Question 1

According to the job characteristics model, what three psychological states of a jobholder result in motivated, satisfied, and productive employees?

Accepted Answer

A)   meaningfulness of work, task significance, and autonomy
B)   meaningfulness of work, responsibility for completion of a whole identifiable piece of work, and knowledge of work results
C)   meaningfulness of work, responsibility for outcomes, and knowledge of work results
D)   meaningfulness of work, responsibility for outcomes, and fair compensation

Question 2

Job enrichment is a way of increasing employee empowerment.

Accepted Answer

A) True 
 B)False

Question 3

Empowerment encourages employees to become innovators and managers of their own work.

Accepted Answer

A) True 
 B)False

Question 4

Employee empowerment grows in an organizational culture that promotes satisfaction, support, and recognition.

Accepted Answer

A) True 
 B)False

Question 5

What is an important drawback of allowing employees to telecommute?

Accepted Answer

A)   lower performance due to distractions at home
B)   dishonesty about hours worked
C)   less creativity due to loss of workplace synergies
D)   increased absenteeism

Question 6

In which situation would a job design be recommended?

Accepted Answer

A)   New technology has drastically changed the way that work is done in a manufacturing plant shop floor and employees are finding there is a lot more spare time.
B)   Due to a recent change in upper management and benefit policies, several hundred highly skilled employees have recently left the organization and moved to a competitor.
C)   The culture of the organization is deemed by an external consultant to be "stagnant" and in need of a change.
D)   Members of the organization are trying to form a union.

Question 7

What factors should be considered in designing a job?

Accepted Answer

Job design is concerned with structuring...

Question 8

Job analysis is now considered outdated because it can't keep up with the current state of change in today's fast-paced work world.

Accepted Answer

A) True 
 B)False

Question 9

Which term refers to the degree to which a job has substantial freedom, independence, and discretion for an individual in determining work schedules and procedures?

Accepted Answer

A)   autonomy
B)   skill variety
C)   task identity
D)   feedback

Question 10

Scenario 4.1
Mike Brassington is the CEO of Canada Steel, a firm that produces steel products for a global market. To improve on one of its products which has received some criticisms on its quality, Canada Steel wants to put together a team that will involve different people in the organization, across different departments, so as to utilize their skills in a manner that would be more productive than if they worked separately. Mike has two ideas on how to design these teams. First, he can put together a group of experienced people from different departments (e.g., marketing, engineering, etc.) to solve the problem (Team 1) . Second, he can allow interested employees to have online discussions voluntarily (Team 2) . He also has to decide on how to measure the success of the team's efforts.
-Refer to Scenario 4.1. What does research demonstrate as key to ensuring the success of the team?

Accepted Answer

A)   establishing a fair pay system
B)   establishing ground rules to guide the team's work
C)   ensuring cultural cohesion among team members
D)   ensuring a common workplace "language" for team members

Question 11

Job analysis is the process of obtaining information about jobs by determining what the duties, tasks, or activities of those jobs are.

Accepted Answer

A) True 
 B)False

Question 12

Which organizational situation is most likely to result in employees who feel empowered?

Accepted Answer

A)   The employees are allowed to set their own work schedules so they can have better work-life balance.
B)   The employees are allowed to spend a few minutes every day coming up with creative ideas for the suggestion box.
C)   The employees have access to sensitive information so they can make more informed decisions about their work.
D)   The employees have a large training budget and they are allowed to spend their training dollars on courses they choose and as they see fit.

Question 13

The real advantage of job enrichment is that it applies to all employees.

Accepted Answer

A) True 
 B)False

Question 14

In addition to creating synergy within an organization, group techniques can also do which of the following?

Accepted Answer

A)   increase employee commitment to the organization's goals
B)   increase job and pay satisfaction
C)   increase employee engagement
D)   decrease employee absenteeism

Question 15

The standard format for job descriptions is contained in the Dictionary of Occupational Titles.

Accepted Answer

A) True 
 B)False

Question 16

Job analysis is an important step toward ensuring an organization's HR practices are valid and job-related.

Accepted Answer

A) True 
 B)False

Question 17

What is crucial in effective employee involvement groups?

Accepted Answer

A)   the group membership must change regularly
B)   group members must not be rewarded; participation must be completely voluntary
C)   managers must evaluate group recommendations before implementation
D)   all recommendations must be implemented in at least some small way in order not to lose the sense of empowerment

Question 18

Which of the following is most likely to result in a successful telecommuting situation?

Accepted Answer

A)   The telecommuters have to check in frequently throughout the day to let their managers know exactly what they are working on and how it is going.
B)   The managers who are trained in formalized telecommuting procedures make random calls to the telecommuters at home to ensure all is going well and work is getting done.
C)   The telecommuters are expected to attend regular on-site meetings and are trained in technical aspects of telecommuting.
D)   Telecommuting is only allowed when the work at hand does not involve interaction of any kind.

