Question 1

Describe Multisource/360-degree rating.

Accepted Answer

Multisource rating, or 360-degree feedba...

Question 2

A supervisor's rating of an employee's attitude is classified as an objective measure of performance.

Accepted Answer

A) True 
 B)False

Question 3

Describe the entitlement approach and the performance-driven approach.

Accepted Answer

Some corporate cultures are based on an ...

Question 4

Which of the following is trait-based information?

Accepted Answer

A)   Verbal persuasion
B)   Dispositions
C)   Units produced
D)   Customer satisfaction

Question 5

A disadvantage of the outsider rating approach is that outsiders may not know the important demands within the work group or organization.

Accepted Answer

A) True 
 B)False

Question 6

Describe appraisal feedback.

Accepted Answer

After completing appraisals, managers ne...

Question 7

Which of the following is behavior-based information?

Accepted Answer

A)   Improved quality
B)   Effective communication
C)   Timeliness of response
D)   Cost reduction

Question 8

_____ require that managers directly evaluate the performance levels of their employees against one another, and these evaluations can provide useful information for performance management.

Accepted Answer

A)   Graphic rating scales
B)   Category scaling methods
C)   Comparative methods
D)   Narrative methods

Question 9

Which of the following statements is true of objective and subjective measures of performance appraisals?

Accepted Answer

A)   Subjective measures can be observed and objective measures require judgment on the part of the evaluator.
B)   Both subjective and objective measures require judgment on the part of the evaluator and cannot be observed.
C)   Objective measures can be observed and subjective measures require judgment on the part of the evaluator.
D)   Both subjective and objective measures can be observed and do not require judgment on the part of an evaluator.

Question 10

The number of cars sold by a car salesman is classified as a subjective measure of performance.

Accepted Answer

A) True 
 B)False

Question 11

A panel of division managers evaluating a supervisor's potential for advancement in the organization is known as _____.

Accepted Answer

A)   outsider rating
B)   self-rating
C)   peer rating
D)   multisource rating

Question 12

Peer and team ratings are especially useful only when supervisors have the opportunity to observe each employee's performance.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is true of appraisal interviews?

Accepted Answer

A)   Managers must communicate both praise and constructive criticism.
B)   Managers must communicate only praise and not constructive criticism.
C)   Managers must communicate only constructive criticism and not praise.
D)   Managers must not communicate praise or constructive criticism.

Question 14

The category scaling method allows the rater to mark an employee's performance on a continuum indicating low to high levels of a particular characteristic.

Accepted Answer

A) True 
 B)False

Question 15

Employee attitude is classified as trait-based information.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is true of performance appraisal?

Accepted Answer

A)   Performance management is a part of performance appraisal.
B)   Performance appraisal is the process of determining how well employees do their jobs relative to a standard and communicating that information to them.
C)   Performance appraisal is the same as performance management.
D)   Performance appraisal refers to the entire series of activities designed to ensure that the organization gets the performance it needs from its employees.

Question 17

Discuss supervisory rating of subordinates.

Accepted Answer

The most widely used means of rating emp...

Question 18

Define performance management. What should a performance management system do?

Accepted Answer

Performance management is a series of ac...

Question 19

In the critical incident method, the manager keeps a written record of both highly favorable and unfavorable actions performed by an employee during the entire rating period.

Accepted Answer

A) True 
 B)False

Question 20

The _____ occurs when a rater scores an employee high on all job criteria because of performance in one area.

Accepted Answer

A)   halo effect
B)   horns effect
C)   contrast error
D)   similar-to-me error

Exam 10: Performance Management and Appraisal

Which of the following is trait-based information?

Correct AnswerverifiedShow Answer

A disadvantage of the outsider rating approach is that outsiders may not know the important demands within the work group or organization.

Correct AnswerverifiedShow Answer

Which of the following statements is true of objective and subjective measures of performance appraisals?

Correct AnswerverifiedShow Answer

Define performance management. What should a performance management system do?

Correct AnswerverifiedPerformance management is a series of ac...View AnswerShow Answer

Which of the following is behavior-based information?

Correct AnswerverifiedShow Answer

The number of cars sold by a car salesman is classified as a subjective measure of performance.

Correct AnswerverifiedShow Answer

A supervisor's rating of an employee's attitude is classified as an objective measure of performance.

Correct AnswerverifiedShow Answer

The _____ occurs when a rater scores an employee high on all job criteria because of performance in one area.

Correct AnswerverifiedShow Answer

_____ require that managers directly evaluate the performance levels of their employees against one another, and these evaluations can provide useful information for performance management.

Correct AnswerverifiedShow Answer

Which of the following is true of appraisal interviews?

Correct AnswerverifiedShow Answer

Employee attitude is classified as trait-based information.

Correct AnswerverifiedShow Answer

Describe Multisource/360-degree rating.

Correct AnswerverifiedMultisource rating, or 360-degree feedba...View AnswerShow Answer

Describe the entitlement approach and the performance-driven approach.

Correct AnswerverifiedSome corporate cultures are based on an ...View AnswerShow Answer

Discuss supervisory rating of subordinates.

Correct AnswerverifiedThe most widely used means of rating emp...View AnswerShow Answer

Describe appraisal feedback.

Correct AnswerverifiedAfter completing appraisals, managers ne...View AnswerShow Answer

Which of the following is true of performance appraisal?

Correct AnswerverifiedShow Answer

The category scaling method allows the rater to mark an employee's performance on a continuum indicating low to high levels of a particular characteristic.

Correct AnswerverifiedShow Answer

In the critical incident method, the manager keeps a written record of both highly favorable and unfavorable actions performed by an employee during the entire rating period.

Correct AnswerverifiedShow Answer

A panel of division managers evaluating a supervisor's potential for advancement in the organization is known as _____.

Correct AnswerverifiedShow Answer

Peer and team ratings are especially useful only when supervisors have the opportunity to observe each employee's performance.

Correct AnswerverifiedShow Answer

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Performance management is a series of ac...
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Multisource rating, or 360-degree feedba...
View Answer

Correct Answer
verified
Some corporate cultures are based on an ...
View Answer

Correct Answer
verified
The most widely used means of rating emp...
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Correct Answer
verified
After completing appraisals, managers ne...
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Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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