Question 1

It doesn't matter in which order you complete the problem-solving steps, as long as you complete them all.

Accepted Answer

A) True 
 B)False

Question 2

Asking what you should do differently is the kind of question you should ask to ____.

Accepted Answer

A)   diagnose the problem
B)   identify possible solutions
C)   implement a solution
D)   confirm the solution

Question 3

The Troubleshooting link is found in the ____ window.

Accepted Answer

A)   Control Panel
B)   Ask Someone
C)   Windows Help and Support
D)   Troubleshooting in Windows

Question 4

To reach a solution and correct the problem involves a process.

Accepted Answer

A) True 
 B)False

Question 5

If your selected solution does not work at all, go to the ____ step and ask better questions before trying new solutions.

Accepted Answer

A)   first
B)   last
C)   previous
D)   next

Question 6

After putting a selected solution into place, the next step is to ____.

Accepted Answer

A)   document the problem and solution
B)   consult the hardware or software documentation
C)   evaluate its performance
D)   refer to the notes you took in Step 1

Question 7

Which of the following is the best illustration of the problem-solving process?

Accepted Answer

A)   A phone book
B)   A road map
C)   A ruler
D)   A compass

Question 8

After you define the problem, you need to ____.

Accepted Answer

A)   collect all the facts
B)   test each solution one at a time
C)   ask someone else to verify that it is a problem
D)   look for help and advice from an expert source

Question 9

Case 5-2 Cade's grandmother has never owned a computer. Cade is trying to help her decide what type of computer to purchase for her own personal use. Cade's grandmother is leaning toward a Macintosh, but Cade points out that one disadvantage of the Macintosh is that ____.

Accepted Answer

A)   you must be a knowledgeable IT professional to use it
B)   it runs the Linux operating system
C)   you might have difficulty exchanging data between computers with the Windows operating system
D)   it doesn't come with software installed C

Question 10

Taking a screenshot of the error message you received would be an example of performing the third step of the problem-solving process.

Accepted Answer

A) True 
 B)False

Question 11

A computer manufacturer might provide its customers with a(n) ____________________, which is a list of services specifically designed to provide assistance to a company or organization.

Accepted Answer

The answer of A computer manufacturer might provide its customers...

Question 12

If you decide that a problem really does not exist at all, you are probably in the last step of the problem-solving process.

Accepted Answer

A) True 
 B)False  False

Question 13

FIGURE 5-2  By performing the activity shown in Figure 5-2 above, you should be able to determine ____.

Accepted Answer

A)   the useful life of the computer
B)   where to discard old equipment
C)   when technical support is available
D)   how often to perform regularly scheduled maintenance

Question 14

Troubleshooting is a problem-solving process that follows a series of steps.

Accepted Answer

A) True 
 B)False

Question 15

When implementing a solution, if you are not sure about the consequences of your actions, ____.

Accepted Answer

A)   attempt the action and record the results
B)   look for help and advice from an expert source
C)   stop the problem-solving process
D)   combine it with another solution B

Question 16

Case 5-1 Valessa is having difficulty sending e-mail. A co-worker suggests that she use the problem-solving process to troubleshoot the issue. Before moving to the next step, Valessa should ____.

Accepted Answer

A)   report back to her co-worker
B)   fully complete the first step
C)   try sending e-mail from a different computer
D)   test all possible solutions

Question 17

A general rule is that the useful life of a computer for the general public is ____.

Accepted Answer

A)   two to three years
B)   two to four years
C)   three to five years
D)   three to ten years

Question 18

Which action should occur before you purchase a computer?

Accepted Answer

A)   Maintaining
B)   Repairing
C)   Discarding
D)   Researching

Question 19

Which of the following information would NOT be found in a computer warranty?

Accepted Answer

A)   If there is software coverage
B)   When technical support is available
C)   The terms of the support agreement
D)   Whether on-site repair is available

Question 20

Most new applications are designed for the ____________________ operating system first.

Accepted Answer

The answer of Most new applications are designed for the...

Exam 5: Computer-Related Issues

It doesn't matter in which order you complete the problem-solving steps, as long as you complete them all.

Correct AnswerverifiedShow Answer

Asking what you should do differently is the kind of question you should ask to ____.

Correct AnswerverifiedShow Answer

The Troubleshooting link is found in the ____ window.

Correct AnswerverifiedShow Answer

To reach a solution and correct the problem involves a process.

Correct AnswerverifiedShow Answer

If your selected solution does not work at all, go to the ____ step and ask better questions before trying new solutions.

Correct AnswerverifiedShow Answer

After putting a selected solution into place, the next step is to ____.

Correct AnswerverifiedShow Answer

Which of the following is the best illustration of the problem-solving process?

Correct AnswerverifiedShow Answer

After you define the problem, you need to ____.

Correct AnswerverifiedShow Answer

Case 5-2 Cade's grandmother has never owned a computer. Cade is trying to help her decide what type of computer to purchase for her own personal use. Cade's grandmother is leaning toward a Macintosh, but Cade points out that one disadvantage of the Macintosh is that ____.

Correct AnswerverifiedC

Taking a screenshot of the error message you received would be an example of performing the third step of the problem-solving process.

Correct AnswerverifiedShow Answer

A computer manufacturer might provide its customers with a(n) ____________________, which is a list of services specifically designed to provide assistance to a company or organization.

Correct AnswerverifiedShow Answer

If you decide that a problem really does not exist at all, you are probably in the last step of the problem-solving process.

Correct AnswerverifiedFalse

FIGURE 5-2 By performing the activity shown in Figure 5-2 above, you should be able to determine ____.

Correct AnswerverifiedShow Answer

Troubleshooting is a problem-solving process that follows a series of steps.

Correct AnswerverifiedShow Answer

When implementing a solution, if you are not sure about the consequences of your actions, ____.

Correct AnswerverifiedB

Case 5-1 Valessa is having difficulty sending e-mail. A co-worker suggests that she use the problem-solving process to troubleshoot the issue. Before moving to the next step, Valessa should ____.

Correct AnswerverifiedShow Answer

A general rule is that the useful life of a computer for the general public is ____.

Correct AnswerverifiedShow Answer

Which action should occur before you purchase a computer?

Correct AnswerverifiedShow Answer

Which of the following information would NOT be found in a computer warranty?

Correct AnswerverifiedShow Answer

Most new applications are designed for the ____________________ operating system first.

Correct AnswerverifiedShow Answer

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C

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False

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B

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