Question 19

The job title is of psychological importance as well as descriptive.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is an example of a job specification?

Accepted Answer

A)   To be a grocery store cashier, you need to know how to work a cash register, know the rules of the store, and know basic math.
B)   To be a grocery store cashier, you have to deal with the public and be able to stand on your feet for long hours.
C)   A grocery store cashier assists customers in paying for their grocery items and answering questions about products.
D)   A grocery store cashier is responsible for making sure items are bagged or tagged, and that all customers pay for their items.

Exam 4: Job Analysis and Work Design

Empowerment encourages employees to become innovators and managers of their own work.

Correct Answer
verified

Correct Answer
verified

What is crucial in effective employee involvement groups?

Correct Answer
verified

Job enrichment is a way of increasing employee empowerment.

Correct Answer
verified

Which organizational situation is most likely to result in employees who feel empowered?

Correct Answer
verified

Job analysis is now considered outdated because it can't keep up with the current state of change in today's fast-paced work world.

Correct Answer
verified

Job analysis is an important step toward ensuring an organization's HR practices are valid and job-related.

Correct Answer
verified

Which term refers to the degree to which a job has substantial freedom, independence, and discretion for an individual in determining work schedules and procedures?

Correct Answer
verified

Which of the following is most likely to result in a successful telecommuting situation?

Correct Answer
verified

According to the job characteristics model, what three psychological states of a jobholder result in motivated, satisfied, and productive employees?

Correct Answer
verified

The standard format for job descriptions is contained in the Dictionary of Occupational Titles.

Correct Answer
verified

Job analysis is the process of obtaining information about jobs by determining what the duties, tasks, or activities of those jobs are.

Correct Answer
verified

What factors should be considered in designing a job?

Correct Answer
verified
Job design is concerned with structuring...
View Answer

What is an important drawback of allowing employees to telecommute?

Correct Answer
verified

The real advantage of job enrichment is that it applies to all employees.

Correct Answer
verified

The job title is of psychological importance as well as descriptive.

Correct Answer
verified

Which of the following is an example of a job specification?

Correct Answer
verified

In which situation would a job design be recommended?

Correct Answer
verified

Employee empowerment grows in an organizational culture that promotes satisfaction, support, and recognition.

Correct Answer
verified

In addition to creating synergy within an organization, group techniques can also do which of the following?

Correct Answer
verified

Exam 4: Job Analysis and Work Design

Empowerment encourages employees to become innovators and managers of their own work.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

What is crucial in effective employee involvement groups?

Correct AnswerverifiedShow Answer

Job enrichment is a way of increasing employee empowerment.

Correct AnswerverifiedShow Answer

Which organizational situation is most likely to result in employees who feel empowered?

Correct AnswerverifiedShow Answer

Job analysis is now considered outdated because it can't keep up with the current state of change in today's fast-paced work world.

Correct AnswerverifiedShow Answer

Job analysis is an important step toward ensuring an organization's HR practices are valid and job-related.

Correct AnswerverifiedShow Answer

Which term refers to the degree to which a job has substantial freedom, independence, and discretion for an individual in determining work schedules and procedures?

Correct AnswerverifiedShow Answer

Which of the following is most likely to result in a successful telecommuting situation?

Correct AnswerverifiedShow Answer

According to the job characteristics model, what three psychological states of a jobholder result in motivated, satisfied, and productive employees?

Correct AnswerverifiedShow Answer

The standard format for job descriptions is contained in the Dictionary of Occupational Titles.

Correct AnswerverifiedShow Answer

Job analysis is the process of obtaining information about jobs by determining what the duties, tasks, or activities of those jobs are.

Correct AnswerverifiedShow Answer

What factors should be considered in designing a job?

Correct AnswerverifiedJob design is concerned with structuring...View AnswerShow Answer

What is an important drawback of allowing employees to telecommute?

Correct AnswerverifiedShow Answer

The real advantage of job enrichment is that it applies to all employees.

Correct AnswerverifiedShow Answer

The job title is of psychological importance as well as descriptive.

Correct AnswerverifiedShow Answer

Which of the following is an example of a job specification?

Correct AnswerverifiedShow Answer

In which situation would a job design be recommended?

Correct AnswerverifiedShow Answer

Employee empowerment grows in an organizational culture that promotes satisfaction, support, and recognition.

Correct AnswerverifiedShow Answer

In addition to creating synergy within an organization, group techniques can also do which of the following?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
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Correct Answer
verified
Job design is concerned with structuring...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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