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Exam 8: Organizational Culture, Structure, and Design: Building Blocks of the Organization

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Question 31

Multiple Choice

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Symbols, stories, heroes, and rites and rituals are ways in which ________ is (are) most often transmitted to employees.

A) plans
B) goals
C) objectives
D) culture
E) ethics

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Question 32

Multiple Choice

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Simply You has a president, vice president of marketing, and vice president of finance, each with their own departments under them. This is an example of which organizational structure?

A) functional
B) matrix
C) horizontal
D) hollow
E) modular

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Question 33

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IKEA employees are inspired to work hard by an anecdote from their Swedish founder, Ingvar Kamprad, who told how he was berated by his father for failing repeatedly to get out of bed to milk the cows on his family's farm. In an essay he recounts how one day he got an alarm clock. "'Now by jiminy, I'm going to start a new life,' he determined, setting the alarm for twenty to six and removing the 'off button.'" Ingvar Kamprad is an example of a(n)

Teamsters is an example of a for-profit organization, and the Susan G. Komen for the Cure is an example of a nonprofit organization.

Simply Marketing has a hierarchy culture, which means focusing externally, concentrating on strategic planning, taking risks, and preferring flexibility over stability.

________ are the rituals and ceremonies of a company, as well as the manner of dress, awards, myths and stories told about a company.

Tech company ITOpportunity has a clan culture; employees have generous perks and are empowered to participate in a way in the company that is fun. The end results are profitability and an enviably low 2 percent turnover rate. A clan culture has a(n)

Samir, the new CEO of Cloud Marketing, has been with the firm for over 25 years. He was picked by the board to turn the 85-year-old agency around because it had lost its edge in the Internet age. To infuse new life and energy into the agency, Samir wants to bring back some old ideas that previously worked at Cloud. He plans on having managers and veteran employees instruct each other about the organization's values, beliefs, and expectations; telling stories about some of the company legendary ad campaigns; coming up with a slogan that summarizes Cloud's abilities in a simple and memorable phrase; and having quarterly ceremonies where creativity and innovation are rewarded. The things that Samir wants to do are all examples of

A formal chain of command, the standardization of rules and procedures, and the use of cross-functional teams and computer networks so that there is frequent communication and coordination of the parts are the means for achieving

________ in an organization is the division of labor. For example, in a publishing company, there are people who acquire manuscripts (sponsoring editors) , people who edit manuscripts (developmental editors) , and people who turn manuscripts into printed books (production editors) .

Sidwan, owner of Jacuzzi Warehouse, said, "We have to focus on our customers and how we can beat the competition, so we have to be flexible." He encourages his R&D department to develop innovative products and focuses on being quick to respond to market changes. Jacuzzi Warehouse has a(n)

Raheem, a salesperson for the Fine Dining catering company, is working with a longtime customer who is interested in either cutting back on their annual catered events or getting a better price due to the tight economy. Raheem tells his manager, "I want to take care of the customer with the best value. So what do you think is the best package to offer in this situation?" Raheem and his manager are trying to utilize the

Hewlett-Packard founders David Packard and William Hewlett strived to create a close-knit organizational culture that gave a lot of responsibility to employees and fostered innovation within the company. Individual responsibility and the importance of innovation are

Corey wants to reorganize the company. Currently there are HR units at each plant, fiscal units at each plant, and purchasing units at each plant. He feels that by bringing all of those key functions together in one location and deploying them to the plants only when needed, he will save money and also create consistency. Is Corey correct?

________ are voluntary collectives with the purpose of advancing their members' interests. One example of such a collective is the Teamsters Union.

________ is also known as division of labor.

Marco, the owner of Spaghetti Factory, is involved in the company's daily decisions and has established procedures for every task. The company rules are clearly specified in the handbook, and Marco also believes in close supervision of all employees. Spaghetti Factory is a(n) ________ organization.

Routine tasks and paperwork, as well as jobs that help your subordinates grow, are tasks that

A hierarchy of authority is ________. Most military organizations are known for having a strong hierarchy of authority.

An organizational structure is a set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its environments.