Question 1

A technician is installing Avaya Workforce Optimization Select and wants to use the Communication Manager switch as the telephony switching platform. Under the ACD in the standard setup screen, which option should the technician select?

Accepted Answer

A)   IPOCC
B)   ACCS
C)   ICR
D)   AACC

Question 2

Which two IP addresses/hostnames are needed by the Avaya Workforce Optimization Select installer? (Choose two.)

Accepted Answer

A)   WebLM
B)   Database
C)   PBX
D)   SAN/NAS storage

Question 3

Which two files have to be copied into JAVA_HOME/jre8/lib/security to enable strong encryption in Java? (Choose two.)

Accepted Answer

A)   local_policy.jar
B)   US_export_policy.jar
C)   jce_policy.jar
D)   java_security.jar A,B

Question 4

Which two are Avaya Workforce Optimization Select (AWFOS)  Supported SQL Server Connection Authentication modes? (Choose two.)

Accepted Answer

A)   AWFOS Application Authentication Connection
B)   SQL Server Authentication Connection
C)   Windows Authentication Connection
D)   Domain Authentication Connection

Question 5

A user is not able to see interactions in the web application. Which action is not valid for resolving this problem?

Accepted Answer

A)   Verify that the TAPI adapter and Recorder service are running.
B)   Verify that the IP Office System Password is accurate.
C)   Verify the SNMP communication in TAPI adapter configuration is not set to Public.
D)   Verify that the SNMP is enabled in IP Office.

Question 6

Avaya Workforce Optimization Select is setup to use Pacific Time. An agent is located in the eastern Time zone and the supervisor is located in Mountain Time zone. When supervisor views the particular agent interaction, in which time zone will the call start time be showing?

Accepted Answer

A)   Mountain Time
B)   Pacific Time
C)   System Time
D)   Eastern Time D

Question 7

In which three ways does Avaya Workforce Optimization Select achieve PCI Compliance? (Choose three.)

Accepted Answer

A)   Encryption Key management using RSA
B)   Role-based access control to improve security and administration
C)   Password policy including Password syntax, Password history, and Password expiration and lockout
D)   The ability to mute a portion of the call recording using a CRM integration API. For example, muting segments with credit card information
E)   AES 256-bit encryption to protect data when recorded, in transit, and archived on storage

Question 8

Which action is not required for an IP Office Contact Center deployment?

Accepted Answer

A)   Configuring the switch IP address
B)   Enabling TAPI3 Tracing
C)   Installing TAPI3 Driver
D)   Installing TSAPI Driver

Question 9

How many roles can be created in Avaya Workforce Optimization Select service?

Accepted Answer

A)   up to twenty
B)   unlimited
C)   a maximum of three
D)   up to five

Question 10

When logging into the SysAdmin web application, what is the basic troubleshooting step recommended if the Error Message " Invalid License Key " is displayed?

Accepted Answer

A)   Ensure the Sys Admin has established the AWFOS DB connectivity.
B)   Ensure the services are restarted after the install.
C)   Ensure the WebLM service is reachable from the server on which SysAdmin service is installed.
D)   Ensure the server is restarted after the install.

Question 11

To which module(s)  does the Avaya Workforce Optimization Select default 'admin' user have access?

Accepted Answer

A)   Administration and Reports module
B)   Administration and Live Monitoring module
C)   only Administration module
D)   all modules

Question 12

Which three required paths are needed on the Avaya Workforce Optimization Select Installer Required Information screen? (Choose three.)

Accepted Answer

A)   WFO_HOME path
B)   Recorder path
C)   Installation path
D)   Mail Server path
E)   Log path A,B,C

Question 13

Which organization level is recommended as a best practice for setting up Feature permissions?

Accepted Answer

A)   Role level
B)   Employee level
C)   Group level
D)   OU level

Question 14

Which three are in the pre-install checklist? (Choose three.)

Accepted Answer

A)   Valid SMTP (Mail)  server Address
B)   Compatible server OS
C)   Server Port assignments
D)   Avaya WebLM
E)   Set Java environment variable

Question 15

Which integration is not supported with Avaya Aura Contact Center?

Accepted Answer

A)   CS1000 - Passive
B)   CM - Active and Passive
C)   CS1000 - Active
D)   IP Office

Question 16

When are agent interactions not visible to a user?

