Question 1

Which of the following is not a guide word used in e-mail messages and memos?

Accepted Answer

A)   TO:
B)   FROM:
C)   RESPONSE:
D)   DATE:

Question 2

Facebook and Twitter are examples of ____________ sites.

Accepted Answer

The answer of Facebook and Twitter are examples of ____________...

Question 3

Instant messaging and text messaging are advantageous for all of the following reasons except

Accepted Answer

A)   guaranteed privacy.
B)   low cost.
C)   immediacy.
D)   speed.

Question 4

E-mail is appropriate for short, informal messages that request information and respond to inquiries.

Accepted Answer

A) True 
 B)False

Question 5

Business e-mail users must learn that e-mail can be dangerous because messages travel long distances, are difficult to erase, and

Accepted Answer

A)   can't be used to transmit official documents.
B)   are informal, allowing a few spelling and punctuation mistakes.
C)   may become evidence in court.
D)   are challenging to type using only two fingers.

Question 6

The final element of an e-mail message should be

Accepted Answer

A)   your name and full contact information.
B)   a witty phrase and your name.
C)   the name of the business or organization only.
D)   an attachment.

Question 7

Seng must inform his staff about the new process for accessing the company's intranet from remote locations. What communication channel should Seng use to convey this information?

Accepted Answer

A)   Text message
B)   Memo
C)   Instant message
D)   Tweet

Question 8

Companies use blogs for all of the following reasons except

Accepted Answer

A)   communicating internally with employees.
B)   conducting job interviews.
C)   recruiting.
D)   researching target markets and products.

Question 9

Blogs are most similar to

Accepted Answer

A)   tweets.
B)   text messages.
C)   journal entries.
D)   instant messages.

Question 10

Which of the following statements best describes use of social networks by businesses today?

Accepted Answer

A)   All companies are comfortable with using social networking for brainstorming and teamwork.
B)   Companies struggle with finding the right balance between permitting access to the Web and protecting security as well as ensuring productivity.
C)   Companies must run their own social networks to capitalize effectively on the benefits this medium offers.
D)   Large companies create buzz and promote their brands via social networking, but social networking offers no benefit to small businesses.

Question 11

Most e-mails should be organized using the indirect organizational strategy.

Accepted Answer

A) True 
 B)False

Question 12

Businesses have embraced podcasts for audio and video messages because podcasts

Accepted Answer

A)   do not require a live presence, yet offer a friendly human face.
B)   can't replace costlier live teleconferences but can replace most business travel.
C)   provide up to 1,000 views per podcast, saving money over individual presentations.
D)   broadcast interactive, non-repetitive information.

Question 13

Which of the following statements about texting in the workplace is most accurate?

Accepted Answer

A)   All companies allow employees to use texting to communicate with coworkers and customers.
B)   Texting enables two or more individuals to use the Internet or an intranet to "chat" in real time by exchanging brief messages.
C)   Texting is a relatively high-cost substitute for voice calls.
D)   Text messaging is replacing e-mail for short internal communication.

Question 14

A ____________ is a website with journal entries on any imaginable topic usually written by one person.

Accepted Answer

The answer of A ____________ is a website with journal...

Question 15

Companies use blogs only for public and customer relations.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following statements about instant messaging in the workplace is most accurate?

Accepted Answer

A)   Although companies have found instant messaging to be a valuable tool for employees to communicate with one another, they have been hesitant to use instant messaging for customer service.
B)   Unlike text messaging, instant messaging is not subject to discovery in lawsuits.
C)   Instant messaging allows people to share information immediately and make decisions quickly.
D)   Instant messaging decreases presence functionality.

Question 17

Travis has asked you for some advice regarding the use of social networking in the workplace. What advice will you share?

Accepted Answer

A)   Feel free to share any information on social networking sites.
B)   Refuse friend requests or "unfriend" people to avoid jeopardizing professional relationships.
C)   Establish boundaries, and don't share information online that you wouldn't share openly in the office.
D)   Assume the content posted on a social networking site is protected.

Question 18

Eyasu must create a corporate blog. Which of the following should he use in his blog?

Accepted Answer

A)   Expressive action verbs
B)   Numbers, bullets, and subheadings
C)   Conversational language
D)   Eyasu should use all these techniques in his blog.

Question 19

Which statement about the use of e-mail in today's workplace is most accurate?

Accepted Answer

A)   Most messages in today's workplace are sent by e-mail.
B)   Businesses use memos more frequently than e-mail messages to communicate internally with employees.
C)   Only managers and top-level business executives use e-mail to communicate with others.
D)   Today's workers spend very little time writing e-mail messages.

Question 20

Which of the following is the best advice for writing the body of an e-mail message?

Accepted Answer

A)   To help the receiver act on the subject, avoid frontloading.
B)   Use numbered or bulleted lists when appropriate.
C)   Develop your ideas into at least three screens to demonstrate your writing ability and the seriousness of your message.
D)   Do not waste space on headings and subheadings.

Exam 5: Short Workplace Messages and Digital Media

Which of the following statements about instant messaging in the workplace is most accurate?

Correct AnswerverifiedShow Answer

Blogs are most similar to

Correct AnswerverifiedShow Answer

Businesses have embraced podcasts for audio and video messages because podcasts

Correct AnswerverifiedShow Answer

Most e-mails should be organized using the indirect organizational strategy.

Correct AnswerverifiedShow Answer

Companies use blogs for all of the following reasons except

Correct AnswerverifiedShow Answer

Facebook and Twitter are examples of ____________ sites.

Correct AnswerverifiedShow Answer

Which of the following statements about texting in the workplace is most accurate?

Correct AnswerverifiedShow Answer

The final element of an e-mail message should be

Correct AnswerverifiedShow Answer

Companies use blogs only for public and customer relations.

Correct AnswerverifiedShow Answer

E-mail is appropriate for short, informal messages that request information and respond to inquiries.

Correct AnswerverifiedShow Answer

A ____________ is a website with journal entries on any imaginable topic usually written by one person.

Correct AnswerverifiedShow Answer

Seng must inform his staff about the new process for accessing the company's intranet from remote locations. What communication channel should Seng use to convey this information?

Correct AnswerverifiedShow Answer

Which statement about the use of e-mail in today's workplace is most accurate?

Correct AnswerverifiedShow Answer

Which of the following is not a guide word used in e-mail messages and memos?

Correct AnswerverifiedShow Answer

Travis has asked you for some advice regarding the use of social networking in the workplace. What advice will you share?

Correct AnswerverifiedShow Answer

Instant messaging and text messaging are advantageous for all of the following reasons except

Correct AnswerverifiedShow Answer

Which of the following is the best advice for writing the body of an e-mail message?

Correct AnswerverifiedShow Answer

Eyasu must create a corporate blog. Which of the following should he use in his blog?

Correct AnswerverifiedShow Answer

Business e-mail users must learn that e-mail can be dangerous because messages travel long distances, are difficult to erase, and

Correct AnswerverifiedShow Answer

Which of the following statements best describes use of social networks by businesses today?

Correct AnswerverifiedShow Answer

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