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Exam 7: Manufacturing and Service Technologies

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Question 41

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Service technologies are considered to be labor and knowledge intensive, while manufacturing technologies tend to be capital asset intensive.

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verified

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Question 42

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Large-batch production is considered to have greater technical complexity than small-batch production on Woodward's scale.

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Question 43

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____ means providing exactly the service each customer wants and needs.

The Verification Department of the Internal Revenue Service checks the mathematics on returns and notes any discrepancies; this department would fit into which of Perrow's quadrants?

The goal of the sociotechnical systems approach is to design the organization for:

Using an organization you are familiar with (from your readings or personal experience), place its departments in the quadrants of Perrow's framework. What two factors are used to determine placement of a department in a quadrant? Explain how you applied these two factors in placing your organization's departments in the framework.

"Technology" could be considered to be the tools, techniques, and actions that are used to transform organizational inputs into outputs.

Assume you are the supervisor of workers who have very limited education and experience, and that their work is routine. Generally you would:

The technology employed by an oil explorer of using an "internal divining rod" to decide where to begin drilling operations would be called a(n) ____ technology.

____ is defined as designing the social and technical systems to fit the needs of one another.

Since decision making, communication, and coordination problems are greatest for reciprocal interdependence, reciprocal interdependence should receive last priority in organization structure.

Span of control is the number of employees who report to a single manager or supervisor and is normally influenced by departmental technology.

In football, the interdependence may be termed:

Service organizations can achieve their greatest economies through:

Failing to adopt appropriate technologies to support strategy, or adopting a new technology and failing to realign strategy to match it, can lead to poor performance.

Perrow is most concerned with which of the following?

Discuss the six questions employees are normally asked to show how departmental technology can be analyzed for determining its placement on Perrow's technology framework.

Sequential interdependence exists when the output of operation A is the input of operation B, and the output of operation B is the input back again to operation A.

_____ technologies have high task variety, and the conversion process is not analyzable or well understood.

Using Perrow's framework, in which category would you most likely find the strategic planning department of Dow Chemical Co.?