Accepted Answer

A)   when the agent is marked as Inactive
B)   when Interactions of the agent are deleted
C)   when user does not have access to agent
D)   when agent is removed from users 'My Group'

Question 17

When configuring AACCNet Adapter, which configuration parameter is not a valid configuration entity?

Accepted Answer

A)   33029
B)   29373
C)   34301
D)   34302

Question 18

In which three scenarios is 'Settings link under Profile drop down' hidden? (Choose three.)

Accepted Answer

A)   when the users account is locked by administrators
B)   when the Changeable option is not enabled under Password Policy
C)   when users do not have access to Profile Settings manage permissions
D)   when Password Policy is made inactive
E)   when Use LDAP authentication is enabled

Question 19

For IP Office/ACCS, which components have to be configured in system management to record calls?

Accepted Answer

A)   TAPIAdapter/AvayaAdapter/Recorder
B)   AESAdapter/AvayaAdapter/Recorder
C)   TAPIAdapter/AACCNetAdapter/Recorder
D)   AESAdapter/AvayaAdapter/AACCNetAdapter/Recorder

Question 20

Where can the health of all the key services of Avaya Workforce Optimization Select be monitored?

Accepted Answer

A)   Notifications
B)   Log Manager
C)   Alert Manager
D)   Asset details in Tenant Administration

Exam 12: Avaya IP Office Platform Basic Integration and Configuration

A technician is installing Avaya Workforce Optimization Select and wants to use the Communication Manager switch as the telephony switching platform. Under the ACD in the standard setup screen, which option should the technician select?

Correct AnswerverifiedShow Answer

Which two IP addresses/hostnames are needed by the Avaya Workforce Optimization Select installer? (Choose two.)

Correct AnswerverifiedShow Answer

Which two files have to be copied into JAVA_HOME/jre8/lib/security to enable strong encryption in Java? (Choose two.)

Correct AnswerverifiedA,B

Which two are Avaya Workforce Optimization Select (AWFOS) Supported SQL Server Connection Authentication modes? (Choose two.)

Correct AnswerverifiedShow Answer

A user is not able to see interactions in the web application. Which action is not valid for resolving this problem?

Correct AnswerverifiedShow Answer

Avaya Workforce Optimization Select is setup to use Pacific Time. An agent is located in the eastern Time zone and the supervisor is located in Mountain Time zone. When supervisor views the particular agent interaction, in which time zone will the call start time be showing?

Correct AnswerverifiedD

In which three ways does Avaya Workforce Optimization Select achieve PCI Compliance? (Choose three.)

Correct AnswerverifiedShow Answer

Which action is not required for an IP Office Contact Center deployment?

Correct AnswerverifiedShow Answer

How many roles can be created in Avaya Workforce Optimization Select service?

Correct AnswerverifiedShow Answer

When logging into the SysAdmin web application, what is the basic troubleshooting step recommended if the Error Message " Invalid License Key " is displayed?

Correct AnswerverifiedShow Answer

To which module(s) does the Avaya Workforce Optimization Select default 'admin' user have access?

Correct AnswerverifiedShow Answer

Which three required paths are needed on the Avaya Workforce Optimization Select Installer Required Information screen? (Choose three.)

Correct AnswerverifiedA,B,C

Which organization level is recommended as a best practice for setting up Feature permissions?

Correct AnswerverifiedShow Answer

Which three are in the pre-install checklist? (Choose three.)

Correct AnswerverifiedShow Answer

Which integration is not supported with Avaya Aura Contact Center?

Correct AnswerverifiedShow Answer

When are agent interactions not visible to a user?

Correct AnswerverifiedShow Answer

When configuring AACCNet Adapter, which configuration parameter is not a valid configuration entity?

Correct AnswerverifiedShow Answer

In which three scenarios is 'Settings link under Profile drop down' hidden? (Choose three.)

Correct AnswerverifiedShow Answer

For IP Office/ACCS, which components have to be configured in system management to record calls?

Correct AnswerverifiedShow Answer

Where can the health of all the key services of Avaya Workforce Optimization Select be monitored?

Correct AnswerverifiedShow Answer

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A,B

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D

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A,B,C

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