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Exam 5: Troubleshooting Windows After Startup

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Question 1

Multiple Choice

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A technician is performing Windows preventative maintenance tasks on all computers in the organization. She wants a way to create a custom console containing only the tools she regularly launches and then distribute this custom console to each computer.   Which of the following Windows tools will allow the technician to configure a custom console?

A) mdsched.exe
B) eventvwr.msc
C) perfmon.msc
D) mmc.exe

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Question 2

Multiple Choice

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A technician is attempting to use System Restore to restore a Windows 10 system to a point in the recent past; however, the option to choose a restore point is not available.   Which of the following is the most likely reason for this issue?

A) System Restore is turned off.
B) Windows 10 does not use System Restore.
C) File History is turned off.
D) Windows 10 is corrupt.

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A

Question 3

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A Windows computer stopped printing to a directly connected printer, and the technician suspects a service may be at fault.   Which of the following steps can the technician take to verify her suspicion?

A technician needs to configure a Windows 10 computer to start a background service automatically each time the computer is booted.   Which of the following tools should the technician use?

A technician removed several instances of malware from a customer's Windows PC. Now when the user double-clicks .doc files to open them, an error message appears asking what program to use to open the files.   Which of the following is the most likely cause for this error?

What Windows utility is particularly useful in identifying software and hardware bottlenecks, and provides the ability to monitor in real time?

A user contacted you to report that an unwanted Windows application is launched each time her computer is booted.   How can you permanently resolve this issue?

Which of the following Windows tools is used to measure how well software and hardware are performing by displaying statistics in real time?

A user wants to adjust the number of horizontal and vertical pixels displayed on a monitor screen.   What display setting will the user adjust?

A technician is troubleshooting a Windows computer experiencing slow startup.   Which of the following steps should the technician take first to determine whether startup processes are responsible for the slow startup?

A technician is troubleshooting a Windows computer and needs to stop the explorer.exe process. Multiple attempts to open Task Manager have failed. The technician can successfully open a command prompt.   Which of the following steps should the technician take next?

A technician is troubleshooting a Windows BSOD error. The technician wants to check the memory installed in the system.   Which of the following tools is used to launch the Windows Memory Diagnostic tool?

You have received an escalated trouble ticket for a Windows workstation that displays an error message each time the user signs in to Windows. The previous technician logged the error in the ticketing system and made a note that she was not familiar with the error message the system was displaying.   What is the first step you should take in resolving this issue?

A technician mistakenly uninstalled an application that is crucial for the productivity of the user.   Which of the following utilities will allow the technician to correct this issue?

Which of the following Task Manager tabs on a Windows system is used to display the processes owned by each signed-in user?

A user is following the instructions of a help desk technician and is attempting to launch System File Checker from the command-line interface. Each time the user types sfc /scannow and presses Enter, the utility fails to run, and an error appears stating the command must be run using an elevated command prompt.   Which of the following best describes the reason for this issue?

What Windows utility can be used to find out what processes are launched at startup?

Which of the following steps can be taken to resolve limited or no network connectivity issues on a Windows computer? (Select TWO.)

A Windows computer is experiencing a problem accessing the Internet. The network patch cable and network interface card have been tested and verified to be working properly.   What step should be considered next to resolve this problem?

A technician is troubleshooting a Windows system in which an application works properly when the computer is booted in Safe Mode, but does not function when Windows is loaded normally.   Which of the following is the most likely reason for this issue?