark wants to check the energy savings of the new oven, and also to look over other measures of their productivity to see if the change really was beneficial. Mark has the following data to work with: Were the modifications beneficial?