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Although numerous listening filters exist ranging from personal to situational,three main filters require the most speaker adjustment: culture,gender,and

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Culture is a kind of frame of reference.

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The term _______________ denotes the integration of both masculine and feminine characteristics-each used when appropriate to the situation.

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When you are trying to understand a message,you are at which stage of listening?


A) receive
B) comprehend
C) evaluate
D) interpret

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Narratives help to improve listening at the comprehend stage.

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Listeners mentally evade persuasive messages that cause them discomfort by


A) deliberately misunderstanding the speaker's message.
B) hearing only the parts of the message they can deal with comfortably.
C) changing the focus of the message so that it doesn't seem to apply to them.
D) all of these.

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There are six primary stages of listening.

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Discomfort when evidence is presented that is contrary to what we believe is called cognitive dissonance.

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In this stage of listening,listeners select or ignore one or more stimuli from the multitude of stimuli that continually bombard us.


A) interpret stage
B) respond stage
C) evaluate stage
D) receive stage

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_______________ describes how people process information and uses it to explain the behavior of others and themselves.

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Acronyms are helpful to aid memory.

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Discuss the evaluating stage of listening,focusing on judgments listeners make in this stage and personal characteristics that might affect their judgments.

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The evaluating stage of listening is whe...

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Audience members who are sitting still in a slouched position are exhibiting signs of _______________.

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A speaker's credibility depends less on logical proof and more on


A) the listener's perception of the speaker.
B) the listener's understanding of the topic.
C) the speaker's ability to provide supporting material.
D) the listening abilities of the audience. 

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Discuss techniques a speaker can use to improve audience memory during a speech.Provide specific examples of these tools.

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There are several techniques that a spea...

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All of the following are suggested as ways to enhance the credibility of your sources EXCEPT


A) use only sources with which your audience is already familiar.
B) clearly describe the qualifications of your sources.
C) show some important quality your sources and listeners have in common.
D) refute expected criticisms of your sources. 

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According to research cited and pictured in the text,the visual and vocal codes account for _______________ of the meaning of the message.


A) 31%
B) 50%
C) 69%
D) 75%

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List the six ways that a speaker can take an androgynous approach to speak to all genders in an audience.

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1. Use inclusive language: Avoid using g...

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During a presentation,a listener becomes aware of a conversation behind her when someone says something that sounds like her name.Her shifting attention to the conversation is an example of what stage of listening?


A) evaluate
B) receive
C) interpret
D) comprehend

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Discuss how the three cultural dimensions can contribute to listening differences and misunderstandings.

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The three cultural dimensions that can c...

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