Question 1

When writing or responding to a blog, you should

Accepted Answer

A)   correct any errors in your grammar, spelling, and mechanics.
B)   vehemently and honestly disagree with a post using strong language such as Your ideas are completely unfounded. Do your research before you post your ideas!
C)   include long, wordy sentences to demonstrate your writing abilities.
D)   repeat ideas and sentences to add length to your response.

Question 2

One purpose of blogs is to create engagement.

Accepted Answer

A) True 
 B)False

Question 3

To correctly format a hard-copy interoffice memorandum, which of the following is not a guideline you should follow?

Accepted Answer

A)   Set 1-inch top and bottom margins and left and right margins of 1 to 1.25 inches.
B)   Insert in bold the guide words: Date:, To:, From:, and Subject: at the left margin.
C)   Provide a heading that includes the name of the company plus "Memo" or "Memorandum."
D)   Justify the right margin.

Question 4

One of the prominent business uses of blogs is to provide up-to-date company information to the press and the public.

Accepted Answer

A) True 
 B)False

Question 5

Teams or departments use ____________________ to collect and disseminate information to large audiences creating a database for knowledge management.

Accepted Answer

The answer of Teams or departments use ____________________ to collect...

Question 6

Although teenagers use instant messaging (IM) frequently, corporations do not use this communication tool.

Accepted Answer

A) True 
 B)False

Question 7

To reply efficiently to e-mail messages, you should practice ____________________, which involves inserting your responses to parts of the incoming message.

Accepted Answer

The answer of To reply efficiently to e-mail messages, you...

Question 8

All companies in today's workplace allow employees to text or instant message on the job.

Accepted Answer

A) True 
 B)False

Question 9

Twitter is very popular for personal use with employees under age thirty-five, but businesses have not yet found positive business applications for this digital communication tool.

Accepted Answer

A) True 
 B)False

Question 10

Some advantages of texting and instant messaging include immediacy and cost.

Accepted Answer

A) True 
 B)False

Question 11

The biggest advantage of business blogs is that they

Accepted Answer

A)   have the potential to reach a vast, far-flung audience.
B)   are the primary method of internal business communications.
C)   provide anytime access to digital audio and video files containing corporate training, marketing, and informational messages.
D)   can safeguard against hackers and rival companies.

Question 12

Businesses use podcasting for sending audio and video messages that do not require a live presence yet offer a friendly human face.

Accepted Answer

A) True 
 B)False

Question 13

Memos are used to convey procedures, official instructions, and reports.

Accepted Answer

A) True 
 B)False

Question 14

The opening of a blog should

Accepted Answer

A)   identify a need and propose to solve the problem.
B)   include a call to action.
C)   provide examples, quotations and testimonials, or statistics.
D)   include your name and title.

Question 15

Podcasts are used by

Accepted Answer

A)   news organizations and media outlets.
B)   educational institutions.
C)   businesses.
D)   News organizations and media outlets, educational institutions, and businesses all use podcasts to deliver information.

Question 16

Deadlines and action information should be included in the body of an e-mail message or memo.

Accepted Answer

A) True 
 B)False

Question 17

All of the following statements about social networking are accurate except

Accepted Answer

A)   the majority of Fortune 500 companies now use social networking.
B)   only teenagers use social networking sites to communicate with others.
C)   social networking sites are used by some companies to recruit potential employees.
D)   many businesses have found that the Facebook model can be adapted to their own internal networks.

Question 18

Wikis promote crowdsourcing and reduce document version confusion.

Accepted Answer

A) True 
 B)False

Question 19

All companies have embraced social networking.

Accepted Answer

A) True 
 B)False

Question 20

A wiki is a Web-based tool that employs easy-to-use software to allow multiple users collectively to create, access, and modify documents.

Accepted Answer

A) True 
 B)False

Exam 5: Short Workplace Messages and Digital Media

Although teenagers use instant messaging (IM) frequently, corporations do not use this communication tool.

Correct AnswerverifiedShow Answer

Memos are used to convey procedures, official instructions, and reports.

Correct AnswerverifiedShow Answer

Some advantages of texting and instant messaging include immediacy and cost.

Correct AnswerverifiedShow Answer

Wikis promote crowdsourcing and reduce document version confusion.

Correct AnswerverifiedShow Answer

The biggest advantage of business blogs is that they

Correct AnswerverifiedShow Answer

All companies in today's workplace allow employees to text or instant message on the job.

Correct AnswerverifiedShow Answer

The opening of a blog should

Correct AnswerverifiedShow Answer

Teams or departments use ____________________ to collect and disseminate information to large audiences creating a database for knowledge management.

Correct AnswerverifiedShow Answer

A wiki is a Web-based tool that employs easy-to-use software to allow multiple users collectively to create, access, and modify documents.

Correct AnswerverifiedShow Answer

All companies have embraced social networking.

Correct AnswerverifiedShow Answer

One purpose of blogs is to create engagement.

Correct AnswerverifiedShow Answer

Podcasts are used by

Correct AnswerverifiedShow Answer

To reply efficiently to e-mail messages, you should practice ____________________, which involves inserting your responses to parts of the incoming message.

Correct AnswerverifiedShow Answer

All of the following statements about social networking are accurate except

Correct AnswerverifiedShow Answer

Deadlines and action information should be included in the body of an e-mail message or memo.

Correct AnswerverifiedShow Answer

To correctly format a hard-copy interoffice memorandum, which of the following is not a guideline you should follow?

Correct AnswerverifiedShow Answer

When writing or responding to a blog, you should

Correct AnswerverifiedShow Answer

One of the prominent business uses of blogs is to provide up-to-date company information to the press and the public.

Correct AnswerverifiedShow Answer

Twitter is very popular for personal use with employees under age thirty-five, but businesses have not yet found positive business applications for this digital communication tool.

Correct AnswerverifiedShow Answer

Businesses use podcasting for sending audio and video messages that do not require a live presence yet offer a friendly human face.

Correct AnswerverifiedShow Answer

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