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Exam 8: Decision Making, Creativity, and Innovation

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Question 21

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Which of the following types of decision-making takes place in situations that have occurred in the past and are familiar to the people dealing with them?

A) programmed decisions
B) strategy decisions
C) executive decisions
D) nonprogrammed decisions

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Question 22

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Define and examine the three types of support for creativity in organizations.

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Organizational support. This involves en...

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Question 23

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Which of the following terms is defined as the tendency for people to believe they can predict the outcome of chance events based on false information or superstition?

As stated in the thinking critically about organizational support and creativity section of the textbook, middle managers can strengthen the extent to which employees perceive that they are valued and cared for by the organization, by strengthening which two factors below?

Organizational structure innovation is the introduction of new or improved operational and work methods while process Innovation is the introduction or modification of work assignments, authority relationships, and communication and reward systems.

______ are shortcuts or "rules of thumb" that allow us to make judgments and decisions quickly and efficiently.

Mr. Weinstein is in the midst of changing his front line teams' process. He gathers a group of his managers to decide on the direction to take the front line. Mr. Weinstein did not invite any of his employees who actually work on the front line to the meeting. Which biases or errors likely effected Mr. Weinstein's decision?

People with ______ tend to possess the skills and capacity to generate ideas.

According to Professor Amabile, an increase in knowledge leads to higher levels of ______.

Annette spends time weighing these two possible solutions against each other and finds they rate poorly to solve the problem of kitchen injuries. For example, sanctions and punishments could be viewed negatively and as a threat, and employees might fail to report injuries for fear of punishment. Similarly, while the reward system might be viewed more positively, Annette is also concerned that since rewards would be contingent on achieving a lower number of reported injuries, there is less incentive to report incidents that should be legally reported. Annette has accomplished which step of the decision-making model?

______ involves engaging in a behavior in order to earn external rewards or to avoid punishment.

Most successful organizations, whether in media, fashion, architecture, medicine, or engineering, are emphasizing ______ in order to stay competitive. It is not just technology companies that have embraced this business model.

The study conducted by Chongxin Yu and Stephen J. Frenkel of the University of New South Wales suggested that managers should engage in supportive behaviors that encourage employees to feel connected to their peers and to anticipate the possibility of a successful career path in the organization in order to ______.

______ is the creation and development of a new product or service.

Henry's very controlling boss at the advertising agency, Molly, gave a list of steps for completing the developing a logo. Henry enjoys his job very much and feels that he can contribute exciting new ideas. Even though Henry was told what steps to take to complete the process, he was still motivated ______.

According to the textbook, senior managers need to do which of the following in order to encourage innovation?

Which of the following statements is true regarding innovation?

Many grocers have moved to an online order option in order to compete against major e-commerce sites, like Amazon. For example, some grocers allow customers to order groceries online, then the groceries are delivered the same-day with no delay. This is an example of what type of innovation?

Fiona works in customer relations for a national mail order catalogue. She spends the day solving problems for customers. It is very rare that she ever runs across a situation that she has not solved in her past. Almost everything she has dealt with is listed in her employee manual. What type of decisions does she spend her day making?

Common-information bias is the inclination to overemphasize information held by the majority of group members while failing to consider other perspectives held by the minority.