Exam 6: Risk, Issue, and Crisis Management.

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There are seven families of crises: econ...

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A) news clipping services.
B) environmental scanning.
C) subscription to forecasting services.
D) a formal, organized effort to gather information on emerging social trends.

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Schwan learned from the Minnesota Department of Health that its ice cream was statistically linked with cases of salmonella. Upon learning of the crisis, Schwan immediately shut down production, invited state health officials to inspect its plants, communicated with internal and external constituents, and recalled its products from stores. It also began settling cases with stricken customers as quickly as possible. Schwan placed its customers and their safety first on its priority list, did everything it could to insure their health, and effectively communicated its concern.

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A) improving stakeholder management.
B) improving sustainability.
C) improving financial performance.
D) improving management development.

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A) Leading political jurisdictions
B) Leading events
C) Leading literature
D) All of these

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A) subscribing to a news clipping service.
B) subscribing to a forecasting service.
C) assigning a member of the organization to continuously scan a variety of publications.
D) relying on the staff of the public affairs office to scan the environment.

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There are many ways to analyze issues, but the two most critical dimensions of issues are likelihood of occurrence and impact on the organization. Two essential questions are (1) How likely is the issue to affect the organization? and (2) How much impact will the issue have? Once these questions have been answered, it is necessary to rank issues in some form of a hierarchy of importance or relevance to the organization. Those at the top priority will receive the most attention and resources, while those at the bottom may even be removed from consideration due to their low likelihood or potential impact. The prioritization stage may involve a simple grouping of issues into categories ranging from the most urgent to the least important. Alternatively, a more elaborate or sophisticated scoring system may be employed.i Other techniques that have been used in issues identification, analysis, and prioritization include polls/surveys, expert panels, content analysis, the Delphi technique, trend extrapolation, scenario building, and the use of precursor events or bellwethers.ii Teams of company experts are also used.

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One of the primary concerns when forming...

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The first reason that crisis management ...

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A) how broadly issues are defined
B) whether the function stands alone or is integrated with other functions
C) who within the firm implements the system
D) at what level of the firm issues identification takes place

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A) Leading technology
B) Leading authorities
C) Leading organizations
D) Leading advocates

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A) leading events.
B) leading authorities.
C) leading crises.
D) leading organizations.

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A) planning and implementation.
B) identification and resolution.
C) planning and controlling.
D) leadership and followership.

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A) legislative
B) ecological
C) financial
D) social welfare

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C

A) identification of emerging issues.
B) publication of an internal report that is distributed throughout the company.
C) publication of a list of emerging issues for internal and external stakeholders.
D) resolution of some issues.

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A) technology
B) environment
C) business continuity
D) communications

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