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Exam 12: Managing Conflict

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Question 1

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When brainstorming, it's best to prohibit criticism of any idea, no matter how outlandish it may sound.

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Question 2

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Ghosting can be a reasonable response when leaving an abusive relationship.

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Which 3 broad factors should you consider when choosing a conflict management style?

When criticism, defensiveness, contempt, and stonewalling feed off one another, they can develop into destructive __________.

According to research, how many conflicts do we experience with friends?

After calling your coworker a slacker, you then dismiss this deliberate criticism by saying, "Just kidding." You are using what kind of conflict style in this instance?

Partners who seek which kind of outcome are more likely to listen to each other and less likely to be hostile, ultimately leading to less stress and anger?

Partners who use different but mutually reinforcing behaviors exhibit which conflict style?

You would like to avoid working with a colleague you find difficult but can't because you're in the same research unit. This reflects which characteristic of conflict?

"Ideas are not personal property" is a rule of which activity?

What can occur when both partners treat one another with matching hostility, one threat and insult leading to another?

When your manager asks if you will work overtime on the weekend, you reply: "You should ask David instead. He's never busy on the weekend, and I have young children at home to care for." Your response reflects which conflict style?

Crazymaking is associated with which conflict style?

Describe the 7 steps in the win-win approach to conflict management.

Serial arguments are more likely than nonrecurring ones to use hostile communication.

As the team leader for a challenging sales pitch at your company, you realize that a relatively minor and straightforward decision regarding the project needs to be made in an hour. Which conflict style would be LEAST advisable for you to pursue in this instance?

__________ seem to be based on the assumption that people who love each other know each other's thoughts without a word being said.

You resent doing most of the housework, but your spouse assumes you enjoy it because you never complain. Which element of conflict of is absent in this scenario?

Conflict happens within __________, and its character is usually determined by the way all the people involved interact.

A conflict style is a personality trait that carries across all situations.