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Price is the determining factor as to whether a good is classified as a consumer product or a B2B product.

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According to the _________ concept, a firm must (1) find out what customers want and provide it, (2) make sure everyone in the organization has customer satisfaction as an objective, and (3) provide goods and services that will earn a profit.


A) stakeholder relationship
B) consumerism
C) marketing
D) demand-side

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The secondary data collected in the research process does not need to be carefully evaluated since it's always collected from reliable secondary sources.

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As part of her responsibilities as a marketing manager, Jan has completed a review of data her department has gathered through telephone interviews, mail surveys and focus groups. Jan is disappointed because the research results strongly suggest that a product idea she helped develop is unlikely to be popular with potential customers. Jan should:


A) proceed with product development because the opinions of experienced marketing managers often turn out to be more accurate than marketing research.
B) accept the research results and reevaluate the proposed product.
C) continue developing the product, but try to find ways to reduce production costs.
D) put the product on temporary hold, throw out the results of the research, and design and conduct a new study.

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In the marketing research process, marketers should examine all the implications of alternative solutions before making a recommendation.

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There is much more emphasis on personal selling in the consumer markets than in the B2B markets.

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A firm that uses ___________ segmentation divides a market into groups based on life stage, race, or profession.


A) benefit
B) demographic
C) value
D) target

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Using advances in technology to maintain databases of customer information is more important for firms involved in mass marketing than it is for those firms using relationship marketing.

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The last step in the marketing process often includes building a continuing relationship with customers.

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One-to-one marketing refers to developing a unique mix of goods and services for each individual customer.

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Green-Living Lawncare Systems, Inc., has enjoyed great profits for 15 years. When new-product development made it feasible for underground sprinkling systems to be installed at a reasonable price, the business skyrocketed. Recently, through ________________ the owner of Green-Living learned about a grass seed that only needs to be watered two times each year. This innovation could have serious consequences on healthy revenues and profits. The owner is analyzing the _________ environment in order to remain knowledgeable about new trends that may affect his business.


A) environmental scanning; economic
B) environmental scanning; technological
C) continuous processing; economic
D) continuous processing; technological

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The business philosophy of "produce as much as you can because there is a limitless market" is consistent with which of the following marketing eras?


A) production era
B) selling era
C) marketing era
D) customer relationship era

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Marketing focuses on the pricing and distribution of want-satisfying products, as well as determining the best way to promote the products to consumers.

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The McDonald's Foundation is a nonprofit organization that helps underprivileged children. As a nonprofit organization, it should avoid performing marketing functions, since these functions are designed to help organizations earn a profit.

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A test market refers to the people in a market that will be least likely to use the product or service the marketer is offering.

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Which of the following correctly identifies the motivation of firms using a market segmentation strategy?


A) Firms can avoid the government's anti-trust laws by selecting a small slice of a larger market.
B) This strategy enables a firm to identify common traits in different consumer groups.
C) With limited resources, firms can better satisfy the wants and needs of a smaller target market.
D) Government regulations require firms to maintain accurate records to show that the firm has not discriminated against a market segment.

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The two major types of markets in business are the consumer market and the government market.

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Nature's Sun, a company that designs and manufactures clothing for active people, focuses their marketing efforts on people who participate in strenuous outdoor activities such as running and mountain climbing. For example, the firm advertises heavily in magazines for runners. Nature's Sun is using _________ factors to segment its market.


A) demographic
B) value
C) volume
D) psychographic

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The focus of the production era was on distribution and advertising.

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A brand name is generally thought of as part of the product.

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