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Exam 1: The Exceptional Manager: What You Do,how You Do It

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Question 41

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In their three informational roles as monitor,disseminator,and spokesperson,managers receive and communicate information with other people inside and outside the organization.

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Question 42

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To maintain a competitive advantage,the top management of a national furniture store made the decision to increase employee training,add rewards that motivate employees,and look at improving procedures related to disciplining workers.These decisions are part of the ______ role.

A) figurehead
B) leadership
C) liaison
D) spokesperson
E) negotiator

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Question 43

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One of challenges of management is that problems and scenarios are seldom similar,so managers are not able to use past products and accomplishments as indicators of future success.

Having required technical skills is most important among managers at the lower levels.

Elizabeth is a chef and the kitchen manager in an upscale restaurant.She is very knowledgeable in both the culinary and restaurant management fields.Because of these skills,Elizabeth can be considered a(n) ____ worker.

For managers,one of the problems with e-business is that it increases the cost of communication.

Taking care of the customer is not as vital for nonprofit organizations compared to for-profit businesses.

What is efficiency? What is effectiveness? Contrast efficiency with effectiveness,giving a real-world example of both.

In organizations today,the emphasis is on efficiency,as companies strive to produce goods or services as quickly as possible using as few employees and raw materials as possible.

The discipline concerned with creating computer systems that simulate human reasoning and sensation is known as ___.

Describe the four managerial functions.Give a specific example of each.

Maria,the public relations manager of a local library,is meeting with the news media regarding a new reading program for children.Maria is performing the _______ role.

Employees can be taught how to be exceptional managers.

Those who study management will understand how to ___.

Greg,the marketing manager,is constantly seeking information about his competition while looking online or speaking to people;this is an example of the ___ role.

Donna,vice president of finance,and Bob,vice president of human resources,are ____ managers.

The general manager of a furniture store recently gave a motivational PowerPoint presentation to his employees on the value of being courteous to each customer.This is an example of ____.

Knowledge management is an industry system that customers and potential customers can utilize to acquire pricing and other information about industry products,discounts,and companies.

The vice president of human resources is a first-line manager.

Tom,a restaurant general manager,carefully watches his costs by reusing some items that in the past were immediately thrown away.Tom is an example of a(n) _____ manager.