Question 1

"I would like more details about your format for the presentation" is what kind of message?

Accepted Answer

A)   Evaluative
B)   Descriptive
C)   Strategic
D)   Neutral

Question 2

Problem orientation is often typified by "We" language.

Accepted Answer

A) True 
 B)False

Question 3

How does confirming communication differ from disconfirming communication?

Accepted Answer

Confirming communica...

Question 4

When you exclaim to your brother, "You're such a loser," he laughs at your affectionate teasing, although a bystander might assume your comment was critical. This illustrates how the interpretation of a message as confirming or disconfirming is __________.

Accepted Answer

A)   objective
B)   subjective
C)   provisional
D)   evaluative

Question 5

What is the best approach if you're at a loss for words?

Accepted Answer

A)   Interrupt the speaker and ask for clarification.
B)   Change the topic.
C)   Ask a question.
D)   Focus on listening.

Question 6

"Either you increase your sales figures, or you find a new job." This statement reflects which of Gibb's categories?

Accepted Answer

A)   Problem orientation
B)   Provisionalism
C)   Description
D)   Control

Question 7

Unlike __________ messages, __________ messages demean the worth of others and is corrosive to relationships

Accepted Answer

A)   argumentative; aggressive
B)   aggressive; argumentative
C)   disregarding; complaining
D)   complaining; disregarding

Question 8

Defensiveness is related to concepts of presenting self and __________.

Accepted Answer

A)   face
B)   convergence
C)   divergence
D)   disinhibition

Question 9

What is the STAR method, and what does it stand for?

Accepted Answer

STAR is an effective...

Question 10

Phubbing conveys which type of message?

Accepted Answer

A)   Argumentativeness
B)   Aggressiveness
C)   Complaining
D)   Disregard

Question 11

You tend to digress and ramble when telling a story. Which guideline for conversation are you overlooking?

Accepted Answer

A)   Keep it focused.
B)   Keep it positive.
C)   Keep it interesting.
D)   Keep it appropriate.

Question 12

Empathizing with people requires agreeing with them.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is a behavioral question that you might be asked in an interview?

Accepted Answer

A)   Tell me about a time when you experienced conflict with a coworker.
B)   What are your greatest strengths?
C)   What are your greatest weaknesses?
D)   If you were a tree, what kind would you be?

Question 14

The terms dishonesty and manipulation are associated with which of Gibb's behaviors?

Accepted Answer

A)   Certainty
B)   Strategy
C)   Provisionalism
D)   Spontaneity

Question 15

Which is the best way to keep your contributions to a conversation interesting for your audience?

Accepted Answer

A)   Focus on topics about which you are passionate.
B)   Analyze your audience and stick to topics they care about.
C)   Avoid oversharing.
D)   Keep it appropriate.

Question 16

When you become trapped in a perspective that you're right, and the other person is wrong, which biological structure might be to blame?

Accepted Answer

A)   Liver
B)   Amygdala
C)   Intestines
D)   Pancreas

Question 17

What type of message essentially says, "You don't matter," "You're not important," or "You don't exist"?

Accepted Answer

A)   Confirming
B)   Disconfirming
C)   Aggressive
D)   Assertive

Question 18

Argumentativeness and complaining are two ways to disagree without necessarily being disconfirming.

Accepted Answer

A) True 
 B)False

Question 19

What are 2 types of disagreeing messages?

Accepted Answer

Argumentativeness an...

Question 20

Descriptive messages often use what kind of language?

Accepted Answer

A)   "I" language
B)   "You" language
C)   "We" language
D)   "They" language

Exam 13: Communication Climate

When you exclaim to your brother, "You're such a loser," he laughs at your affectionate teasing, although a bystander might assume your comment was critical. This illustrates how the interpretation of a message as confirming or disconfirming is __________.

Correct AnswerverifiedShow Answer

The terms dishonesty and manipulation are associated with which of Gibb's behaviors?

Correct AnswerverifiedShow Answer

What is the STAR method, and what does it stand for?

Correct AnswerverifiedSTAR is an effective...View AnswerShow Answer

Which is the best way to keep your contributions to a conversation interesting for your audience?

Correct AnswerverifiedShow Answer

Problem orientation is often typified by "We" language.

Correct AnswerverifiedShow Answer

How does confirming communication differ from disconfirming communication?

Correct AnswerverifiedConfirming communica...View AnswerShow Answer

"I would like more details about your format for the presentation" is what kind of message?

Correct AnswerverifiedShow Answer

Unlike __________ messages, __________ messages demean the worth of others and is corrosive to relationships

Correct AnswerverifiedShow Answer

What is the best approach if you're at a loss for words?

Correct AnswerverifiedShow Answer

You tend to digress and ramble when telling a story. Which guideline for conversation are you overlooking?

Correct AnswerverifiedShow Answer

Which of the following is a behavioral question that you might be asked in an interview?

Correct AnswerverifiedShow Answer

Argumentativeness and complaining are two ways to disagree without necessarily being disconfirming.

Correct AnswerverifiedShow Answer

Descriptive messages often use what kind of language?

Correct AnswerverifiedShow Answer

What are 2 types of disagreeing messages?

Correct AnswerverifiedArgumentativeness an...View AnswerShow Answer

What type of message essentially says, "You don't matter," "You're not important," or "You don't exist"?

Correct AnswerverifiedShow Answer

"Either you increase your sales figures, or you find a new job." This statement reflects which of Gibb's categories?

Correct AnswerverifiedShow Answer

Defensiveness is related to concepts of presenting self and __________.

Correct AnswerverifiedShow Answer

When you become trapped in a perspective that you're right, and the other person is wrong, which biological structure might be to blame?

Correct AnswerverifiedShow Answer

Phubbing conveys which type of message?

Correct AnswerverifiedShow Answer

Empathizing with people requires agreeing with them.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
STAR is an effective...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Confirming communica...
View Answer

Correct Answer
verified

Unlike messages, messages demean the worth of others and is corrosive to relationships

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Argumentativeness an...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified