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Which features should be enabled in the Windows Server operating system before you install Avaya Aura Contact Center?


A) IIS and XPS Viewer to view reports on the server.
B) Storage Manager for SAN's for managing the remote backups and IIS
C) TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS Viewer to view reports on the server.
D) Simple Network Management Protocol and Windows Server Backup for monitoring and controlling of Network elements and Server backups.

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D

With the Avaya Aura Contact Center (AACC) High Availability (HA) solution, email notifications can be sent automatically when a switchover occurs. What information can be included? (Choose two.)


A) A description of the switchover type
B) Switchover Information about the involved servers
C) Additional information of the critical service or network failures
D) Support numbers to reach out to Avaya

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B,C

After a successful installation of Avaya Aura Contact Center, Avaya releases a patch for this particular site that is required to fix a problem reported for the CCMS. Currently, the service pack AvayaCC_CCMS_7.0.0.0.11.0021_Patch is installed under CCMS and no roll-up patches have been installed yet. What is a valid name for the site specific patch?


A) AvayaCC_CCMS_7.0.0.0.12.0021_Patch
B) AvayaCC_CCMS_7.0.0.0.12.0031_ServicePack
C) AvayaCC_CCMS_7.0.0.0.11.0023_ ServicePack
D) AvayaCC_CCMS_7.0.0.0.11.0210_Patch

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You have created a new application (script) in Orchestration Designer (OD) . Which configuration steps in OD will allow you to place a test call to the new application?


A) Select Application Routes > CDNs > Configured Routes > Select Application > Save
B) Select Application > Routes > Add Application > Save
C) Select Call Router > Application Routes > CDNs > Configured Routes > Add > Select Application > Save
D) Select CDNs > Add Application > Save

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When performing a database restore, Avaya Aura Contact Center (AACC) services must be shut-down before starting the restore. How are these services shut-down?


A) Use the Stop Shadowing command on the SMMC System Tray to manually shut-down the services.
B) Use the System Control and Monitor utility to manually shut-down the services.
C) The database utility performs the shut-down automatically.
D) Use the Windows Services utility to manually shut-down the services.

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On which servers is the Enable Switchover function available when configuring Avaya Aura Contact Center (AACC) High Availability (HA) ?


A) Primary Server
B) Primary and Backup Servers
C) Active and Standby Servers
D) Active Server

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While configuring an agent in Contact Center Manager Administration (CCMA) , what does associating the domain user account provide the user?


A) The ability to use Hot Desking feature.
B) The ability to access files on their network.
C) The ability to map the user to a Windows account.
D) The ability to provide voice, e-mail and chat functionality to a single application.

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D

Avaya Aura Contact Center (AACC) uses Avaya Aura Media Server (AAMS) media processing capabilities. When adding the AAMS in Contact Center Manager Administration (CCMA) , which three statements regarding the Master Content Store are true? (Choose three.)


A) If the AAMS server does not contain existing contact center media, CCMA uploads base media to it.
B) Select the Master Content Store check box for only one media server.
C) Select the Master Content Store check box for the AAMS server that manages media and prompts.
D) Select the Master Content Store check box for each media server.

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You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact center. Which configuration step should be performed in Contact Center Management Administration (CCMA) for agents to use AAD?


A) Assign an AAD login ID and password to each agent.
B) Enable Agent Desktop integration in each agent's Call Presentation Class.
C) Associate a domain user account with each agent.
D) Acquire each agent's telephone.

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You can install the Contact Center Server Utility on a standalone computer, or it can co-reside with the Contact Center Manager Server (CCMS) . Which operation on the server can the Server Utility perform?


A) Modify real-Time Display interface parameters
B) View Alarms and Events
C) Perform database restores
D) Administer licensing

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You are installing Avaya Agent Desktop (AAD) on an agent PC. Which three Microsoft software components must be installed? (Choose three.)


A) Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)
B) Microsoft WinPcap
C) Microsoft .NET Framework 4.5.2
D) Microsoft Internet Explorer 10.0 (32-bit) or 11.0 (32-bit)
E) Microsoft Silverlight

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You are configuring the Real-Time Statistics Multicast (RSM) settings on a newly installed Avaya Aura Contact Center (AACC) . Which address is within the acceptable range for use as an IP Multicast address on Contact Center Manager Server (CCMS) ?


A) 223.0.0.255
B) 225.0.1.254
C) 242.0.1.0
D) 240.255.255.254

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In a customer's Local Area Network, some segments in the network do not allow multicast for transmitting data. When configuring the Contact Center Manager Administration (CCMA) using the RTR (Real-Time Reporting) Registry Settings, how can network bandwidth usage be limited?


A) In the Minimum Unicast Sessions box, type the minimum number of simultaneous unicast sessions that the server is directed to allow.  
B) In the Maximum Unicast Sessions box, type the maximum number of simultaneous unicast sessions that the server is directed to allow.  
C) In the Output Rate box, type the minimum number of simultaneous outputs that the server is directed to allow.
D) In the Output Rate box, type the maximum number of simultaneous outputs that the server is directed to allow.

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Avaya Aura Media Server (AAMS) is used in SIP-enabled Contact Centers for media processing. Which two configurations are possible with Avaya Aura Contact Center (AACC) 7.1? (Choose two.)


A) AAMS installed with OVA in Virtual System
B) AAMS installed on Hyper-V cores on Physical Server
C) AAMS installed on Hyper-V cores in Virtual System
D) AAMS installed with OVA on Physical Server

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You have increased the multicast time to live value on the Contact Center Manager Server (CCMS) . After changing the value, which CCMS service must be restarted so that the new value can take effect?


A) CCMS SDP_Service, the Statistical Data Propagator Service
B) CCMS RSM_Service, the Real-Time Statistical Manager Service
C) CCMS RDC_Service, the Real-Time Data Calculator Service
D) CCMS IS_Service, the Intrinsic Service

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Avaya Aura Contact Center (AACC) Release 7 supports only the Avaya Aura Media Server (AAMS) , formerly called Avaya Media Server. Which three statements regarding the AAMS are true? (Choose three.)


A) AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.
B) AACC requires a license for each AAMS instance in the solution.
C) An Avaya Aura Media Server High Availability pair of server requires two instance licenses.
D) A standalone Avaya Aura Media Server is supported on the Windows Server operating system.

Correct Answer

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When a SIP INVITE message arrives at the Contact Center Manager Server (CCMS) , CCMS matches the message with one of the configured Route Points URIs. CCMS then anchors the customer call to a port on which component?


A) Call Pilot
B) Avaya Aura Communication Manager
C) Avaya Aura Media Server
D) Avaya Aura Midsize Enterprise (ME)

Correct Answer

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A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup. In which default location should the engineer look to determine the success of the backup?


A) C:\Contact Center\Logs\Common Components\DBMaintenance.log
B) D:\Logs\Common Components\DBMaintenance.log
C) D:\Avaya Aura\Contact Center\Logs\Common Components\CC_DBMaintenance.log
D) D:\Avaya\Logs\Common Components\CC_DBMaintenance

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A customer has installed Avaya Aura Contact Center (AACC) on a Platform Vendor Independent (PVI) server. They want to receive real-time data on their client computer via Unicast stream. Where do you set the transmission mode for the site to Unicast?


A) From the CCMS > RSM IP Address window
B) From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > CCMA Settings
C) From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > Real-Time Reporting > RTR Registry Settings
D) From the CCMS > RSMConfig

Correct Answer

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Which three Operating Systems are supported for an Avaya Agent Desktop (AAD) client installation?


A) Microsoft Windows 8.1 (32-bit and 64-bit)
B) Microsoft Windows 7 (32-bit and 64-bit)
C) Windows XP Professional SP2 or later
D) Microsoft Windows 10 (32-bit and 64-bit)
E) Agent Desktop Release 7.0 (32-bit and 64-bit)

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Showing 1 - 20 of 42

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