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Exam 13: Installation and Operations

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Question 31

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When all of the modules of a system are installed at one time, an organization is using whole system conversion.

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Question 32

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The most common source of a change request is from the operations group that identifies bugs in the system.

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Question 33

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The sponsor, the change agent, and the potential adopters are the actors found in the change management process.

Training should focus on everything the new system can do.

Identify and define the three important factors to consider in the selection of a conversion strategy?

Moving users from the as-is business processes and computer programs to the to-be business processes and programs is called conversion.

Phil and Maryanne would like to provide conversion advice to the TRI-COL company when it converts the manufacturing and chemical mixing computer system. TRI-COL produces a very dangerous chemical (limit the risk) used to defoliate the rainforest. What conversion location and style should they recommend?

The conversion style is the way in which users are switched between the old and new systems. There are two fundamentally different approaches to the style of conversion: direct conversion and ______________________.

Describe Lewin's model of organizational change, and how it is relevant to the process of implementing new information systems.

The three-stage process for managing organizational change that was developed by Lewin is _____.

New programmers and systems analysts are typically assigned to work on complex new development projects.

There are three key roles in any major organizational change. The three keys are sponsor of the change, the change agents, and the potential adopters.

The installation of SAP to replace all of your legacy systems is an example of what type of conversion?

Whole-system conversion is a better conversion strategy than modular conversion since the later one may introduce more bugs to the system during conversion.

The goal of change management is to actively support and encourage the ready adopters and help them win over the reluctant adopters.

Explain the "Conversion Modules" dimension and its impact on the conversion process.

APS Systems would like to convert to the new system quickly. The ideal conversion strategy for APS Systems would be a conversion style of parallel and a modular conversion.

Explain the "Conversion Location" dimension and its impact on the conversion process.

With phased conversion, one or more locations or units / work groups within a location is selected to be converted first as part of a pilot test, and if the system passes the pilot test, then the system is installed at the remaining locations.

When an organization has one or more locations or units within a location converted first, this is called _____ conversion.